Katie Becton Email & Phone Number

Clermont, Florida, United States

- Assist employees with any technical issues to try and troubleshoot- Communicate with vendors to ensure projects are progressing or completed, ensuring invoices are in to be paid in a timely manner- Ensure all staff members have the resources and support to take care of guests. Ensure that the guests are fully taken care of in the process. - Bring in new.

Remote

- Design social media strategies to achieve marketing targets. - Manage, create and publish original, high quality content on social platforms such as Instagram, Facebook, etc. - Administer all company social media accounts to ensure up-to-date content.

Greater Nashville Area, TN

- Worked with other team members to create training materials such as handbooks, workbooks, worksheets, PowerPoint presentations, and e-learning courses with Adobe Captivate for new and current employees, including leadership. - Worked with the Marketing department to ensure all printed materials are correct, on brand and available on time.

Greater Nashville Area, TN

- Evaluated agent phone calls to ensure accuracy based on company policies. - Analyzed emails and chats to ensure they were appropriately handled, that customer PPI was handled correctly, as well as to check grammar. - Analyzed and identified trends and improvement opportunities for the department.

Greater Nashville Area, TN

- Conducted instructor-lead training sessions for new employees. This included system navigation, customer service, handling customer information appropriately, etc. - Assisted in creating training content for the department. - Worked to ensure employees reached their optimum potential.

Greater Nashville Area, TN

- Provided support for stores, in-store guests and online customers. - Resolved all customer related issues via phone, chat and email. - Addressed questions related to store policy, order status, and merchandise features and use. - Placed orders for customers while still maintaining integrity when handing their personal and credit card information.