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Dynamic and dedicated professional with over nine years of experience in customer service and team leadership at Businessolver. I have a passion for fostering inclusive environments in corporate settings as well as the arts through my work with Theatre Midwest. Currently serving as a Member Services Supervisor II, I thrive and excel in leading teams to optimize performance, enhance customer satisfaction, and drive process improvements while staying curious and helping others see their potential for growth personally and professionally. Check out how our contact center delivers empathy in the moments that matter the most here: https://www.businessolver.com/benefits-pulse/compassionate-competence/ 💙🧡
Businessolver
View- Website:
- businessolver.com
- Employees:
- 1498
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Client Services LeadBusinessolverDes Moines, Ia, Us
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Member Services Supervisor IiBusinessolver May 2024 - Present
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Member Services SupervisorBusinessolver Apr 2021 - May 2024In my role as Supervisor, I lead and develop front line advocates, managing multiple customer outreach channels, including chat, email, and outbound calls. My key responsibilities include:*Team Leadership: Mentor and guide team members to achieve high performance and engagement. I prioritize recognition of individual contributions to foster a positive team culture.*Performance Management: Oversee team metrics and KPIs, providing actionable feedback to enhance service quality. Conduct regular performance evaluations to identify growth opportunities and facilitate ongoing training.*Cross-Functional Collaboration: Work closely with various departments to support communication and effective processes across all customer service channels. Drive initiatives that enhance the customer experience and operational efficiency. I'm most proud of the work we have done with outbound call automation and appointment scheduling for domain specific needs such as Intent to Retiree process and Condolence Support. By leveraging my leadership skills and commitment to customer service excellence, I strive to create an environment that empowers front line advocates and drives outstanding results.
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Interim Member Services SupervisorBusinessolver Jun 2020 - Apr 2021I have been given the opportunity through a stretch assignment to lead a team of inbound front line phone advocates as well as our processing team focusing on appeals, qualified medical court support orders, and access to care requests for members not showing active with insurance carriers. I will be focused on our standard KPIs by leading and developing the team’s overall performance and looking for areas of process improvements.
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Lead AdvocateBusinessolver Aug 2018 - Jun 2020This was the first Team Lead role in our department! I was so excited to start my leadership journey and make an impact. In my role as a Team Lead in the Service Center, I supported a team of 20+ front line advocates with a Supervisor. My key responsibilities included:*Daily Floor Support: Provided hands-on assistance to advocates, ensuring efficient operations and addressing real-time challenges to maintain service quality.*Training and Development: Facilitated onsite training sessions for new hires and existing members, fostering a culture of continuous learning and professional growth.*Feedback and Recognition: Delivered constructive feedback to advocates to promote development and performance improvement, while also creatively recognizing individual and team achievements to boost morale
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Administrative Support AnalystBusinessolver Jun 2015 - Jul 2018West Des Moines, Ia*Provided comprehensive and prompt support to HR administrators by addressing inquiries related to benefits and the Benefitsolver platform through phone, email, and live chat. *Proactively acquired in-depth knowledge of each client's unique needs, allowing me to tailor support and resolve issues efficiently across various administrative levels.*Relationship Building: Fostered strong relationships with HR administrators by providing exceptional service and ensuring a positive user experience.
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Participant Services RepresentativeBusinessolver Apr 2015 - Jun 2015West Des Moines, Ia
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Production ManagerTheatre Midwest Feb 2020 - PresentAs the Production Manager for Theatre Midwest, a non-profit organization dedicated to advancing professional theatre and amplifying the voices of women and underrepresented groups, I played a pivotal role in ensuring the successful execution of productions. My key contributions included:*Organizational Leadership: Coordinated all aspects of production management, from scheduling rehearsals to overseeing logistics, ensuring seamless collaboration among cast, crew, and creative teams.*Facilitation of Inclusive Environments: Fostered a welcoming and inclusive atmosphere that encouraged diverse perspectives and creative expression, aligning with our mission of radical hospitality in the Heartland.With a commitment to excellence and a passion for inclusive storytelling, I am excited to see Theatre Midwest into its fifth season, further enriching the cultural landscape of the Midwest. 🌾
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Student Call RepresentativeSimpson College Feb 2013 - Apr 2014Indianola, Ia•Made outgoing calls to current alumni and friends of Simpson College and informed recipients of current Simpson news and community events. As well as educating the Simpson Fund and encouraging donations.•Worked closely with a team of peers and supervisors to raise money for student scholarships, grants, and other needs.
Katie Buchholz Skills
Katie Buchholz Education Details
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Multimedia Journalism
Frequently Asked Questions about Katie Buchholz
What company does Katie Buchholz work for?
Katie Buchholz works for Businessolver
What is Katie Buchholz's role at the current company?
Katie Buchholz's current role is Client Services Lead.
What is Katie Buchholz's email address?
Katie Buchholz's email address is ka****@****son.edu
What is Katie Buchholz's direct phone number?
Katie Buchholz's direct phone number is +151541*****
What schools did Katie Buchholz attend?
Katie Buchholz attended Simpson College, Clarke Community High School.
What are some of Katie Buchholz's interests?
Katie Buchholz has interest in Human Rights, Animal Welfare, Education, Arts And Culture.
What skills is Katie Buchholz known for?
Katie Buchholz has skills like Journalism, Customer Service, Social Media, Communication, Social Networking, Video Editing, Management, Public Speaking, News Writing, Editing, Video Production, Benefits Administration.
Who are Katie Buchholz's colleagues?
Katie Buchholz's colleagues are Clara Lezan, Owen Byrne, Emma S, Lauren Guidry, Becky Robinson, Maureen Tackett, Cory Drouin.
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Katie Buchholz
Springfield, Mo -
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