Katie Wolf Email & Phone Number

United States

Chattanooga, Tennessee, United States

United States

Chattanooga, Tennessee Area

Texas Capital Bank

Initially hired for a 6-month contract, which was extended in recognition of exceptional capabilities. Selected to take over the entire lockbox pilot client portfolio while completing the remote deposit capture conversion and volunteered for several additional projects throughout my contract. Assigned the most complex clients and Signature Service clients, trained new team members on all duties, took the lead on new issues that arose and owned the solution. Created client communication scripts, ran software testing, trained conversion team, and led departmental training for large treasury department including Senior Vice Presidents. Successfully multi-tasked to complete multiple concurrent projects with overlapping deadlines.  Became subject matter expert on Remote Deposit Capture, Online Banking, and Lockbox products.  Managed a portfolio of clients and provided exceptional customer service by listening to client needs, following up consistently, maintaining detailed notes and working with the technical team to find out-of- the-box solutions when appropriate.  Handled challenging clients effectively and with a positive attitude, escalating to management if needed. Received numerous positive remarks on client surveys. Provided client and internal training when needed on product functions, capabilities, and technical errors that required troubleshooting. Built positive working relationships with several departments including Risk, Treasury Support, Business Integration, and others by communicating effectively and working together to best assist the clients. Coordinated meetings with clients, sales staff, and internal technical liaisons to determine the most appropriate product options.  Participated in voluntary team-building committee to foster a positive work environment. Assisted in creating an internal user guide with trouble-shooting instructions and screenshots. This is used by multiple departments.

Chattanooga, Tennessee Area

Served as primary point of contact in addressing escalated customer complaints and issues with speed and high professional courtesy.Provided exceptional customer service in person, by telephone, and by emailAccurately and efficiently handled a high volume of customers and monetary transactions in a large, fast-paced bank environmentHelped achieve and exceed monthly sales quotas.Scheduled currency and coin shipments and assisted with placing orders to the Federal Reserve.Prepared all necessary documentation and notified proper security channels when finding counterfeit bills.

Lookout Mountain, Tn

Orchestrated fast-paced daily administrative operations with a cross-functional team.Recruited, managed, trained, and developed the front desk team.Responsible for all purchasing, inventory, and contract negotiations with vendors.Developed, documented, and implemented social media strategies to increase brand awareness, lead generation, and engagement.Collaborated with external vendors to create marketing communications, including website content and promotional materials

Chattanooga, Tennessee Area

Developed a high caliber team to provide exceptional customer service skills and instructional expertise. Created class schedules, which includes organizing class times and allotting the number of staff according to student-to-teacher ratiosResponsible for generating interest in classes and events by utilizing strong sales techniques and social media.

Chattanooga, Tennessee Area

Created individual fitness plans and programs for clients.Promoted club programs, products, and services.Collaborated with management to introduce new fitness classes and to track class attendance to gauge effectiveness of current promotions.

Bachelor Of Arts (B.A.), Dance

Activities and Societies: Dance Major CORE Concert Dance Company Dance Repertory Project Young Choreographer's Series (Dancer.

Education record

Activities and Societies: Chorus Show Choir National Beta Club National French Honor Society National Hispanic Honor Society (Secretary).