Katie Pugh Email and Phone Number

• Processed and reviewed payroll for 180 employees in 50 separate entities• Responsible for the administration of all employee benefits including enrollment, termination, and any qualifying life event changes throughout the year• Responsible for the administration of the company 401k plan as well as pulling necessary documents for the annual 401k audit• Managed the Annual Performance Review process which includes scheduling, reviewing, and approving reviews in addition to calculating merit increases for all employees• Assisted the Human Resources Director with various Human Resource plans and procedures for all company personnel; assists in the development and implementation of personnel policies and procedures• Assisted the Human Resources Director in creating and executing the annual strategic plan for the Human Resources department• Processed all personnel changes (new hires, promotions, terminations, etc.) in the HRIS (ADP) and notifies the appropriate personnel of any changes• Performed customer service functions by answering employee requests and questions in a timely manner• Created and distributed the quarterly company newsletter • Planned and executed employee appreciations events including anniversary events, exemplary service award presentations, and volunteer events

• Recruited and interviewed all talent for Fairfield Property Management’s properties in Louisiana, Florida, New Mexico, and Wyoming• Marketed open positions through various job boards, media outlets, and by attending job fairs• Assisted the Director of Human Resources in determining pay rates for new employees by conducting pay analysis for all positions• Facilitated onboarding for all new-hires, entered information into the HRIS, and created personnel files• Negotiated contracts with staffing agencies and oversaw the hiring process• Managed the scheduling, budget, and execution of training courses funded through a $165,000 grant received through the state of Louisiana• Responsible for maintaining company-wide online training including monthly safety training initiatives • Served as President of the FPM Events Committee which planned and hosted employee anniversary parties, team building events, and volunteer activities• Maintained social media accounts for Fairfield Property Management • Acted as the payroll processor in the absence of the HR Generalist

• Managed all monthly financial reporting for the property• Executed all aspects of rent collection including deposits, receipts, and delinquent accounts• Exceeded monthly lease renewal goals by renewing an average of 57.4% of residents at an average increase of 8% in 2014• Assisted Property Manager in leading team meetings, resolving resident issues, supervising leasing staff, and ensuring the upkeep of the property• Elected to be an Assistant Manager Mentor• Delivered superior customer service to prospects, residents, and vendors

• Managed the leasing staff, lead team meetings, and settled all resident and employee issues• Identified opportunities to increase property revenue and decrease property spending• Attained lease renewals and completed final statements for all recent resident move-outs• Ensured accuracy of all lease renewal and new move-in files• Created leasing staff’s job responsibilities and monthly schedule • Approved the property’s invoices, purchase orders, and bi-weekly payroll

•Generated new leases by touring prospects, selling the Post brand, answering questions accurately and efficiently, and providing wonderful customer service•Planned resident functions and helped to market Post Briarcliff in the surrounding community•Managed and maintained the property’s renter’s insurance database