Katie Sushinski Email & Phone Number

Washington, Dc, Us

Partners with C-suite level executives of organizations to increase conversion of referrals to move insManages 9 Organizations with over 300 communities that use our referral servicePrepare creative PowerPoint presentations to help identify areas of opportunity and successes within the partnershipDevelops B2B strategies to build long-term relationships between APFM and Senior Living OrganizationsApproach problems with an open-mind and strategize with the Organization contact on solutions that benefit both partnersAbility to sell ideas and influence decisions, without compromising the relationship, and remain diplomaticAbility to think strategically to ensure partnership flourishes and benefits both relationshipsAbility to work in a changing environment and is charged by time-sensitive tasks, pressures and multiple demandsDevelop and maintain effective relationships with internal and external partners

Richmond, Virginia, United States

Provide Sales Support and Training to the DC/MD area APFM partners to increase conversion of our referrals.Market change in September 2022 - Supporting Richmond, Williamsburg, Newport News, VA Beach, Norfolk, & Chesapeake areasSupport 107+ Communities that partner with APFM

Hyatt Place Herndon/Dulles Airport EastHyatt Regency FairfaxHyatt Regency DullesGrand Hyatt Washington DC· 2019 – 94% of YTD quota achieved (Booked $989,419) · 2018 Super Elite Performer · 2018 - 144% of YTD quota achieved (Booked $1,425,444) · 2017 – 111% of YTD quota achieved (Booked $864,545) · 2017 Sales Team of the Year Nominee · 2016 – 103% of YTD quota achieved (Booked $909,452) · 2015 – 111% of YTD quota achieved (Booked $612,548)Solicit, negotiate, and book new and repeat business, while adhering to prime time selling standardsthrough efforts (outside sales calls, telemarketing, networking, mailings, etc.) while maximizingbanquet space to meet and exceed revenue goals Manage RFP process from start to finish by continuously checking in with Client to work towards contractingCreate compelling RFP responses and presentations that are tailored to the needs and wants of the ClientWork within PowerPoint and Hyatt systems to create persuasive content for RFP process and contractingOrganize and lead meetings within the department to assign responsibilities to team members to ensure success

Herndon, Virginia

Prepares all event documentation and coordinates with Sales, property departments and Client to ensure consistent, high level service throughout pre-event, event and post event phases of property events.

Disney'S Boardwalk Resort

The event support team carries out all aspects of sales and event planning support through a number of functions to help the Event/Convention Manager to do their job more effectively. Responsibilities Include: •Handle Clients and prospect requests both in person, telephone and written communication for all aspects of on-site event planning including but not limited to the following;Travel accommodation, food & beverage, park admissions, function space requests, Resort or Park information •Prepare Pre-Convention duties by managing the following; Invitations, meeting agendas, attendee responses, pre-con signage, greeting of Clients on the day of event,•Complete additional office responsibilities, including but not limited to Dining Reservations, Affiliate Contracts, Banquet Event Order’s, Welcome Packets, Thank you Letters, Ticket Orders, Amenity Orders, and Expense Reports.

Disney Destinations

Partnered with multiple departments including, Convention Services, Park and Event Sales, Resort Operations, Convention Billing and Revenue Management to ensure Clients had a seamless service experience.•Pre- Arrival liaison for Meeting Planners pertaining to all housing needs such as managing room blocks, confirming rooming lists, Disney’s Magical Express Reservations, and ticket purchases.•Handled all pre-convention meetings and planning sessions to ensure all necessary rooming information is provided for the Meeting Planner.

Disney Reservation Center & Disney Planning Center

Maintained integrated knowledge across departments to successfully execute and coordinate sales and support. •Assisted with 3 Major Lines of Business – Group Reservations, Sports Reservations and the Disney Planning Centers by proving stellar Guest services.•Overcome Guest objections while working independently in a remote location by providing multiple solutions. •Provided excellent Guest Service through both face-to-face interactions and via telephone.•Achieved sales goals by using Sales through Service techniques.

Troy, Michigan

•Organized, confirmed, processed, and conducted all Guest check-ins/check-outs, room reservations, requests, changes, and cancellations.•Processed all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.•Effectively adjusted to major changes in work tasks and work environments.•Developed and sustained productive customer relationships; actively seeking information to understand and address customers’ needs.•Set high standards of performance for self and others; assumed responsibility and accountability for successfully completing assignments and tasks.

Orlando, Florida Area

Successfully managed unionized outlet operations with 24 Cast Members in day-to-day operations.•Responsibilities included the following: Guest safety, cash handling, inventory control, payroll, sales reporting and training to exacting world-renowned standards•Provided leadership, development, support and motivation to Cast Members, and created a positive environment that encouraged ownership and accountability.•Monitored and ensured exceptional food quality and presentation while balancing privacy and security of high-profile clientele.•Demonstrated ability to work with confidential information.

Professional Diploma, Social Media Marketing

Bachelors Degree, Hospitality Management

Studied Hospitality Management operational areas that include: Food Safety and Food Production and Service Cost controls, Accounting.

Bachelors Degree, Hospitality Management

Activities and Societies: Alpha Gamma Delta