Katie Phillips

Katie Phillips Email and Phone Number

Design Researcher - Applied Anthropologist @ Digital Transformation Agency
canberra, act, australia
Katie Phillips's Location
Melbourne, Victoria, Australia, Australia
Katie Phillips's Contact Details

Katie Phillips personal email

n/a
About Katie Phillips

Katie Phillips is a Design Researcher - Applied Anthropologist at Digital Transformation Agency. She possess expertise in research, ethnography, human centered design, leadership, intercultural communication and 25 more skills. She is proficient in Spanish and Thai.

Katie Phillips's Current Company Details
Digital Transformation Agency

Digital Transformation Agency

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Design Researcher - Applied Anthropologist
canberra, act, australia
Website:
dta.gov.au
Employees:
246
Katie Phillips Work Experience Details
  • Digital Transformation Agency
    Director Of Research - Sourcing Branch
    Digital Transformation Agency Jan 2024 - Present
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  • Paper Giant
    Digital Transformation Agency (Dta) - Lead User Researcher
    Paper Giant Sep 2021 - Jan 2024
    Working with the DTA to support and guide the design and development of human-centred digital services for government.
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  • Coles
    Lead Design Researcher
    Coles Jul 2021 - Sep 2021
    Melbourne, Victoria, Australia
    Eight week contract to lead design research for digital B2C products across mobile and web. Duties involve: scoping, planning, and conducting end-to-end research activities, and delivering high quality, actionable insights.
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  • Mantel Group
    Lead Design Researcher - Digio & Pretzel Labs
    Mantel Group Jul 2020 - Jul 2021
    Melbourne, Victoria, Australia
    Pretzel Lab is a new company formed to support the design and research needs of DigIO and Mantel Group. We launched in March 2021.As Lead Researcher, I am the go-to person for design research, UX research, and cultural studies. My engagements centre around creating and analysing evidence (qualitative and quantitative) to support the strategic design and development of products, services, and programs.I have worked with a number of clients in various roles and work with other company leads to develop internal processes and product offerings.
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  • Paper Giant
    Senior Design Researcher
    Paper Giant Feb 2020 - Apr 2020
    Melbourne, Victoria, Australia
    Discovery Research Project - Large Software Development CompanyEight week contract helping lead a team of six. This multi-faceted research project consisted of early stage discovery with participants around the world. Methodologies: Contextual inquiries, semi-structured interviews, surveys, diary study. Outcomes: helping lead strategic investment decisions as well as discovering opportunities for product development
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  • Elabor8
    Lead Consultant - Product & Experience
    Elabor8 Jan 2018 - Jan 2020
    Melbourne, Australia
    As one of Australia’s fastest growing consultancies, we have built a reputation as experts in the Agile Transformation and Delivery, Lean Business Architecture, and Product Design & Innovation spaces. We also believe in sharing and supporting the wider community by sponsoring and participating in events like Agile Australia, YOW, 1st and LAST Conference, and more.As Lead Consultant, I am the go-to person for design research, UX, service design, or cultural studies. My engagements centre around creating and analysing evidence (qualitative and quantitative) to support the strategic design and development of products, services, and programs.I also develop and manage our internal Elabor8 Voice of Client program which includes an annual deep-dive regarding engagement-level, qualitative insight as well as bi-monthly Health Checks for active clients.I have worked with a number of clients in various roles. These are listed separately below.
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  • Elabor8
    Value Stream Analyst - Large Travel Company In Melbourne, Au
    Elabor8 Apr 2019 - May 2019
    Melbourne, Australia
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  • Elabor8
    Organisational Design Specialist & Culture Analyst - Anz
    Elabor8 Jan 2019 - Apr 2019
    Responsible for scoping and developing a Psychological Safety framework for use with 9,000+ Australia and Technology division staff within the company. This project included:- In-depth assessment of existing measures & data- Practitioner coaching of team of 8 across India and Australia on open-coding and qualitative analysis best practice- Stakeholder engagement to grow support for project and ensure contextual relevance- Primary research (ethnography & interview) to develop key findings and iterate on existing measurement criteria- Design of recommendations for baselining Psychological Safety- Design of uplift recommendations based on results- Ongoing support for presentation of findings and assessment of new initiatives for appropriateness
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  • Elabor8
    Customer Research Lead - Medium-Sized Bank In Brisbane, Qld
    Elabor8 Nov 2018 - Dec 2018
    Brisbane, Australia
    Led a team of six in an extensive customer research and journey mapping exercise over 2 months. We recruited and interviewed a broad cross-section of past, present, and competitor customers who had recently had experience with a particular product.Interviews were both in-person and remote. Deliverables were: training of team on planning and analysis of data, two distinct journey maps, personas, design principles, and re-usable planning and facilitation collateral for similar exercises in future. Additionally, we formatted the raw data as an easily accessible research repository that could be used across multiple initiatives in order to reduce the need to duplicate research across the company.
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  • Elabor8
    Portfolio Customer Researcher - Large Tech Company In Melbourne, Au
    Elabor8 Jun 2018 - Jul 2018
    Melbourne, Australia
    Led a research phase that included recruiting, interviewing, analysing, and reporting on the findings of meeting with customers, and how this would inform the client's product investment strategy. We identified and recommended:- Changes to investment strategy based on clear evidence that the proposed products would not represent value to customers- Several other potentially valuable partnership opportunities- Additional investment in an area previously disregarded but which was shown to significantly affect customer's product decisions
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  • Elabor8
    Culture Analyst - Medium-Sized Bank In Melbourne, Au
    Elabor8 Feb 2018 - May 2018
    Melbourne, Australia
    Led a Culture Assessment to determine high priority areas of work, change readiness, and confirm the proposed strategic direction prior to the work taking place. This project included surveys, interviews, environmental observation, trend analysis over several years of data, and ecosystem mapping, together with an extensive analysis of the material.The resulting output was an identification of the bank's core values as well as a detailed summary of how key business elements aligned with those values. Elements shown to be out of alignment were the focus of improvement opportunities and recommendations. Additionally, the assessment of change readiness and recommendations were a key input into the change agenda for the next phases of the initiative.Trend analysis was also completed across 2 years worth of qualitative data (engagement survey open text fields) and observation of the wider cultural environment in the industry.
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  • Australia Post
    Senior User Experience Researcher
    Australia Post May 2016 - Dec 2017
    Melbourne, Australia
    Working in the Digital Channels & Innovation area focusing on products for Australian businesses. Methods include: semi-structured interviews, contextual inquiry, literature review, existing research analysis, diary studies, and moderated user testing.Outcomes include: identification of product/service gaps and opportunities, strategic design to drive agile development of digital products, building effective research roadmaps, optimisation of existing digital products, and presentation of key insights to a variety of stakeholders.
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  • Redefining Obesity Project
    Owner/Creator
    Redefining Obesity Project Jan 2010 - Dec 2014
    Melbourne, Australia
    Conducted qualitative research with obese communities to identify what design outcomes might be the most meaningful and effective. This research indicated that a large part of the ill-health consequences associated with obesity were directly related to weight discrimination and that combatting this discrimination would be the most useful result of efforts to support and assist the obese community.Methods: Contextual inquiries, semi-structured interviews, shadowing, and round tablesDesign outcomes: Website, social media presence, smartphone app, persona formation, and research library
  • Swinburne University Of Technology
    Masters Of Design Anthropology
    Swinburne University Of Technology Jan 2013 - May 2014
    Melbourne, Australia
    This course, focusing on applied anthropology, qualifies graduates in high level cultural anthropology, qualitative research methodologies, and real-world design outcomes. Graduates are well-versed in cultural research strategies and have the tools to convert insights into meaningful innovation across all design platforms (industrial, communication, service, and product).Specialisation in Indigenous Knowledge, Indigenous Futures, and Health Innovation. Capstone project: Plain Language Meaningful Design Framework.
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  • University Of Melbourne
    Strategic Design Consultant - Onemda Vichealth Koori Health Unit
    University Of Melbourne Oct 2013 - Jan 2014
    Melbourne, Victoria, Australia
    Consultant design anthropologist focusing on developing and implementing a Knowledge Exchange model of operation. Worked with directors, employees, researchers, and patrons to develop a three-pronged Knowledge Exchange Program to assist Onemda in staying true to its core values through structural change.Program included: Knowledge Exchange Policy, Application of Knowledge Exchange Principles, and Building Knowledge Exchange into Research, Teaching, Learning, and Engagement.
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  • Foxtel
    Residential & Commercial Sales And Strategy
    Foxtel May 2009 - May 2011
    Melbourne, Australia
    Applied user research to uplift sales and retention of both residential and commercial Foxtel accounts. Performed tests with call script writing, design of reward and recognition frameworks, and design of installation logistics processes.Tracked growth through multiple iterations of designs and advised sales and management teams on best practices based on outcomes. Recommendations centred around sustainable sales practices through alignment of customer needs, which was demonstrated through a reduction in both non-installs and churn.
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Katie Phillips Skills

Research Ethnography Human Centered Design Leadership Intercultural Communication Qualitative And Quantitative Research Methodologies Innovation Development Business Development Strategy Project Management 3d Prototyping Management Research Ethics Qualitative Research User Scenarios Data Analysis Usability Testing Account Management Marketing Strategy Sales Strategic Planning Social Media Marketing Team Management Customer Service Consulting Crm Event Management Public Speaking Market Research

Katie Phillips Education Details

Frequently Asked Questions about Katie Phillips

What company does Katie Phillips work for?

Katie Phillips works for Digital Transformation Agency

What is Katie Phillips's role at the current company?

Katie Phillips's current role is Design Researcher - Applied Anthropologist.

What is Katie Phillips's email address?

Katie Phillips's email address is ka****@****.com.au

What schools did Katie Phillips attend?

Katie Phillips attended Swinburne University Of Technology, New College Of Florida, New College Of Florida, University Of Melbourne.

What are some of Katie Phillips's interests?

Katie Phillips has interest in Civil Rights And Social Action, Arts And Culture, Human Rights, Health.

What skills is Katie Phillips known for?

Katie Phillips has skills like Research, Ethnography, Human Centered Design, Leadership, Intercultural Communication, Qualitative And Quantitative Research Methodologies, Innovation Development, Business Development, Strategy, Project Management, 3d Prototyping, Management.

Who are Katie Phillips's colleagues?

Katie Phillips's colleagues are Adam Piro, Emma Develin, Simon Quarrell, Luke Sweetnam, Felicity Armstrong, Isabelle Mauléon-Wells, Dan Vinar.

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