Katie Mchugh Email and Phone Number

• Preparing, analysing and delivering Distributor’s Client portfolios and Funds under Management reports• Verifying appointees leading to set up/approval of new distributors • Managing all Distributors functions in regards to categories and movements pre/post sales, change of company, region allocations, profiles etc • Taking ownership and following up on complex issues, from the initial query through to its resolution, while managing Customer expectations with an appropriate time-frame• Attending important business meetings with CEO’s and Directors of various Distributions representing TAL and our team in a professional manor • Transferring portfolios between distributors and specific policies in line with TAL’s various agreements• Communicating with key relationships of the company via telephone and email • Terminating Distributors as authorised and managing on-going records to meet TAL’S legal and administrative requirements• Paying exceptional attention to detail while recognizing, analysing and solving each case

Responsibilities:• Proactively engaging with business customers and building crucial relationships via telephone• I was responsible for assessing and processing commercial credit and lease applications while analysing customer’s viability and credit risk within policy standards and company guidelines.• Analysing and interpreting customer's business financial accounts, including profit and loss, balance sheets, business plans and cash flow projections • Negotiating with customers to consolidate/restructure existing products to provide a positive outcome for both the bank and the customer • Ensuring compliance with relevant regulatory obligations are maintained at all times• Identifying leads for cross sales and advising on various savings and insurance products• Managing workflows and customer’s expectations in relation to lending applications received• Achieving and exceeding in weekly KPI’s• Ongoing in-house training on all aspects of the bank's procedures and products• Striving to adhere to service levels • Working closely with various internal and external stakeholders such as business approvers, members from the AMLU and accountants• I was an active team player and a positive contributor to team spirit

Prior to being promoted to SME Specialist Adviser, I was a Customer Service/Sales Adviser with AIB. My main responsibilities were as follows:• Proactively engaging with personal customers via telephone• Effectively analysing personal lending applications including mortgages, student loans, credit cards and car finance• Managing customer's expectations and dealing with every customer's requests effectively• Managing workflows and structuring initial applications• I was appointed as Mortgage and Student Champion on my team where I was in charge of the effective management of all applications in these areas completed by my team members. I would also assist the team with any queries they had in these areas• I was also trained on complex credit lending where these applications would require a more in-depth analysis of repayment capacity and information• Assisting with senior floor cover when Team Leaders were not present. I would help all colleagues on the floor with any complex issues they may have• Ongoing in-house training on all aspects of the bank's procedures and products• Identifying leads for cross sales and advising on various savings and insurance products• Developing and maintaining a culture of high performance, strong customer focus and compliance• Negotiating with customers to restructure/consolidate existing debt• Mentoring/training new staff on all aspects of the job and was relied on by newer team members for guidance and support