Proactively managing the customer service relationship for a number of Vodafone’s multinational customer accounts, enhancing the customer’s experience. Responsibility for in-country project management, reporting and incident management. Responsible for service account planning, conducting regular service reviews with the customer and inputting customer service renewal elements into in-country contracts.

Providing dedicated Service Relationship Management to a portfolio of Enterprise Customers, predominantly Central Government accounts..Influence and lead the service experience by educating and developing the customer

Working with high value enterprise customers to ensure full end to end implementation of the project plan is delivered within scope, on time and to the highest level of customer satisfactionPlan, co-ordinate, track and monitor all aspects of the project from pre-sales to post-sales working within Prince II foundation methodology.Identifying and managing risks, issues and dependencies, proactively intervening to remove roadblocks.Within the project scope recommend billing solutions and cost saving technologies to the customer, such as VCO and other e- commerce capabilities to ensure customer’s needs are satisfied whilst driving down Vodafone cost to manage.Manage the Vodafone virtual teams to ensure timeframes are kept to a minimum and the plan is executed correctly