Katie Turnbloom Email & Phone Number

Ramsey, Nj, Us

Tucson, Az, Us

Customer Insights Driver: Conduct extensive Voice of the Customer research, informing cross-departmental strategies, and enabling data-driven decisions. Established and manages customer listening posts, channeling feedback to internal teams for product enhancement and customer outreach. Track and analyze trends over time, ensuring Learning A-Z remains responsive to evolving educator needs.Lifecycle Campaign Expert: Develops and executes successful onboarding, adoption, and engagement campaigns that increase customer lifetime value, including a virtual conference that provided over 2,000 teachers with thought leadership and professional development opportunities, solidifying our brand as a trusted educational partner.Customer Advocate: Established and managed educator panels for company-wide events, harnessing their insights to shape product development and marketing strategies.Testimonial Library Curator: Launched a Testimonial Library to showcase educator successes, maintaining a fresh and relevant collection that aligns with current product offerings, bolstering credibility and trust.Product Migration Leader: Played a key role on a core team that successfully executed three product migrations, smoothly transitioning three customer segments from legacy products to innovative solutions, ensuring minimal disruption and high customer satisfaction.Effective Communicator: Devises and crafts compelling customer communications that resonates with our audience and drives meaningful interactions, including the launch of a customer newsletter that empowers educators to maximize their subscriptions, resulting in increased product engagement and utilization.Collaborative Team Player: Collaborates across departments to launch new features, strategize on product/UI improvements, and provide essential marketing support to customer-facing teams, enhancing the overall customer experience.

Dallas, Texas, Us

• Implement strategic regional marketing plans aligned with sales plans and goals, including emails, collateral, and specialty mailings• Manage projects using Teamwork to ensure campaigns stay on track and are delivered on deadline.• Provide marketing best practices and expertise as it relates to sales requests• Ensure that sales requests align to the overall company goal and help with prioritizing deliverablesamong the regional marketing team• Work alongside the Voyager Sopris Learning corporate marketing team to ensure that allmessaging represents the company's brand and voice and addresses the audience’s needs• Track effectiveness/ROI of marketing campaigns using Salesforce and Pardot

Portland, Oregon, Us

• Managed the creation and implementation of an online training platform and multiple self-service, on-boarding courses that train educators on how to successfully use Learning.com's platform and curriculum• Created story tickets and prioritized work for the implementation team• Set a cadence for written and oral communication updates for the implementation team, project and executive stakeholders, and the entire company.• Copy edited and proofread all content for quality and consistency• Collaborated cross-departmentally to achieve all project goals and have a successful, on-time product launch• Trained internal teams on how to best use Learning.com's Online Training Center

Portland, Oregon, Us

• Work with the development team to prioritize work and clarify product requirements to achievecompany vision using Agile methodology• Conduct user testing, interview customers, and collaborate with project influencers to ensure customer needs are being met• Produce messaging to effectively communicate product plans with internal and external teams• Craft and copy edit customer-facing text, including technical documentation, microcopy, emails, and presentation slides• Present progress to project stakeholders and executive team

Portland, Oregon, Us

• Product Owner and WordPress administrator of Learning.com's Support Site (https://support.learning.com/), overseeing content quality, resource organization, and overall site health• Designed, created, and implemented a two-week training program for new Customer Support hires, including product tutorials, activities, and team building events• Created, maintained, and ensured compliance with style guides to ensure consistency throughout Customer Experience resources• Wrote and designed customer-facing technical documents to ensure accurate and quality resources• Organized a full audit of Learning.com's Support Site to ensure consistency across new and tenured resources and to strengthen SEO capabilities• Identified, prioritized, and ensured timely updates to Customer Support’s external and internal knowledge bases• Collaborated on interdepartmental projects to represent the customer's experience and needs• Crafted language for customer messaging• Managed Learning.com Support’s Twitter presence• Delivered exceptional in-the-moment problem solving, simultaneously utilizing chat, phone, email, and Twitter• Served as a product and platform expert to anticipate customer needs and provide efficient customer service• Managed projects through Kanban workflow and sprints as a key liaison between customers, Development, and Implementation Specialists• Attended WordCamp 2018 and Write the Docs 2018• Awarded ‘Employee of the Month’ in November 2017

Boston, Massachusetts, Us

• Pioneered one-on-one remote testing prep for standardized testing and tutoring program for the SAT, ACT, TOEFL, and IELTS exams with special focus on international students• Adapted to quickly shifting technology platforms and features in a start-up environment by navigating technical issues and working with company administrators to improve the quality of user experience for non-native English speakers • Invested in client needs by creating lesson plans centered around individual learning styles and goals • Ensured quality control over questions and content by copy editing and correcting grammatical errors and syntax

Somerville, Ma, Us

• Served as point of contact and publishing resource to independent, eBook, wholesale, and library accounts to establish sales goals and manage advertising• Created promotional materials; managed social media accounts; ran inventory and financial reports; represented Candlewick Press at trade shows; created book displays; organized and implemented promotional projects; initiated relationships between Candlewick Press and educational organizations; facilitated school author and illustrator events; wrote e-newsletters; and organized sales conferences; in addition to other administrative tasks • On-boarded, trained, and managed sales interns

Somerville, Ma, Us

• Created promotional brochures and packets• Placed orders through Penguin Random House• Submitted applicable books to literary award committee judges• Assisted in the preparatory work for the American Library Association (ALA) Annual conference• Organized and maintained Candlewick’s internal library system• Supplied educators with materials based on their individual needs

• Provided exemplary customer service• Mastered time management• Worked quickly and efficiently under pressure• Communicated effectively with a wide variety of people• Strengthened my ability to work independently and as part of a team

Boston, Ma, Us

• Conducted research on how different library systems purchase books• Updated reviewer databases and found new means of acquiring reviewers and expanding readership• Explored social media devices and programs such as Edelweiss, LibraryThing, GoodReads, and NetGalley• Participated in weekly staff meetings in which we discussed sales, finances, and current and future projects• Copyedited manuscripts• Read and responded to incoming manuscripts• Managed the company's reception desk where I fielded inquiries from artists, media contacts, and book buyers

Master’S Degree, Children'S Literature

Bachelor’S Degree, English Literature