- Proactively drive project timelines and applicable deliverables, and successfully hold customer and internal teams accountable to timelines and applicable deliverables - Attend onsite and virtual meetings and distribute communication to appropriate team members - Track the progress and quality of cross-functional work by conducting review sessions during customer implementation process- Utilize project scheduling and control tools to monitor projects plans, work hours, budgets, and expenditures- Effectively and accurately communicate relevant implementation information to the client, Integrations team, Training team, and Customer Success team

- Partner with Product Owners and Product Analysts to evaluate product requests following Agile Methodology - Effectively and accurately communicate relevant implementation information to the client, Integrations team, Training team, Client Success team, and Executive team- Works with Strategic and Enterprise accounts - Own at risk customers in on-boarding, and work to retain them as long-term customers - Strategically transition customers to assigned team during each hand off to ensure customer success - Responsible for facilitating customer integrations with the Integrations team - Manage the Implementation team and build reporting metrics to evaluate team performance - Provide feedback and coaching to all ICs on observed calls to ensure exceptional customer service and consistency across all team members- Host workshops for customers during annual ExamSoft Assessment Conference and other virtual webinars on psychometric data analysis

- Develop and manage client relationships to boost satisfaction rates, usage, and retention.- Provide software training and best practices and technical support to exam proctors and exam takers- Host monthly webinars facilitating best practices, and strategies by implementing data driven assessment- Collaborate with a variety of Health Science Institutions to roll out an implementation model that best suits their needs and aligning with board certification requirements.- Work closely with QA department, collecting and analyzing log files, and identifying bugs - Maintain current throughout the industry by attending continuous professional development

- Implemented curriculum design to create effective curriculum maps and course outlines.- Presented professional development seminars to faculty and community audiences. - Created and facilitated professional learning communities to further staff development- Works cooperatively with school administrators, special support personnel, colleagues, and parents. - Partnered with shareholders and community members to inform and develop better school practices.- Achieved passing rate of 80% proficiency of students in math and science content areas.- Analyzed student achievement data and applied practices and strategies to meet district wide goals. - Maintains legal documents as legally required by Florida Department of Education.