Katie Steele Email & Phone Number

Eugene, OR, US

• Business Process Reengineering (BPR) using Microsoft Dynamics 365 (D365) involves leveraging D365's robust suite of applications to redesign and optimize business processes within an organization. This process is.
• Identify Objectives and Pain Points: Through interviews, surveys, and data analysis, identify the goals, pain points, and bottlenecks in existing business processes that need improvement.
• Process Mapping: Create detailed process maps of existing workflows. Visual representation clarifies the current state of processes.
• Define Optimized Processes: Collaborate with business users and management to define the optimal process.
• Utilize D365 Capabilities: Leverage D365's capabilities to automate, streamline, and optimize processes.
• Customization and Configuration: Customize and configure D365 to align with the reengineered processes by creating custom entities, fields, workflows, and automation rules.

Bullhead City, Arizona, United States

• As a Turnaround Consultant, I spearheaded the full revitalization of a world class, nationally ranked, 18-hole golf course and full-service spa. I strategized and executed operational initiatives, leading operations.
• I increased organizational revenue property wide by 85% and restaurant revenue by 100% over 12 months.
• Optimized the human capital strategy and restructured compensation to align with corporate strategy, increasing associate wages and offering part-time benefits to reduce turnover.
• I was able to build culture of respect, teamwork, and support across all organizational levels, reducing staff turnover by 92%.
• Identified and implemented new technology to drive efficiency and productivity, integrating Microsoft Office365, Monday.com, ConstantContact, and Tripleseat, as well as using best of breed approach to deliver new POS.
• Restructured spa and golf pass pricing to maximize product offerings, as well as coached sales managers and team members in sales activities for event and group sales.

US & Costa Rica

• In this role, I advised clients on potential investments, analyzing investment business viability and sustainability and authoring comprehensive business plans, proformas, and strategic plans, and performing scenario.
• Analyzed prospective investments across industry and global geographies, generating market and competitive analysis, as well as producing 12 sell-side capital structure proposals.
• I investigated the organization's current business portfolio, evaluating company performance management and quality management results to provide best-practice recommendations and key insights to drive informed.
• Constructed a comprehensive business valuation analyses utilizing EBSCOhost Research Platform and IBIS World Industry Reports and combining with independent market research and target acquisition analysis.
• I leveraged QuickBooks to organize and maintain accounting records and financial reporting.

Sámara, Guanacaste, Costa Rica

• As a Small Business Consultant, I had the opportunity to support +10 entrepreneurs, assisting to grow and maintain successful businesses and guiding leaders of both existing business and start-ups through business.
• I assessed businesses to complete detailed business analysis, pinpointing areas of concern and recommending opportunities for improvement.
• Trained owner-operators on creating financial projections, building and managing budgets, strategizing marketing plans, authoring handbooks, and applying customer service plans.
• Optimized business processes to improve efficiency and reduce costs, developing cleaning and maintenance checklists for hotels and restructuring restaurant menu and pricing after completing cost-analysis.
• I introduced and implemented new technologies, creating business websites, installing and training on new POS systems, and coordinating and transitioning QuickBooks bookkeeping accounts.

Playa Samara, Costa Rica

• At Mareas Academy, I spearheaded operations management, supervising a team of 15, leading business planning, creating procedures and policies, and developing and managing $225K annual budget. I forecasted customer.
• I successfully boosted revenue by 200% in 2 years by designing and leading program management for the visiting student program.
• Increased the teacher retention rate from 0% to 70% in my first year by revitalizing the culture, changing the management structure, and building a team environment, as well as creating a new curriculum to empower.
• Established a digital media marketing strategy utilizing SEO, improving web traffic by +4K% and resulting in increases to both visiting and full-time students.

Playa Samara, Costa Rica

Queens, New York

Arlington, VA

Oyster Point Courtyard By Marriott

Meadowlands Racetrack, East Rutherford, NJ

Bachelor Of Science (Bs), Hotel And Restaurant Management

Master Of Arts (M.A.), Comparative Literature