Katie Studer Email & Phone Number

Sioux Falls, SD, US

Enterprise wide-owner in setting the strategic vision, direction and standards for championing a best in class customer experience across the enterprise. Plans, motivates and provides direction and leadership to matrixes and functional resources both within and outside the direct customer care team. Directs the collection of customer feedback, analysis.

Sioux Falls, South Dakota Area

Works in collaboration with Regional Vice Presidents and community leadership to positively impact census by providing sales support, expertise and guidance to rehab skilled care and senior living communities within assigned regions. Monitors the overall results of each community's sales efforts and consults on marketing and sales strategy, external.

Sioux Falls, South Dakota Area

Leads ongoing development, testing, implementation and maintaining of enterprise-wide sales strategy for all senior healthcare service lines. Creates marketing and sales-based course trainings focused on developing market share strategies, identifying niche opportunities and improving census development. Designs solutions, tools and resources to support.

National Campus

Provided guidance in all aspects of day-to-day operations and service delivery in an effort to optimize business performance. Served as subject matter expert to consultants and 120 senior living communities. Worked collaboratively with internal partners, field and vendors to pursue opportunities for improving service quality. Developed policy and.

Good Samaritan Society - Home Care, Sioux Falls, SD

Managed start-up home care agency in day-to-day operations that resulted in an increase to average monthly revenue by 185% in 14 months. Initiated strategic marketing and sales plan to achieve census objectives within established budget and timelines. Successfully developed strong relationships with prospects and referral sources that resulted in 140 new.

Responsible for fulfillment and recording information into lead tracking software for controlled marketing studies across the US. Provided support to marketing and housing consultants when needed, such as assisting center contacts with advertising, marketing and networking activities while maintaining brand standards, in addition to supporting senior.

Sioux Falls, South Dakota Area

Responsible for cross-selling and sales referrals of products and meeting monthly sales goals. Responded to and resolved inquiries and complaints on products and services from premier customers.

Sioux Falls, South Dakota Area

Assisted in planning and creation of proposals for clients. Contributed ot planning, implementing and evaluating various events for clientele such as Pandemic Flu Summit and South Dakota Corn Council press conference.

Bachelor Of Science, Consumer Affairs/Business/Journalism

Activities and Societies: SDSU Concert Choir SDSU Rugby Team

Education record