• Develop and execute comprehensive social media strategies to increase brand awareness, engagement, and follower growth.• Effectively resolve customer inquiries, concerns, and complaints to ensure customer statisfaction.• Collaborate closely with clients to design and produce customs for special occasions.• Liaise with factories and manufacturing partners to discuss design specifications, materials, and production processes.• Monitor production timelines, quality control, and cost-effectiveness to meet project goals and deadlines.• Manage and maintain social media accounts on platforms such as Instagram, Threads, Facebook, Tiktok.• Successfully initiated and completed the verification process for high-priority social media accounts, establishing authenticity and credibility.

• Audited Inbound and outbound phone calls and/or correspondence, observe performance, technique, and application of guidelines and procedures of the team.• Collaborated and communicated with Client Engagement and Operations, Implementation, and other internal stakeholders.• Conducted 1:1's. promotes a collaborative, positive work environment while keep team motivated.• Created, managed, and continued to refine role specific training for new hire orientation and for system improvements• Interviewed and hired support center staff, ensuring each team is staffed appropriately and plans appropriately due to growth and shifters in staff.• Scheduled team members to ensure appropriate coverage during business hours.• Provided coaching, counseling, direction, and resolution to team members

• Managed telephonic environment responding to payer and provider inquiries, concerns, complaints.• Monitored and track service issues and inquiries and assists with the identification of educational opportunities/programs to improve overall services to provider network.• Provided feedback for Product Team that results in reduction of calls/tickets due to mobile application and platform enhancements.• Collaborated and communicated with Client Engagement and Operations, Implementation, Director of Learning and Development, team members, and other internal stakeholders.

Lead a team by acting as a mentor, and coach, encourages other to meet and exceed goals. Provide daily directions and communication to employees to ensure calls, emails, and tickets are answered in a timely, efficiently, and in a knowledgeable manner. Develop training curriculums, computer manuals, and visual aids to attain corporate objectives. Provide live and on-demand trainings on individual, as well as group level, regarding technical areas to providers. Audit correspondence, observe performance, technique, and application of guidelines and procedures of the team. Selected Contributions:• Successfully led, mentored, and coached a team through the implementation process of new states.• Ensured standard performance across team was met by conducting specialized one-on-one training sessions to improve the team’s overall performance and technique.• Enhanced effectiveness of training through quality recommendations regarding necessary improvements extracted from detailed analysis of organization needs.• Utilized industry knowledge and reviewed professional development and training materials being released by the corporation and provided feedback around content creation and execution.

Develop training curriculums, computer manuals, and visual aids to attain corporate objectives. Provide live and on-demand trainings on individual, as well as group level, regarding technical areas to providers. Selected Contributions:• Ensured standard performance across team was met by conducting specialized one-on-one training sessions to improve the team’s overall performance and technique.• Enhanced effectiveness of training through quality recommendations regarding necessary improvements extracted from detailed analysis of organization needs.• Utilized industry knowledge and reviewed professional development and training materials being released by the corporation and provided feedback around content creation and execution.

In this role, I formulated training material and conducted training sessions to empower staff. Actively engaged in new strategies development in line with MSU Travel Policy and State of Mississippi guidelines. I drafted different kind of reports and managed travel card transactions for Concur and Banner.♦ Enhanced effectiveness of training through quality recommendations regarding necessary improvements extracted from detailed analysis of organization needs.♦ Utilized industry knowledge and determined instructional methods along with individual training, group instruction, and workshops to improve staff skills.♦ Received feedback that other institutions base training and rollout on online videos.♦ Advertised new job positions in PageUp to hire qualified candidates and processed new hire paperwork.♦ Successfully implemented Concur in University to facilitate over 4K active users.

In this role, I managed purchase orders in accordance with MSU purchasing policies and procedures and improved company's fuel and maintenance spending and expenses along with monthly pro-card vouchers. I was monitoring departmental inventory, vehicles, and golf carts, along with maintaining organizational travel in Concur while complying with MSU Travel policy and state law.♦ Delivered quality support in pre-bidding and bidding process of renovation project over $68M for baseball stadium (Polk-Dement Stadium, Dudy Noble Field).♦ Supported procurement card audits to track internal issues and devise solutions, while acquiring new procurement cards with raised card limit to make larger purchases.♦ Created biweekly / monthly payroll and leave reports to improve employee attendance, provide transparency, and maintain discipline.♦ Handled monthly pro-card vouchers, ensuring sufficient funds for department to cover monthly purchasing for reimbursement of ghost account (Procard).♦ Processed and managed over $3M of University contracts.♦ Slashed number of companies/EIN mismatches over 70% by handling company vendors for university.

-Assisted management as needed. -Filed transmittal files daily. -Handled confidential donor documentation daily.-Scanned confidential donor information into Xtender.-Stuffed and mailed receipts to donors daily.

• Empowered women through various fashion designers' designs and provided the confidence to make women of all shapes, sizes, age, or race feel beautiful and worthy on their special day.• Knowledgeable with bridal and formalwear fashion, especially with Johnathan Kayne, Maggie Sottero, Jasmine Couture, Allure Bridal, Jovani, Sherri Hill, and Bill Levkoff.• Created appealing and eye-catching visual displays that lead customers through the store.• Built and strengthened relationships with customers by understanding different nationalities, personalities, and culture beliefs, and always putting the customer at ease.• Ensured merchandise was fully restocked and store was organized neatly to maintain a clean environment. • Produced window displays and signs at the entrance of the store.• Conducted trunk shows and fashion shows for both bridal and prom.• Directed social media presence through Twitter, Instagram, and Facebook while maintaining the store's website. • Used active listening skills as well as knowledge of merchandise to select dress options for brides and provide feedback to encourage them to purchase.• Trained and mentored other staff members on brands, fabrics, cuts, sizing, measurements, etc.