Katie Cole Email & Phone Number

Los Angeles, California, United States

Retained by client The Command Zone to lead and oversee the buildout of new 13k sq ft headquarters in Burbank.• Led ~$1.5m buildout and relocation to new 13k sqft headquarters including contract negotiation, design, and GC oversight. • Managed in-house special projects, and physical operations, including forecasting and oversight of repairs and renovations. • Key advisor regarding business operations, staffing, physical space, events, policies, budget, and growth initiatives.

Los Angeles, California, United States

Recruited to oversee strategic and tactical operations for 12 domestic and 2 international offices as a direct report to COO for a global strategy, insights, design, and technology partner to companies striving for true customer centricity and ongoing relevance.• Manage a diverse team of ~10 to ensure smooth and efficient operations and a cohesive culture in the management of 250k s.f. of office space in Los Angeles, New York, Chicago, Austin, San Francisco, Atlanta, London, and Amsterdam.• Serve as key leader of COVID-19 Task Force transitioning ~1,500 staff to remote and then to a new hybrid working model including vaccine verification process, selection, and implementation of desk-booking software, and COVID protocols.• Lead Business Services team on space expansion, downsize and adjustment, including but not limited to budgeting, lease negotiation, vendor management, construction management, and usage; effectively manage budgets. • Travel extensively to domestic locations to assess property needs, meet with local team, and lead space downsizing with local real estate brokers; analyze needs and rightsize space requirements through subleasing and co-working space.

Santa Monica, California, United States

Led operations of a 300,000 s.f. HQ building including Library refresh and Future of Work/Hoteling, and Bay Area satellite office for a nonprofit institution that helps improve policy and decision making through research and analysis. *Security Clearance obtained*• Oversaw development of a team of 11 professionals consisting of Mail Services, Call Center, and Services Team (moves) including accolades, corrective action, continuous improvement, and mentorship.• Partnered with Security, IS, Conference Services and other departments to ensure efficient communication and workflow. • Coordinated daily with Senior Manager in Pittsburgh, and counterparts in Pittsburgh and Washington to ensure cross-site standardization, work-flow, and staff direction, including special projects.• Managed vendor procurement through extensive RFP, Requisition, and NCJ process; oversaw Accounting and Purchasing partnership (Custodial, BCP, Supplies); managed all duties in alignment with budget and cost control initiatives.

West Hollywood, California, United States

Recruited into a newly-created role to manage all facilities, and oversee external and internal IT functions for a media and entertainment company with divisions specializing in digital, television, and podcast production.• Managed physical operations of spaces for 200+ employees including a support team of five; ensured optimal functionality and efficiency inclusive of physical facilities, emergency preparedness, event coordination & catering, wellness and community/social outreach, reception/mailroom, supplies & equipment management, space planning (on/off-boarding, reorgs, and moves), security, janitorial, and parking in conjunction with building management.• Achieved cost savings of $50,000+ annually generated through IT restructure, software upgrades, and careful scrutiny of vendors and operations-related accounts through business expansions.• Led ~$9m space planning, build-out, and move from five Santa Monica office locations to one 36K sq. ft. floor in West Hollywood’s Pacific Design Center with head of H.R.; managed relationships with general contractor, architects, and vendors.

Beverly Hills, California, United States

Recruited to direct facilities management duties for the ~15k s.f. office and update policies and procedures for a company which develops, finances, produces, markets, and distributes commercial and documentary feature films.• Sourced, hired, onboarded, trained, and led an Office Manager, Central Services Manager, Receptionist, and two Runners; set-up workstations, issued keycards, managed mobile usage, and reviewed general office procedures.• Served as daily point-of-contact for 70+ onsite and 10+ international personnel, as well as vendors for IT, telecom, maintenance, building management, and security; reviewed and approved all operations related invoices.• Managed office/suite moves, internal buildouts, and subleasing of suites in alignment with project budgets and timelines.• Designed, established, updated, and implemented office policies, standards, and procedures, including but not limited to mobile phone usage, IT/Telecom needs and protocol, reception, runner, and support staff utilization.• Served as a liaison between senior management and administrative staff on changes, concerns, suggestions, and ideas.