- Coordinate all aspects of the After Sales Service division in order to exceed clients’ expectations of quality and customer service - Answer all telephone calls and respond to clients’ inquiries/requests to distribute to the appropriate personnel- Coordinate and schedule homeowner warranty work/ performance audits and prepare service orders (walkthroughs, 30-day, and year end appointments). Follow up to ensure homeowner is satisfied with completed work - Maintain and exceed client expectations by achieving an overall client satisfaction - Monitor Tarion warranty claims and deadlines, file and manage clients paperwork- Coordinate and schedule trades/contractor appointments with homeowners, providing homeowners a full scope of work, and arrange accommodations if necessary - Perform other related administration duties, assist with reception coverage and responsibilities, when necessary

- Provide leadership to team members for the daily operations of the hotel in a manner consistent with a superior quality hotel- Ensure the front office department is fully staffed and operational to properly service guests and escalate needs and concerns to senior leadership- Manage all areas of human resources including hiring, training, coaching, promoting, motivating, and progressive corrective action when required- Develop and manage annual department budget- Monitor labour costs and room revenue on a daily basis and schedule staff accordingly- Manage guest complaints and service recovery- Facilitate and oversee room renovation projects - Facilitate Preventative Maintenance Program for guest rooms and common area upkeep- Assess and anticipate guests' needs to ensure a positive guest experience

- Assist the Front Office Manager with daily tasks such as handling special requests, guest blocking, and scheduling- Communicate effectively with the housekeeping and engineering department with special requests and amenities- Have a thorough knowledge of the software system and reservations systems- Conduct and monitor concierge duties and tasks- Assist Guest Service Agents at peak times with check ins, special requests, and service recovery- Exceeding established up-selling and sales goals- Have a good understanding of room rack and packages, room locations, and daily events- Train all new Guest Service Agents to the Service First Culture

- Providing personalized and exceptional guest service to all guests- Register guests and assign rooms in an efficient and friendly manner- Assist in pre-registration and blocking of reservations when necessary- Accommodate special requests whenever possible- Check out guests on a regular basis- Meeting established up-selling and sales goals- Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms- Work tentatively with housekeeping, maintenance, and food and beverage departments- Perform office duties such as performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys- Having a thorough knowledge of Vintage Hotels products and services to suggest additional services to meet our guests specific preferences

- Meeting and greeting guests ensuring that they are seated as soon as possible with menus- Answering incoming calls to make reservations and room service orders- Having a thorough knowledge of Vintage Hotels’ products and services- Assisting servers and buspersons at peak times- Assessing guests individual needs to meet standards for additional products and services- Communicating with managers and employees on a daily basis