Katie Corder, Ms Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

• Develop and execute comprehensive social media strategies to increase brand awareness, engagement, and follower growth.
• Effectively resolve customer inquiries, concerns, and complaints to ensure customer statisfaction.
• Collaborate closely with clients to design and produce customs for special occasions.
• Liaise with factories and manufacturing partners to discuss design specifications, materials, and production processes.
• Monitor production timelines, quality control, and cost-effectiveness to meet project goals and deadlines.
• Manage and maintain social media accounts on platforms such as Instagram, Threads, Facebook, Tiktok.

Nashville, Tennessee, United States

• Audited Inbound and outbound phone calls and/or correspondence, observe performance, technique, and application of guidelines and procedures of the team.
• Collaborated and communicated with Client Engagement and Operations, Implementation, and other internal stakeholders.
• Conducted 1:1's. promotes a collaborative, positive work environment while keep team motivated.
• Created, managed, and continued to refine role specific training for new hire orientation and for system improvements
• Interviewed and hired support center staff, ensuring each team is staffed appropriately and plans appropriately due to growth and shifters in staff.
• Scheduled team members to ensure appropriate coverage during business hours.

Nashville, Tennessee, United States

• Managed telephonic environment responding to payer and provider inquiries, concerns, complaints.
• Monitored and track service issues and inquiries and assists with the identification of educational opportunities/programs to improve overall services to provider network.
• Provided feedback for Product Team that results in reduction of calls/tickets due to mobile application and platform enhancements.
• Collaborated and communicated with Client Engagement and Operations, Implementation, Director of Learning and Development, team members, and other internal stakeholders.

Nashville, Tennessee, United States

• Lead a team by acting as a mentor, and coach, encourages other to meet and exceed goals. Provide daily directions and communication to employees to ensure calls, emails, and tickets are answered in a timely.
• Successfully led, mentored, and coached a team through the implementation process of new states.
• Ensured standard performance across team was met by conducting specialized one-on-one training sessions to improve the team’s overall performance and technique.
• Enhanced effectiveness of training through quality recommendations regarding necessary improvements extracted from detailed analysis of organization needs.
• Utilized industry knowledge and reviewed professional development and training materials being released by the corporation and provided feedback around content creation and execution.

Nashville, Tennessee, United States

• Develop training curriculums, computer manuals, and visual aids to attain corporate objectives. Provide live and on-demand trainings on individual, as well as group level, regarding technical areas to providers..
• Ensured standard performance across team was met by conducting specialized one-on-one training sessions to improve the team’s overall performance and technique.
• Enhanced effectiveness of training through quality recommendations regarding necessary improvements extracted from detailed analysis of organization needs.
• Utilized industry knowledge and reviewed professional development and training materials being released by the corporation and provided feedback around content creation and execution.

In this role, I formulated training material and conducted training sessions to empower staff. Actively engaged in new strategies development in line with MSU Travel Policy and State of Mississippi guidelines. I drafted different kind of reports and managed travel card transactions for Concur and Banner.♦ Enhanced effectiveness of training through quality.

In this role, I managed purchase orders in accordance with MSU purchasing policies and procedures and improved company's fuel and maintenance spending and expenses along with monthly pro-card vouchers. I was monitoring departmental inventory, vehicles, and golf carts, along with maintaining organizational travel in Concur while complying with MSU Travel.

-Assisted management as needed. -Filed transmittal files daily. -Handled confidential donor documentation daily.-Scanned confidential donor information into Xtender.-Stuffed and mailed receipts to donors daily.

Tupelo, MS

• Empowered women through various fashion designers' designs and provided the confidence to make women of all shapes, sizes, age, or race feel beautiful and worthy on their special day.
• Knowledgeable with bridal and formalwear fashion, especially with Johnathan Kayne, Maggie Sottero, Jasmine Couture, Allure Bridal, Jovani, Sherri Hill, and Bill Levkoff.
• Created appealing and eye-catching visual displays that lead customers through the store.
• Built and strengthened relationships with customers by understanding different nationalities, personalities, and culture beliefs, and always putting the customer at ease.
• Ensured merchandise was fully restocked and store was organized neatly to maintain a clean environment.
• Produced window displays and signs at the entrance of the store.

Master Of Science - Ms, Workforce Educational Leadership, 4.0/4.0

Bachelor Of Business Administration - Bba, Marketing, 3.89/4.0

Activities and Societies: Delta Delta Delta Sorority, Phi Kappa Phi Honor Society, American Marketing Association, Beta Gamma Sigma Honor.

Education record

Activities and Societies: Phi Theta Kappa, Diamond Girl, MDCC Cheerleader, MDCC Softball Team, Annual Staff

High School Diploma, Salutatorian

Activities and Societies: High School Beta Club, Student Council, Class Secretary, Annual Staff, Softball Team, videographer for football.