Director of Enrollment Project Management - Saint Leo UniversityHired as full time employee. Responsible for the implementation and management of strategic initiatives to gain university-wide operational efficiencies, specifically focusing on improvement to the student enrollment experience. Sets and communicates project vision, provides strategic direction and leadership to drive continuous improvement in alignment with university goals. Builds capabilities throughout the university to improve processes and drive efficiencies focusing on projects which will have the greatest impact to university admissions. Proactively identifies and works collaboratively with all departments to remove barriers that slow or prevent the successful attainment of retention, student satisfaction, and revenue objectives.Project Consultant - KM ConsultingLong term project management consultant. Use process improvement ideology to project manage key organization initiatives including: organizational assessment and restructuring, technology training and enhancements, filming for national ad campaign. Implement marketing contact strategy plans to promote and maintain student engagement including. Develop and train staff on organizational best practices, policies, and operating procedures. Report on project metric results and quality assurance data project completion rates to create data driven strategies.

Director of Contact StrategiesCoordinated with Marketing, Legal, Financial Aid, Student Affairs, and Academic departments to create student contact strategy plans and send retention driven communications.Re-launched shared site for improved access to internal communications, training material, and staff resources.Launched student referral campaign resulting in 1000+ new leads in six months.Lead a team of 3-4 Communication/Project managers on student experience based projects.Project ManagerDeveloped and implemented various process improvement projects for the department of Student Affairs including: QA processes, phone quality scripts, student service matrix, and reporting.Assisted with cohort analysis to demonstrate the impact to retention rates.Revised all Standard Operating Procedures and preformed training on new processes for Student Affairs.Collaborated with vendors and internal clients to establish a call monitoring system for Advising and Help Desk departments.Launched new ticketing system processes, created improved reporting, and trained staff on ticketing procedures. Academic Advising LeaderServed as Advisor, Manager, and Associate Director for the Academic Advising Department.Managed 5-10 direct reports and 300 online students.Worked with individual online students and staff to motivate, engage, and retain students.Developed and implemented department training materials for both Advisors and Managers.