Katie Cussen Email & Phone Number

Burlington, ON, CA

• Managed all internal communications (newsletters, important announcements, memos etc.)
• Develops and implements various communication strategies and social media content creation.
• Wrote content for company blog, social content, notices and newsletters.
• Created visual content that supports all communication initiatives, including creative assets for social media, email communications, promotional materials.
• Managed all RE/MAX INTEGRA social channels, including Instagram, Facebook, Wordpress Blog.
• Worked closely with key internal stakeholders to develop content and strategies that align with the company’s brand identity.

• Manages all internal communications (newsletters, important announcements, memos etc.)
• Develops and implements various communication strategies and social media content creation.
• Writes content for company blog, social content, notices and newsletters.
• Creates visual content that supports all communication initiatives, including creative assets for social media, email communications, promotional materials.
• Manages all RE/MAX INTEGRA social channels, including Instagram, Facebook, Wordpress Blog.
• Works closely with key internal stakeholders to develop content and strategies that align with the company’s brand identity.

• Coordinated and executed effective marketing and communication strategies for the Baeumler brand that aligned with the brands identity.
• Managed all marketing and communication campaigns including print material, website, social media
• Managed all social channels (Twitter, Facebook, Instagram etc.)
• Created all written & visual content, including blogs, social content, print articles.
• Photographer & videographer
• Outreached and coordinated with B2B partnerships/sponsorships that aligned with Baeumler brand values

• Completed general office duties, including answering incoming calls with a sense of urgency, responding to inquiries through social media platforms (Twitter, Facebook, Instagram)
• Responsible for the arrangement of travel and events for management team
• Assisted customer service team when required
• Assisted administratively with all corporate meetings and events
• Attended weekly production meetings; responsible for the taking of minutes capturing deadlines, persons accountable etc. and distribute following the meeting to ensure deliverables are met
• Maintained files and records, including customer records

Burlington, Ontario

• Managing incoming calls and customer service inquiries
• Identifying and assessing customers' needs to achieve satisfaction
• Assisted with online troubleshooting
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Maintained professional, team relationship with co-workers and customers.
• Met personal/customer service team sales target and call handling quotes

Milton, Ontario

• Developed and maintained strong professional relationships with clients
• Facilitated open lines of communication via e-mail, phone or face to face to ensure continuous sales growth and excellent customer service
• Offered recommendations and contracts that are designed to meet each client’s objectives
• Assisted in resolving issues, problems or concerns with our clients or technological issues.
• Responsible for processing of all incoming Purchase Orders
• Provided daily inside sales support to the outside sales force including maintenance of our CRM customer data base, calendar management, booking appointments with customers and prospects etc..

St. Catharines

• Embodied the Brock University Student Union brand personality – speaking as the voice of the students through online content that reflected student values
• Responsible for managing and engaging with the online Brock community to builds brand awareness and loyalty
• Worked alongside the marketing team to generate new ideas for social content to drive engagement
• Engage with fans and followers to build relationships with the community and encourage interaction
• Report weekly on social media engagements
• Monitor the success of the community and of social media in terms of the overall marketing strategy