Katie Ardern Email & Phone Number

Blackpool, Gb

Blackpool, England, United Kingdom

United Kingdom

Blackpool, United Kingdom

• Registering new applicants on the system and matching their requirement with current houses on the market • viewing properties, and taking photos and measurements • advising clients about the buying and selling process • showing potential buyers around properties • negotiating a price that is acceptable to the buyer and the seller

Lytham St Annes

• Providing prompt and efficient customer service to all AXA UK Group customers, managing customer expectations in relation to Operational & Service Level Agreements for resolving queries & cases• Processing new starters, including setting them up on HR systems and payroll, completing and sending out their employment contract and documents, ensuring signed documents are received back and completing their personnel file in line with the Data Protection act• Processing Internal changes including promotions, secondments, end of probation, change of hours and sabbaticals• Processing Leavers ensuring that leave and holidays outstanding are paid/deducted from final salary• Providing advice and guidance to line managers on HR policies• Responsible for producing HR admin process notes and ensuring they are kept up to date with any changes• Processing payroll changes• Champion of employee benefits, providing advice to employees on pension, life cover, childcare vouchers and other company benefits available• Providing help to other HR Services teams during busy periods• Promoted from HR Administrator to HR Co-ordinator in November 2007• Providing support to the Team Leader in co-ordinating team training and acting as a buddy/mentor for new starters. First escalation point for HR Admin team • Training new starters in HR Services on HR Admin processes• Providing advice and guidance to HR Services project team on Terms and Condition changes for employees.• Administrating and accurately recording any employee changes to their Terms and Conditions• Running HR System training courses in 6 different AXA offices across the UK to senior managers• Note taking in grievance and disciplinary hearings

Blackpool

• Promoted from First Response Advisor to Customer Relations Advisor in January 2005• Promoted from Customer Relations Advisor to Repair Management Advisor in April 2006• Responsible for resolving all oral and written customer complaints according to FSA time scales• Working on my own initiative, ensuring I complete my work load on time and coping under pressure• Building strong working relationships with approved repairers (suppliers) and customers• Being main point of contact for 11 Approved Repairers managing their referrals from the start through to them receiving payment• Liaising with potential new suppliers and advising them of the benefits in joining the network • Resolving any disputes that arose between suppliers and internal customers

Data Protection Practitioner

Cipd Level 5 Diploma, Human Resource Management

Cipd L3, Human Resources Management/Personnel Administration, General

Certificate In Insurance, Insurance

Certificate in Insurance (IF1, IF2 exams, L2 & L3 NVQ in Insurance)

Certificate In Call Centre Operations

Education record