• Provide excellent customer service• Enter data into computerized system• Process payments: cash, checks, credit cards• Check animals in and out of pet hotel• Answer phone• Increase revenue by selling ancillary products and services• Verify immunizations with veterinary clinics• Instruct customers in completing required forms and authorizations• Perform pet evaluations on incoming boarders• Document pet experiences during hotel stay (issues, eating habits, etc)• File agreements, pet assessments and other customer-related forms• Provide administrative support to pet hotel manager• Care for animals residing in the boarding area