Katie Wilson Email and Phone Number

In my view, the very best HR professionals are passionate about delivering great careers for employees, great outcomes for customers and shareholder value for employers. I am an experienced HR advisor with significant experience in employee relations across financial services, charitable and retail sectors.

HR Officer, Langley House Trust July 2013 – Present DayAs HR Officer, I work with the team to perform a full spectrum of HR activities. My main responsibilities are, ER ISSUES; Disciplinaries, Grievances, TUPE, Change in Contracts and Mediation. Provide advice on all human resources matters, monitor levels of sickness, review reports, liaise with occupational health and give guidance to line managers on any actions they need to take.Collect and help analyse personnel statistics. Liaising with payroll bureau to inform them of new starters, leavers and any changes in staff terms and conditions, such as maternity/paternity leave and sick pay.

I Tutor and support 16 - 18 year old students in guiding them through their time at college and helping prepare them for the steps that come after college, whether that be University, Work or Apprenticeships. Currently studying the first steps of a pre-teaching course with the plan to teach as well as tutor in a years time.

The Student Attendance Monitors, managed by the Senior Tutors, will provide effective support to Faculties and Personal Tutors in identifying students who appear at risk of underachieving or dropping out of College as a result of absence or other concerns. Early intervention, effective tracking and follow up of students and effective communication with parents and staff are key aspects of the role.

BookkeepingPowerpoint presentationsManaging HouseholdManaging Travel/Accommodation

My role includes:General care for the elderly, washing, dressing, feeding. Attend health care training on a regular basis.

My role includes:Ensure the provision of core P&D Management Information and regular data downloads and reports as well as adhoc reports as required. This includes daily, weekly and monthly reports to be produced, validated and distributed on time as per the agreed schedule.Provide PS Query advice and support to HR staff.Produce and maintain PS Table guide documentation.Ensure all Report documentation is up to date.Assist in the development and production of the Training and Development curve reports.Assist in the development of all Recruitment reports and queries.

My role includes:Undertaking all aspects of PIER (Permanent Incapacity Early Retirement) reviews including contact with the medical adviser Liaising with the Health & Safety team within Nationwide on PIER applications to ensure these are taken to PIER sub-committee meetings along with PIER reviews monthly and on timeConduct of the PIER sub-committee meetings including attending and facilitating the meetingsPassing all QPA (Qualified Pensions Advisor) examsSupport the Pensions Manager - Technical in trustee work, in particular in relation to Stage 1 and Stage 2 Dispute appealsCommunicate and build strong working relationships with external service providers and advisors, and with contacts in Nationwide.The production of management information reports for PIER cases.PIER calculations and other pensions administration work as requiredResponsibility for the planning and delivery of pensioner lunches, organising the events from booking the venues, to taking the lunch orders and providing suitable accommodation for up to 150 people.The Editor of In touch, the quarterly pensioner magazine.Other welfare work - pensioner reps, Christmas cards etc

Helping to lead a team of 12 employees in day to day roles with Direct Savings. Responsibility of being first point of call if a team member needed support and guidance.Ensuring all compliances with regard to data entry and health and safety were up to date and adhered to. Management of Line Managers diary and meetings. Creating and presenting new ideas to the team and department.Completing my Customer Service Managers Competency. Dealing with customer complaints when they get to a higher level. Good communication, patience and the ability to deal with difficult situations was essential.

Working as part of a team to complete al data entry transactions that came in on a daily basis.Answering phones to other departments around Nationwide and to the public.Dealing with Stage One complaints, whether this be over the phone or by letter.Ensuring minimal keying mistakes occur, having the ability to solve them when they do.