Proud owner of an award-winning wood-fired bagelry in San Antonio!! We are an emerging franchisor with plans for expansion in 2024!

The Franchise Connection supports emerging franchise brands with operations, branding, sales and ongoing support to ensure success at every level! With decades of experience, the Franchise Connection team is made up of industry experts who have worked with some of the country's largest franchise organizations. We make sure your team is educated, trained and excited about franchising your brand. We provide the tools necessary to attract top quality franchise partners which is essential in any brand but especially those new to the marketplace!

- Provide consulting services for large multi-unit franchisees within the value haircare category- CEO representative to financial institutions - successfully secured financing for a large acquisition- Operational partner with venture capital group- Frequent consultant to private equity groups looking to invest in salon space

Lead a team providing business coaching and training to existing franchise partners. Successfully launched EOS to large multi-unit franchisees Created field visit reports used by all

Provided an organizational review and recommendations of field team & processes to ownershipRedesigned field leadership role Successfully created and implemented work design for operations field leadership teamSupported outdoor operations in CA during Covid shut downIntroduced Traction implementor by selecting a qualified candidate and initiating the program with ownership and members of the leadership team.

Led the operations team overseeing 112 Supercuts salons throughout California.- Successfully transitioned 112 Supercuts from corporate to franchise operations in 12 weeks- Transitioned existing corporate field leadership team to the franchise model- Retained 95% of the original team- Developed and introduced a new compensation plan - Introduced the Moxie Way and built a culture of performance and teamwork

Senior leader for an emerging brand under the SportClips umbrella. - Introduced new services offerings resulting in $15,000 in additional top line revenue- Refined procedures and processes to ensure successful replication of the brand. - Partnered with marketing manager to develop and execute monthly marketing plan

Collaborated with 18/8 executive team to identify opportunities within the system to ensure success of each 18/8 location and building a world class franchise brand by exceeding the expectations of our customers every visit, every time. - Senior Leader for 85 corporate and franchise salons-Developed the role of Regional field leaders to more effectively support the needs of the franchsees- Created and implemented field team restructuring with the goal of creating additional operational resources for all franchise owners- Restructured compensation plan for field support team resulting in savings in excess of $100K annually- Created and introduced additional service and retail offerings to franchise system with projections of $250K incremental revenue in 2017

Work with both Corporate and Franchise operations to ensure the highest possible execution of brand standards. - Provide operations, recruitment, retention, finance, sales and marketing analysis of individual locations in order to increase sales growth and profitability. - Support leadership development at all levels of organizational structures in order to maximize performance. - Drive company initiatives as a liaison to preferred vendors and stakeholders.

Based on my work as a Director of Business services, I was invited by the largest Great Clips franchisee (62 units) to join his organization as the Vice President of operations. - Increased Fair Market Value of the company by 80% in a single year via revenue and cost initiatives, with projected valuation set to increase another 60% in 2016-2017.- P&L responsibility for 50 Great Clips salons with sales in excess of $16M- Increased retail sales 20%- Improved team member retention 30%- Successfully implemented increased pricing structure resulting in additional $1.5M in annual revenue- Accountable for staff including: Field Operations, Director of Operations and Human Resources Director - Successfully developed and executed a new vision for salon and field operations team leadership. - Radically updated corporate culture from “manager/task master” to “leader/people developer” resulting in the establishment of clear goals, accountability and management structure.- Working with the Director of HR and the CFO, created the role of General Manager within the corporate structure. Designed job descriptions, budget, and identified candidates to staff 6 new positions resulting in a positive improvement in salon employee retention by 30%.- Collaborated with CFO to design and implement new system-wide pay plan. This new plan has been positively received by all team members resulting in increase of applications by 20% and improved retention of 30%

Lead a team whose primary function was supporting operations in 725 franchise owned Great Clips salons - Highly requested motivational speaker within the Great Clips organization - Developed and delivered leadership training programs adopted by Company for ongoing franchisee and manager development- Successfully collaborated with franchisees to determine operational opportunities within under performing salons/markets- Supported recruiting/retention strategies - Mentored two members of my team to promotions within two years

P&L responsibility for 550 corporately owned Supercuts salons with sales $165M Lead a team of six Regional Managers and forty field Supervisors.- Successfully lead brand conversion strategy- Collaborated with vendor partners on new product launches and initiatives - Regularly partnered with Real Estate Director on site selection, acquisition strategies and salon closures - Successfully collaborated with franchisees to plan and execute market specific marketing plans - Worked with national advertising partners to execute market initiatives: NFL / Fox Sports / Golden Start Warriors / Oakland A's / SF Giants / NASCAR- Developed and delivered a successful field supervisor training program - resulted in increased sales of 2% over prior year and increased retention of field staff of 20% - Developed and delivered division wide customer service program that was later adopted by the Supercuts system. - Achieved five consecutive years of positive sales and improved salon profitability - Trained and mentored four Area Supervisors to the position of Regional Manager Trained and mentored two new Operations Directors - Highly in demand to work with franchisees in various markets to assess salon operations, field structure and overall culture to determine gaps and support franchisees in areas needing improvement.

Held positions ranging from General Manager to Director of Operations. - Worked closely with franchisees throughout the Western US in addition to direct P&L responsibility of corporately owned Supercuts salons. - Directly involved in real estate selection, salon operations, marketing, HR compliance, new salon openings, talent development, brand development and strategy.