Katie Eddy Email and Phone Number

As Director of Learning and Development at the Center for REALTOR® Development, my mission is to forge pathways for professional growth and innovation in the real estate industry. Our team excels in creating cutting-edge learning solutions that empower real estate professionals with the knowledge and skills for success.We have transformed the landscape of industry education through strategic programming and collaborative leadership. My expertise in strategic management, content curation and delivery, in addition to a laser focus on innovation, has enabled us to deliver dynamic educational programs rooted in modern learning trends that drive professional excellence.

An expansion of my previous role as Course Development Manager, I managed new learning and development projects for the Center for REALTOR® Development. These projects included curriculums designed for in-classroom, hybrid, and online experiences. In addition to managing the content development of a portfolio of 30+ courses, I also identified, consulted on, and managed new and existing learning and development opportunities across the organization. This learning and development work pointed directly towards the Center for REALTOR® Development's goal of providing world-class learning experiences to the National Association of REALTORS® 1.5M members.

I managed classroom course development for the Center for Specialized REALTOR® Education. This role entailed the creation and revision of coursework to enhance the knowledge and professionalism for our members. Center for Specialized REALTOR® Education is devoted to lifelong learning, career advancement, and specialized credentials for real estate professionals. Its educational offerings provide REALTORS® with the expertise to build their businesses, better serve clients, and differentiate themselves in a competitive marketplace. We primarily offer coursework that leads to official NAR designations and certifications from across NAR and its affiliated Institutes, Societies, and Councils.

The National Association of REALTORS® (NAR) is the largest trade association in the nation. As a Professional Development Coordinator at NAR, I coordinated the At Home with Diversity Certification program, which prepares NAR members to work effectively with – and within – today’s increasingly diverse pool of homebuyers. I also supported Global Business Councils and other educational offerings within the Commercial and Global Services area of the Association.My role entailed: -Managing in-classroom and on-line courses; managing, prioritizing and responding to inquiries from members, instructors and course sponsors; assisting with instructor applications and instructor re-certification; coordinating website updates and social media postings; and administering payments and delivering monthly reporting-Conducting outreach to find new potential course sponsors; supporting existing sponsors with marketing tips, webinars, talking points, conference calls, etc.; identifying new marketing and communication strategies; and creating action plans for marketing, communication and support-Assisting with meeting preparation and providing on-site support for networking events, meetings/courses/instructor re-certification

At College of DuPage, I had the opportunity to engage in instructional development, research to improve student learning, and remain current in my academic field of specialty. In addition to developing and revising courses and instructional materials, I advised, mentored, and coached my students. I taught History of the West To 1600, History of the West Since 1600, and Twentieth Century Global History.

McGraw-Hill Education is the world's leading learning science company, empowering students and educators with tools and insights to enable highly personalized learning experiences from early childhood through professional learning. MHE combines proven, research-based content with the best emerging digital technologies to guide assessment, teaching, and learning to achieve the best possible outcomes for students, instructors, and institutions.The Product Developer plays a critical role in developing the next generation of content, learning tools, and pedagogy. What I did:-Conceived and executed breakthrough ideas that will impact how courses are taught and how students learn with the goal of delivering market-tested, high-quality content in digital and print formats. Products included those intended for Higher Education courses in Management, Marketing, and Introduction to Business. -Developed the vision for each product through market research and market development. -Promoted effective development and management of multiple projects to ensure that they publish on time, within budget, and with the scope established. -Acted as product champion, liaising with product management, authors, subject matter experts, vendors, digital developers, and production, from establishing product concept to market readiness-Managed the review process strategically to meet product objectives: write targeted product-specific review questionnaires and administer online surveys to ensure products are developed and launched in accordance with pedagogical demands of the market-Maintained relationships with various parties throughout the development process, including reviewers, SMEs, authors, vendors, technology specialists from across the company, and contracted consultants-Contributed to digital optimization efforts by embracing new technologies and establishing efficient processes for working with them

As a member of the Management and Marketing Higher Education Editorial Team, I assisted the editorial team, authors, and vendors in developing products and maintaining production schedules. I am proud of the company's legacy as the adaptive education technology and learning science leader. The mission of our department and company is to create highly personalized learning experience for management and marketing higher education courses - a mission I am excited to be a part of every day.What I did: -Managed assigned titles and monitored budgets in coordination with Brand Managers. Determined selection of review panels and made contact with reviewers to secure commitment, commissioned reviews, created questionnaires. Analyzed and evaluated reviews and developed synopses.-Managed contracts, transmittals, and aided in supplement development. Ensured that manuscripts were ready for production, and obtained permissions when necessary. -Worked with the editorial team and authors to develop and maintain author submissions and production schedule. Ensured that all paperwork, proposals, contracts, check requests and invoices are executed and tracked. -Worked with the editorial team to guide authors through the formatting and submission process at project start up and assist in delivering companion digital content.- Maintained paperwork related to digital products and ensure timely payment of authors, technical editors, and software vendors. -Helped Editorial team and Production team manage digital content development and production. -Help to plan and coordinate meetings and author travel. -Processed payments and author set-up documentation to ensure correct budgeting and track all payments throughout the process. -Provided support to Product Developers, Brand Managers, and Managing Director to ensure timely and efficient product team workflow; lead on four department processes initiatives.

As a content writer with Cengage Learning, I developed digital solutions for college level history students. The development of these Aplia programs served to connect the study of U.S. History with digital technology.

As Associate Manager, I coached our associates in order to provide legendary service, created opportunities for growth and redesign, drove sales, and demanded excellence daily. Provided legendary service to hundreds of guests daily. Coached employees to maximize performance and created customer loyalty.

Edited student submissions to the review, established and cultivate an identity and brand for the review, and structured the fourth issue of the publication.

Assisted the History Department's sixteen faculty members with any number of clerical, teaching, transcription, and non-classroom tasks which include grading, tutoring, preparation of classroom materials, and other assorted tasks. Tutored students enrolled in entry level history courses in the History Academic Achievement Center and facilitated a study skills workshop.

Planned, researched, and curated the 'Civil War at Home' exhibition as a part of a graduate course that facilitates local museum internships for course credit. The exhibit opened January 2012. Created an educational docent program, "The Civil War and its Music" with the purpose of bringing the history of the Western Illinois Civil War experience to nursing homes and local schools. Maintained a blog on research findings on the local Civil War experience.

Position held summers of 2010 and 2011. Executed administrative duties in the City of Rockford's Community Development Code Enforcement's seasonal Grass and Weeds Management Division. Managed daily workload of up to three inspectors, assigned contractors, and served as the official public contact for that division of the Community Development department.

Monitored and managed information regarding Northern Illinois University enrollments and textbook orders while performing assorted administrative duties assigned by the textbook department managers. Aided customer service via telecommunications, electronic correspondence, and assistance of Northern Illinois University faculty in ensuring accurate textbook assignments.