Katie L. Email and Phone Number

• Mentor and support team members through tailored development programs, significantly enhancing team performance and advancing individual career trajectories. Implemented feedback mechanisms to ensure continuous improvement and alignment with goals.• Strategically forecast and manage departmental budgets, aligning financial resources with governance and organisational priorities. Use data-driven forecasting to optimise resource allocation, in consultation with the Service Management Team, aiming to increase budget efficiency for future initiatives.• Develop and execute comprehensive strategic roadmaps for health systems and applications, ensuring adaptability to emerging trends. Successfully guided Smart Referrals and yourQH through both major and minor development phases. Achieved significant system advances, including eConsult, improved shared communications between primary and secondary care, enhanced internal referral management (including internal eConsult), and better alignment with the SOSIS.• Chair Governance Meetings: provide strategic oversight and leadership in governance meetings to ensure compliance with policies and risk management protocols. Effectively addressed governance challenges, leading to the implementation of standardised referral management processes statewide, enhancing quality and efficiency.• Cultivate and maintain robust relationships with a diverse range of internal and external stakeholders. Foster collaboration to improve referral management processes and visibility between primary care, patients, Nurse Navigators, and secondary care delivery partners. Ensure alignment with patient care goals and organisational values, resulting in enhanced delivery outcomes.• Offer expert guidance on the use and integration of clinical applications and health systems. Provide strategic insights to align technological advancements with broader initiatives, ensuring optimal functionality and impact.

• Developing and maintaining project documentation to monitor progress and progress standardised statewide referral management processes. This includes project implementation documents (PID), business continuity plans (BCPs), training plans, training needs analysis, project schedules, memorandums of understanding, quick reference guides (QRGs) and governance approvals.• Lead stakeholder engagement for developing and endorsing business requirement specifications (BRSs) and consult with Suppliers to ensure solution requirement specifications (SRSs) meet mandatory requirements for timely clinical and business outcomes.• Manage key project milestones and address concerns affecting scope, schedule, and cost using various project management methodologies, including Agile, Waterfall, Critical Path, Lean, and Six Sigma, as appropriate. • Partnering with key Hospital and Health Service (HHS) stakeholders for the successful implementation of Smart Referrals statewide, including a high volume of system enhancements across the complex system network. • Developing business process mappings for both current and future state workflows that assists stakeholders realise best practice principles and alignment to the Specialist Outpatient Services Implementation Standard (SOSIS).• Offer senior-level expertise and strategic advice on best practice principles and clinical information systems, influencing outcomes through stakeholder consultation and negotiation.• Leveraging data systems to provide advice and guidance to Executives and/or reference groups regarding the use and uptake of the clinical and business systems and areas of improvement.

•Supporting the development and implementation of communication and engagement strategy plans with key stakeholders, both internally at HHS level and state-wide.•Identifying and analysing training requirements for Project Go-Live and developing training material relevant to individual stakeholders, appropriate for state-wide roll-out.•Managing the training plan and applying an appropriate schedule to ensure all key stakeholders are adequately trained in preparation for delivery.•Providing business and administrative guidance and decisions, in collaboration with other key business subject matter experts, during the analysis and design phases of the Project. •Assisting with the integration and implementation of Digital improvement initiatives to meet strategic plan targets.•Snapshot style dashboard reporting for transparency and monitoring of Project deliverables as well as Tier 1 Key Performance Indicators (KPIs) for Executive. •Authoring written submissions including briefing and position papers for consideration by the appropriate governance hierarchy. •Representative on the Functional Evaluation Team for the procurement of a statewide Project Solution, including vendor demonstrations. •Current membership on the Clinical and Business Working Groups, Clinical and Business Advisory Group and Communication and Change Groups for a statewide project.

•Providing patient support, advice and education in relation to the Elective Surgery waitlist and scheduling of elective surgery.•Undertaking verification processes by reviewing the Elective Surgery waitlist, auditing patients, identifying and solving data discrepancies and ensuring high quality up-to-date information is documented in multiple complex systems.•Developing a comprehensive knowledge of surgical medical terminology to assist with primary coding, ordering of equipment, theatre utilisation and the requirement for multiple surgical teams when scheduling elective surgeries.•Liaising with a variety of clinical areas, Clinicians, and Case Managers to appropriately deliver a patient focused service, in accordance with QLD Health policies and guidelines.•Managing patient feedback appropriately, including resolution management and assisting with the support and rectification of identified trends. •Establishing work priorities and implementing operational problem solving to meet strict deadlines and outcome targets. •Providing and interpreting high level reports to assist with meeting key performance indicators. •Attending large scale multidisciplinary Theatre Scheduling Meetings as proxy to the unit NUM. •Developing, maintaining and periodically reviewing work procedure manuals for the role and individual unit/portfolio. •Actively contributing to the rollout of the PAH Digital Hospital upgrade as a “Super User” for the unit, providing detailed high-level training and ongoing system support.•Involvement in Digital Hospital Optimisation Project meetings to provide front-end system user knowledge to assist in quality improvement and problem resolution, including testing system changes.•Maintaining a high proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerChart and Access) and QLD Health programs.•Acting as Workplace Health and Safety Officer, Fire Safety Officer and team trainer.