-Conducted effective consultations to set a plan of action for hair design-Cut, Colored, and Styled hair for men and women keeping in mind latest trends-Boosted client retention and loyalty through building trust, meeting needs, and teaching at home care -Solved client problems, collected payment and booked services over the phone as needed-Opened and Closed the salon handling all cash, settling till and closeout-Gained familiarity with both Rosy Salon Software and Zenoti Scheduling Software

-Quickly added new and checked in patients verifying information and insurance eligibility-Remained calm when working with panicked parents in urgent care situations-Determined payment necessity and collected accordingly-Answered phones and scheduled appointments according to four doctors specific preferences-Closed the office three times a week ensuring cash and doors are locked up and PPI was shredded-Gained familiarity with NextGen Scheduling Software-Ensured patient confidentiality by following HIPPA guidelines-Helped in training new employees on check-in process and closing procedures

Connecting talented individuals to key opportunities within the Department of DefenseSpeed, Accuracy, and Cost Savings-Reviewed position descriptions and qualifications assigned for resume search-Analyzed on an average of 300 resumes per week-Performed initial interviews with candidates for positions

-Solidified customers’ need for pest control through accurately answering questions and concerns upon request-Ensured customer satisfaction by going above and beyond on each pesticide application according to customers’ needs and desires-Worked 12-14 hour days with determination to give every customer an exceptional service each time

Areas of Focus: Entrepreneurship, Business Fundamentals, Small Business Creation, Advanced Writing in Professional Contexts, Econ Principles and Problems, Accounting, Spreadsheet Analysis, Integrated Business Core, Customer Service, Ownership and Management Integrated Business Core Experience: Grab N' Go Sandwich Company-- CEO, Scheduler, Catering Head, Assistant Graphic Designer-Effectively lead our 16-member team in preparing evidences of future success of the company-Presented findings to actual bank heads to secure a loan for the business-Directed team meetings and progress presentations to business leaders-Organized the company by assigning various roles and delegating out tasks-Ensured effective communication between operations, finance, and marketing departments-Found new catering opportunities, on BYU-Idaho campus-Decreased labor costs by optimizing labor scheduled

-Opened and closed the store- inserting tills in the morning and securing cash in the safe when closing-Arranged and managed break times and cart retrieval for front end employees throughout the day-Assigned fixed activities to front end and service desk/kiosk associates during idle periods-Provided quality service through increasing items per minute from 25-32 items-Responsible for addressing customer satisfaction issues. Became the main interface for irate customers and continually solved their concerns with a friendly customer focused approach-Effectively motivated associates to improve their quality of service through team contests-Performed cashier and bagging functions

-Optimized office effectiveness through implementation of new filing procedures while maintaining client confidentiality-Increased online presence by promoting office social media network-Ensured insurance billings were sent in and recorded appropriately resulting in improved cash flow-Solved payment delays by contacting various insurance companies to fix payment problems