· Maintained client membership list, created and maintained spreadsheets through Google Drive.· Drafted communications for emails, event flyers, and newsletters.· Assisted with events by researching catering options, confirming attendees and scheduled appointments.· Observed legislative hearing and took notes as needed.· Drafted emails through The Action Network platform.

· Managed company social media channels and other relevant platforms.· Organized and scheduled appointments for mobile and remote IT services for business and individuals.· Developed and maintained a filing system.

· Used evidence-based practices including motivational interviewing and trauma-informed care to create individualized service plans based on resident’s goals for housing, education/ employment, and self-discovery. · Identified community resources to support residents with housing, education/employment and additional opportunities for safety, self-empowerment, and self-sufficiency. · Provided interpretive services between staff and resident’s that are deaf through American Sign Language. · Participated in case staffing and completes documentation and reports on a daily and weekly basis to ensure funding, and compliance with state and agency policy.

· Recognized and responded to impacts of domestic violence and trauma, and assisted the team in working in a coordinated manner to develop and follow through on effective and supportive responses to participants presenting with those impacts.· Provided ongoing modeling, support, referrals, and resources, took crisis calls and coordinating services. · Provided on-the-job training opportunities for Advocates and documentation of services in conjunction with the Shelter Services Supervisor.

• Formed relationships while providing support, referrals, and resources to people that have been impacted by domestic violence and/or human trafficking through one on one advocacy. • Identified and adapted to crisis calls and events while taking appropriate actions. • Monitored participants’ self-administration of medications. • Facilitated shift exchange and accuracy in communication between second and third shift as Shift Lead.

• Provided safe environments to discuss sexuality, sexual health, sexual and domestic violence.• Empowered women to embrace their sexuality and provided sexual health education to over a hundred women. • Performed direct sales of products through home-based group presentations and one-on-one confidential client consultation.

• Maximized customer experience by providing efficient and effective support for staff, students and faculty that required technical assistance.• Diagnosed and resolved technical issues with email systems, Microsoft Office applications, and printing, university-specific applications, telecommunication issues, and other Windows and Apple based computing equipment. • Identified and escalated requests/incidents, tracked and routed them appropriately. Logged all interactions for documenting issues, troubleshooting stems, and resolution.• Resolved problems and provided training for more than 20 IT Technical Support Representatives and provided feedback to the department manager on trainee individual performance.

• Provided positive and quality customer service.• Utilized in-store tools to locate items outside of the store to acquire for customers.• Assisted the team with display arrangements and cleaned the store.

• Attended student’s class and took detailed notes of the class lecture.• Scribed in-class assignments for a student with cerebral palsy.• Personally assisted student with recorder and textbooks.• Attended out of class group sessions with a student.

• Provided crisis respite to families of children with special needs and children in the foster system.• Responsible for transportation and providing an engaging and stimulating activity for the developmentally and congenitally disabled. • Used American Sign Language to bridge the communication between a child that was deaf and their hearing parent.• Caregiver for a young adult with cancer assisted with daily living activities and meeting companionship needs. • Provider for a child with Autism taught life skills, provided companionship to child and support for parents.