Kathleen (Katie) Suszynski Email & Phone Number

Chardon, Oh, Us

Cleveland, Ohio, United States

As the 2024-25 Seasonal Assistant for Client Engagement at Rocket Mortgage FieldHouse, I supported the Revenue Operations & Experience Director in enhancing client relationships with corporate partners, premium clients, Cavs United group members, and youth sports participants. I managed the end-to-end client gifting process, from brainstorming and vendor negotiation to budget management and logistics. I worked closely with the Corporate Partnership, Ticket Sales, and Youth Sports teams to optimize departmental operations and ensure a high level of client satisfaction. I also played a key role in planning and executing high-end trips for corporate partners, coordinating logistics, and managing detailed itineraries. My role involved assisting in the planning and execution of various events, including receptions, suite nights, off-site gatherings, and specialized functions, while driving attendance and engagement. Additionally, I handled client touchpoints such as special occasion gifts and donations, strengthening relationships through personalized interactions. Throughout my role, I demonstrate a high degree of organization, attention to detail, creativity, and professionalism while thriving in a fast-paced environment.

Chardon, Ohio, United States

Organized, managed, and supervised athletic activities, practice sessions, and tournaments. Reported directly to the high school athletic director while leading the 7th and 8th grade teams. Oversaw individual player development, team training, game management, and administrative duties. Motivated and trained athletes to fully develop their skills, and developed and maintained an effective program of physical conditioning. Implemented strategies to enhance student athletes’ physical fitness. Participated in all internal and external volleyball games, offering support and efficient feedback to the team. Attended coaches' meetings to stay updated on the latest information and techniques for games and practices. Administered the team and facilitated a spirit of sportsmanship, social development, and positive relationships among student athletes. Served as a mentor for new players, fostering their development and integration into the team.

Mentor, Ohio, United States

In this role, I reported to the youth program director and held the responsibility of coaching and guiding girls aged 12 and under in the realm of volleyball. My efforts centered on nurturing their skill growth, teamwork, and sportsmanship, culminating in enhanced performance levels and fostering a constructive team atmosphere. I took the initiative to craft and execute training regimens tailored to their age group, emphasizing foundational techniques, strategic tactics, and physical readiness. These tailored programs not only honed players' capabilities but also readied them for junior Olympic competitions, resulting in the remarkable achievement of securing victory in four tournaments.

North Olmsted, Ohio, United States

As an intern in Tournament Operations at Northern Ohio Golf Association, I reported directly to the Tournament Director. My primary responsibilities encompassed championship administration, website maintenance, data entry, mailings, course site visits, and tournament setup. Throughout this role, I received training in USGA Tournament Management (USGA TM), GHIN, and various aspects of golf administration. Notably, I dedicated long hours during championship days and occasional weekends to ensure seamless event execution. Working directly as an NOGA staff member, I contributed effectively to the organization's mission and operational excellence.

University Heights, Ohio, United States

I reported to the OAC Commissioner and OAC Assistant Commissioner. In my capacity, I have been integral to the planning and execution of the inaugural football bowl game scheduled for December. A significant aspect of my role involves overseeing diverse projects related to the event, including sponsorship research, ticket pricing strategies, community outreach, webpage design, and social media content creation. Concurrently, I have worked closely with you on various projects, showcasing my organizational skills through record book updates, contributing to a compelling online presence through social media and graphic design, and creating engaging content such as stories and Q&A sessions with student-athletes and coaches. My responsibilities also encompassed providing comprehensive coverage of winter and spring OAC championships, reflecting my versatility and commitment to delivering high-quality sports coverage. This multifaceted experience has honed my skills in event coordination, project management, and content creation.

University Heights, Ohio, United States

In my role, I reported directly to the sports information director and played a vital part in the college's sports information department. I was entrusted with gathering, organizing, and disseminating precise and current data for college athletic events, encompassing game statistics, player profiles, and team records. This meticulous approach ensured the smooth flow of communication and engagement with fans, media, and stakeholders. Leveraging a range of software systems and platforms, I actively maintained and updated the college's sports website, social media channels, and digital content. This strategic utilization effectively amplified the promotion of team accomplishments and events to a broad and diverse audience, contributing to increased visibility and recognition.

Cleveland, Ohio, United States

Under the guidance of the program director, I gained practical exposure in event and competition management, contributing to the planning, execution, and on-site supervision of diverse sporting events, including notable instances like the Cleveland Corporate Challenge and Hermes Sport and Social undertakings. Collaborating closely with teams, I successfully integrated sport-specific software solutions into our company website, enhancing the efficiency of event management processes. Notably, I played a pivotal role in promptly reporting match scores and results, ensuring accurate and timely updates for participants and stakeholders. These experiences not only enriched my skill set but also facilitated seamless event operations, underscoring my contributions to the team's accomplishments.

Painesville, Ohio, United States

In this capacity, I directly reported to the general manager and held the pivotal role of delivering outstanding customer service to Planet Fitness members. My responsibilities encompassed addressing inquiries, resolving issues, and aiding in membership and account administration, all geared towards creating a welcoming and affirmative gym atmosphere. I took charge of conducting facility tours, providing guidance on equipment usage, and assisting members in making the most of the gym's amenities. This concerted effort fostered a secure and comfortable space for individuals at various fitness levels to pursue their health and wellness objectives.

Chardon, Ohio, United States

Assisted in the dietary needs of around 50 residents in a nursing home, ensuring proper meal preparation, portion control, and adherence to special dietary restrictions and preferences to support their overall health and well-being.

Chardon, Ohio, United States

Accurately recorded and tracked game scores, timeouts, and player substitutions as a CYO volleyball scorekeeper, ensuring smooth match operations and providing timely and accurate updates to coaches, players, and spectators.

Bachelor Of Science - Bs, Data Science And Sports Leadership

Activities and Societies: Sports Information, Women in Sports Leadership President, TeamWork Online Student Ambassador, Gamma Phi Beta.

High School Diploma

Activities and Societies: Varsity Volleyball, Junior Olympic Volleyball, National Honors Society, Student Council