Katie Ramshaw Email & Phone Number

Durham, United Kingdom

I was promoted to Customer Service Case Handler in 2013 and took on extra responsibilities. This meant working alongside solicitors throughout the personal injury claim process.- Managing a case load distributed by the team leader- Ensuring SLA and daily quality targets are met- Ensuring a high level of customer service and professionalism was maintained over the telephone and email, and exceeding the expectations of solicitors and clients- Building relationships with… Show more I was promoted to Customer Service Case Handler in 2013 and took on extra responsibilities. This meant working alongside solicitors throughout the personal injury claim process.- Managing a case load distributed by the team leader- Ensuring SLA and daily quality targets are met- Ensuring a high level of customer service and professionalism was maintained over the telephone and email, and exceeding the expectations of solicitors and clients- Building relationships with dedicated solicitors which benefit the customer and the company - Quality checking medical reports and ensuring the original instructions have been adhered to- Liaising with solicitors and medical experts on a daily basis- Being responsible for completing team and personal tasks Show less

Durham, United Kingdom

Carrying out administrative duties within a medical agency.- Answering the telephone switchboard and transferring calls through to the correct department- Completing administrative duties; including but not limited to: photocopying, filing, sending outgoing post, distributing incoming post, data entry & allocating work- Assisting the case handlers with paper work to ensure SLA's were met