Katie Nelson Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Layton, Utah, United States

Greater Salt Lake City Area

--Managed all content found at images.lds.org--Used CMS and DAM to update and maintain image database and asset metadata--Trained new employees on practices and procedures--Collaborated on a site-wide redesign and mobile app migration

Layton, Ut, Us

--Provided customers who travelled to our office for training with a full-range, unique, and engaging training program designed to give them the tools necessary to begin their own business.--Provided satellite support for remote clients via phone/email.--Performed basic graphic design support and training for clients--Navigated customer-service related tasks, including updating and refining training materials (print and electronic media).--Determined patterns in customer issues in order to suggest and implement long-term solutions--Scripted, filmed, edited, and narrated various training and promotional videos--Worked alongside COO to ensure smooth operations in the office, especially as a go-between for IT and the customers--Performed a wide variety of office-related tasks, including screening calls and proofreading copy

American Fork, Ut

--Managed and assumed responsibility for 700+ clients applying for Social Security Disability Benefits--Received, scanned, filed, and organized records--Maintained relations with customers, as well as educated them on the process of applying for Social Security Disability

American Fork, Ut

--Consulted with manager to improve store policies and procedures--Resolved customer satisfaction issues, while maintaining company policies --Supervised store and staff in the absence of the manager--Actively created and encouraged a positive working and shopping environment

Master'S Degree, Software Development

Activities and Societies: Strathclyde Female Coding Society

Bachelor Of Arts (Ba), Humanities, Media Arts, Spanish

- Core subjects: humanities, history, philosophy, mythology, Spanish, horror film, and new media - Spanish language and Iberian.