Served as the principal internal and external liaison, leading a team delivering on projects and initiatives, managing ongoing relationships with existing partners, and developing new relationships in the community to achieve organizational objectives. Seasoned customer success leader that works with executive leaders to understand needs and create innovative opportunities to deepen the partnership.• Managed a multi-million-dollar budget• Led a team of employees to successful project completion and growth outcomes while enhancing partner satisfaction and retention• Led cross-functional teams to follow through on business initiatives for growing business revenue• Led Marketing communication initiatives on various projects with social, video, and written content• Sourced and facilitated new business opportunities in various industries to meet growth goals• Won RFP bids to become banking service partner• Leveraged digital channels to grow• Deepened B2B relationships with partners with consultative sales for contract negotiations/renewals• Improved data capture and flow to reduce friction of process• Deepened relationships with partners with consultative sales, contract negotiations, retention and renewals• Delivered desired outcomes to partners based on their strategic plan and goals• Added value with program management leadership, long term planning, removing obstacles and creative solutions

• Developed positive long-term relationships with UCF, Seminole State College, and supporting communities• Managed all facets of Addition Financial’s relationship at UCF and Seminole State• Cultivated new partnership opportunities• Identified and secured corporate sponsorships• Engaged with campus and community leaders• Developed the department’s vision

• Directed, organized and coordinated the branch operational activities • Developed plans and schedules for efficient utilization of employees, resulting in outstanding service delivery• Balanced the cash vault and the cash flow of the branch daily and monthly• Attained branch goals in savings, lending, new account, profitability and cross promotions

• Provided advice, direction and support to managers, supervisors, and employees on HR matters• Administered staff recruiting by attending campus career fairs and building relations with targeted schools• Interfaced with department Directors to understand their HR needs• Benefits administrator for all employees benefits, including medical, dental, life insurance, 401k• Evaluated benefits for annual renewal with the CEO and HR team• Consulted employees and supervisors on training and development opportunities

• Provided HR support in the areas of recruitment, onboarding, customer service, and team member support • Consulted with management and HR Director to determine recruiting needs, create and purchase recruiting advertisements, and research and analyze recruiting resources and costs