Katie Studer Email & Phone Number

Sioux Falls, Sd, Us

Enterprise wide-owner in setting the strategic vision, direction and standards for championing a best in class customer experience across the enterprise. Plans, motivates and provides direction and leadership to matrixes and functional resources both within and outside the direct customer care team. Directs the collection of customer feedback, analysis, and design of specific practices around customer experience. Directs and manages customer experience tracking to ensure metrics are in line… Show more Enterprise wide-owner in setting the strategic vision, direction and standards for championing a best in class customer experience across the enterprise. Plans, motivates and provides direction and leadership to matrixes and functional resources both within and outside the direct customer care team. Directs the collection of customer feedback, analysis, and design of specific practices around customer experience. Directs and manages customer experience tracking to ensure metrics are in line with strategy. Collaborates, cooperates and shares accountability with product directors to support and accomplish strategic goals. Show less

Sioux Falls, South Dakota Area

Works in collaboration with Regional Vice Presidents and community leadership to positively impact census by providing sales support, expertise and guidance to rehab skilled care and senior living communities within assigned regions. Monitors the overall results of each community's sales efforts and consults on marketing and sales strategy, external business development initiatives and community sales performance metrics. Effectively coaches, mentors and trains sales staff with a focus on… Show more Works in collaboration with Regional Vice Presidents and community leadership to positively impact census by providing sales support, expertise and guidance to rehab skilled care and senior living communities within assigned regions. Monitors the overall results of each community's sales efforts and consults on marketing and sales strategy, external business development initiatives and community sales performance metrics. Effectively coaches, mentors and trains sales staff with a focus on relationship-based sales strategies. Utilizes service line specific CRM software to measure outcomes and analyze trends. Show less

Sioux Falls, South Dakota Area

Leads ongoing development, testing, implementation and maintaining of enterprise-wide sales strategy for all senior healthcare service lines. Creates marketing and sales-based course trainings focused on developing market share strategies, identifying niche opportunities and improving census development. Designs solutions, tools and resources to support sales and marketing professionals in their work. Successfully co-developed and supports an internal customer relationship management… Show more Leads ongoing development, testing, implementation and maintaining of enterprise-wide sales strategy for all senior healthcare service lines. Creates marketing and sales-based course trainings focused on developing market share strategies, identifying niche opportunities and improving census development. Designs solutions, tools and resources to support sales and marketing professionals in their work. Successfully co-developed and supports an internal customer relationship management application for use by over 200 locations to report enterprise-wide KPI analytics and trending. Understands, evaluates and analyzes use of all operations software solutions and serves as voice for informing CRM vendor of enterprise needs. Show less

National Campus

Provided guidance in all aspects of day-to-day operations and service delivery in an effort to optimize business performance. Served as subject matter expert to consultants and 120 senior living communities. Worked collaboratively with internal partners, field and vendors to pursue opportunities for improving service quality. Developed policy and procedure, training content and tools to assure the provision of compliance, high quality services and efficient operation. Knowledgeable in all… Show more Provided guidance in all aspects of day-to-day operations and service delivery in an effort to optimize business performance. Served as subject matter expert to consultants and 120 senior living communities. Worked collaboratively with internal partners, field and vendors to pursue opportunities for improving service quality. Developed policy and procedure, training content and tools to assure the provision of compliance, high quality services and efficient operation. Knowledgeable in all senior living software solutions and applications used by company to analyze outcomes. Successfully directed campus new development project. Show less

Good Samaritan Society - Home Care, Sioux Falls, Sd

Managed start-up home care agency in day-to-day operations that resulted in an increase to average monthly revenue by 185% in 14 months. Initiated strategic marketing and sales plan to achieve census objectives within established budget and timelines. Successfully developed strong relationships with prospects and referral sources that resulted in 140 new clients. Professionally represented agency at public and community events to foster a positive image. Effectively recruited, hired, trained… Show more Managed start-up home care agency in day-to-day operations that resulted in an increase to average monthly revenue by 185% in 14 months. Initiated strategic marketing and sales plan to achieve census objectives within established budget and timelines. Successfully developed strong relationships with prospects and referral sources that resulted in 140 new clients. Professionally represented agency at public and community events to foster a positive image. Effectively recruited, hired, trained and supervised over 60 employees. Performed weekly payroll and billing duties. Maintained knowledge of software programs utilized for customer care, marketing, billing and HR efforts. Show less

Responsible for fulfillment and recording information into lead tracking software for controlled marketing studies across the US. Provided support to marketing and housing consultants when needed, such as assisting center contacts with advertising, marketing and networking activities while maintaining brand standards, in addition to supporting senior living communities with upholding corporate policies and procedures.

Sioux Falls, South Dakota Area

Responsible for cross-selling and sales referrals of products and meeting monthly sales goals. Responded to and resolved inquiries and complaints on products and services from premier customers.

Sioux Falls, South Dakota Area

Assisted in planning and creation of proposals for clients. Contributed ot planning, implementing and evaluating various events for clientele such as Pandemic Flu Summit and South Dakota Corn Council press conference.

Bachelor Of Science, Consumer Affairs/Business/Journalism

Activities and Societies: SDSU Concert Choir SDSU Rugby Team

Education record