Katie Bak Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

Santa Monica, California, Us

Wilmette, Il, Us

Dallas, Tx, Us

Dallas, Tx, Us

2016 - Provided primary support for Associate Vice President of Connected Communities within AT&T- Coordinated and facilitated ~30 recurring meetings/month for sales and support teams. Calls are focused on sharing business results and strategies, recognizing top performance and sharing information about industry news and other topics carefully tailored to the needs of the attendee’s role within the organization. - Created and conducted monthly analysis for over 80 sales executives and managers to share with leadership to show time in motion results for two primary categories of sales efficacy – opportunities and approved design plans. - Created and conducted monthly forecasting analysis for 5 regions across the country to understand forecasting accuracy and identify opportunities to improve. - Enhanced the design and usability of the ACC website by working with the website team to ensure that owners and residents clearly understand where they should click to effortlessly meet their needs.- Managed 4th Quartile calls which welcomes bottom performers to a skip level meeting to action plan around improving performance. Responsibilities included creating a template for contributors to fill out, and establishing a process to track follow up action items. The template requested more in-depth information than previously required to quantify changed behaviors and improve outcomes. - Worked in lock step with HR team to make head count recommendations and monitor leaves and hires throughout the business to ensure allocated headcount is not exceeded.

Dallas, Tx, Us

- 2nd Rotation as part of the Leadership Development Program - Project manager for UBS transition - helping manage 12 active work streams - Lead and coordinate between cross-functional AT&T teams- Provide weekly updates to UBS and AT&T Executives on program status - Coordinate communication between UBS and AT&T Executives

Dallas, Tx, Us

- Part of the Leadership Development Program with AT&T- Rotation #1: Manage a team of 12 U-verse field technicians leading towards results in the categories of: exceptional customer service, efficiency, quality of work and safety- Coach, lead and develop a group of Premise Installers responsible for the installation, rearrangement, removal, and/or repair of our U-verse product as well as the testing of network terminating equipment at the customer's premise- Responsible for scheduling and adjusting the workforce schedules depending on the load- Resolve customer escalations- Interact with other work groups to ensure timely resolution of service issues- Evaluate and coach to improved performance through the use of quality and safety observations and ride-with exercises- Also responsible for training technicians on the competitive landscape and new technical practices, and customer contact skills- Conduct premise technician interviews and evaluate candidates potential for success with the company- Conduct premise technician orientation where critical topics such as Code of Business Conduct, Premise Technician Guidelines, Safety overview and benefits overview are introduced and reviewed in detail

Chicago, Il, Us

Volunteer consultant chosen along with 4 others to support the ICCE (Illinois Center for Civic Education) on two main objectives: 1. Design and facilitate Board of Directors retreat to engage members in exploration of ICCE's mission, vision and/or strategic opportunities and 2. Codify outcomes from the Board of Directors retreat that captures findings and recommends strategic opportunities and priorities with suggested milestones. Responsibilities included creating a project charter, creating a SWOT analysis for the organization, exploring competitors and stakeholders, interviewing key contributors and beneficiaries, and working directly with the Executive Director and President of the Board to ensure the project remained on track and met the needs of the organization.

New York, Ny, Us

- Managed a team of 6 staff members- Led 45 new Teach for America Teachers as they learned fundamentals of teaching and execute lessons in summer school classrooms at Martin Luther King Jr, Middle School- Coordinated all school operations including schedules, teacher rotations, field day, lunch schedules and support staff schedules- Served as primary liaison between Teach for America and the King Middle School

Notre Dame, In, Us

- MBA Concentration in Business Leadership- SVP of Committees for the MBA Association (student government) - serve as the liaison between the MBAA and the individual committees of the MBA program- China Study Abroad program participant

Chicago, Il, Us

- Managed a team of 12 teachers and a grade of 207 juniors- Coordinated teacher development through observations, coaching conversations and core values reviews- Worked with a team to coordinate "Special Ops" a Saturday for Juniors preparing for the ACT

Chicago, Il, Us

- Led students to 2.8 points of growth, in 2011-2012, in math by using strategic differentiation, 2012-2013 growth was 2.7 points- Created leveled ACT prep packets using >60 old ACT exams and tailored them to the individual needs of the students- Taught all levels of classes from Honors to Co-Taught (2 teachers per class period)

New York, Ny, Us

- Managed a team of 6 staff members and 45 new Teach for America Corps members as they led summer school courses and prepared for their two year commitment to Teach for America- Coordinate relationship between George Washington High School and Teach for America- Led instruction and operations at George Washington High School, the partner of Teach for America

New York, Ny, Us

Worked at PS/MS 29 Middle School - The Melrose School- Trainer: Coached teachers via observation and planning and execution feedback- Website Design: Created, designed and maintained an internal and external school website (http://www.psms29.com/). Website included school and individual calendars, document storage, email for all staff, and daily news and updates - Technology Coordinator: responsible for keeping inventory of all technology within school building, created and managed a distribution system, educated students and teachers on proper use of equipment, handled defective equipment via repair or disposal- Designed and implemented the PBIS (Positive Behavior Intervention System) school-wide where students earn tickets, redeemable at the school store, for positive behaviors- Testing Coordinator: Worked a testing coordinator, planning and coordinating city and state tests for grades 3-8 multiple times throughout the year- Basketball Coach: Coached 6-8 grade boys basketball for two seasons

New York, Ny, Us

- Served as a member of a highly selective national corps committed to teaching at least 2 years in an under-resourced public school

Us

- Worked with Account Executives to generate marketing plans to promote company clients: Corona 2008 National Accounts, Black Velvet Whisky: 2007 & 2008 holiday, flow and rodeo programs and 99 Schnapps online promotional program and fulfillment- Researched and contacted companies to form partnerships most notably between Golf Magazine and Black Velvet Whisky

Promoted the St. Louis Rams through guerrilla marketing at major St. Louis events such as Cardinals games, Shakespere in the Park and the Zoo.

Master Of Business Administration (Mba), Business Leadership

Bs, Business Marketing

Ms, Elementary Education