HR Generalist (non-supervisor)-May 2012 until supervisor responsibilities added in October 2014 HR Representative-February 2011 until promoted in May 2012Create, implement and maintain all company policies and procedures which provide all associates with a clear understanding and direction of the organizations initiatives. Administer all new hire procedures including interviewing, background checks, reference checks and the processing of all new hire paperwork in accordance with all local, state and federal requirements. Supervise, develop and mentor HR assistant to fulfill long term succession planning objectives. Design content, write, edit, publish and disseminate quarterly HR newsletter to educate over 200 managers on best practices, compliance, upcoming events and leadership skills to streamline communication, improve knowledge and skills, reduce redundant inquiries from those in leadership and increase departmental efficiency and effectiveness. Provide assistance in successful strategic planning and SMART goal setting to create a more effective and efficient organization. Attract, recruit and retain talented, efficient and results driven colleagues using both direct and indirect recruiting while maintaining and often reducing compensation costs. Assist leadership in addressing performance and behavioral issues in a fair and consistent manner with the focus on employee improvement and achieving departmental objectives. Created and implemented a new business manager training and development program.

Manager II-May 2010 until February 2011Manager I-February 2008 until promoted in May 2010Part-Time Teller-July 2007 until promoted in February 2008Supervise, coach and develop staff of 10 employees in customer service, sales and marketing techniques. Process banking transactions and provide superior customer service with emphasis on product knowledge and sales skills along with identifying opportunities for cross selling of value-added products and services. Market bank resources offering ones that match the customer’s financial needs from student loans to mortgages and money market accounts. Engage with potential and current business customers to ensure that banking relationships are properly maintained. Organize and retain all pertinent documents according to the Document Retention Schedule and ensure activities at the branch are compliant with all internal and external regulations.

Manage the process for completing Personnel Action forms for all employment changes from new hires to separations, promotions, re-classifications, leave of absences and salary changes. Update employee leave status in the Ohio Administrative Knowledge System (OAKS) and retrieve data required for supplemental reports. Ensure that employee evaluations are accurately processed, recorded and filed according to the required schedule.Accountable for all OSHA reports involved in the Transitional Work Programs to properly return the injured employee back to work in a reasonable amount of time and according to all set policies and guidelines. Review resumes selecting potential job candidates and setting up interviews with those chosen.

Offered excellent customer service, put customers at ease, answered questions about the menu and employed sales techniques in upselling product promotions. Started as a server and promoted to server trainer after two years of employment. Trained new servers in a fast-paced environment to offer exceptional service and demonstrated the ability to multi-task responsibilities and to prioritize the importance of each task. Taught attention-to-detail, demonstrated product knowledge and building strong customer relations along with knowledge of the company history, culture, goals and service expectations.