Katie Darkins Email & Phone Number

Manchester, Gb

Manchester, England, United Kingdom

As a member of the online team I provide support to our clients; assisting with queries and offering support for the online booking tools via telephone, email and online chat. Through call recording feedback I can see I have a very high customer satisfaction rate of 97%.My additional responsibilities include:- Process new booking made via the online tools, ensuring a keen attention to detail to ensure passenger details and invoicing information is correct.- Changing any… Show more As a member of the online team I provide support to our clients; assisting with queries and offering support for the online booking tools via telephone, email and online chat. Through call recording feedback I can see I have a very high customer satisfaction rate of 97%.My additional responsibilities include:- Process new booking made via the online tools, ensuring a keen attention to detail to ensure passenger details and invoicing information is correct.- Changing any booking as required by the client- Liaising with travel/hotel providers to address any concerns from our clients- Creating new customers within our system within SLA- Training new members of the team Show less

Nottingham, United Kingdom

Working at the Boots (WBA) head office in Nottingham I have been responsible for:- Scheduling PPM each month with internal and external contractors- Chasing reports/paperwork from Engineers/Sub-Contractors.- Reviewing paperwork to ensure it is compliant and see if any remedial works are required- Upload paperwork onto the CAFM system- Raising new jobs for remedial works found during the service visits.- Obtaining quotes from Suppliers/Sub-Contractors for remedial… Show more Working at the Boots (WBA) head office in Nottingham I have been responsible for:- Scheduling PPM each month with internal and external contractors- Chasing reports/paperwork from Engineers/Sub-Contractors.- Reviewing paperwork to ensure it is compliant and see if any remedial works are required- Upload paperwork onto the CAFM system- Raising new jobs for remedial works found during the service visits.- Obtaining quotes from Suppliers/Sub-Contractors for remedial works- Ensuring remedial work is completed and compliant with paperwork uploaded Show less

Placement 1: National cleaning administrative team - I was responsible for assisting field-based managers place orders for work materials, raising invoices for subcontractors and ensuring all new starters had compliant right to work documentation. Placement 2: Business development - as a member of business development team I sourced potential new business opportunities in the north of England by conducting online research using online databases such as Linkedin and following up with… Show more Placement 1: National cleaning administrative team - I was responsible for assisting field-based managers place orders for work materials, raising invoices for subcontractors and ensuring all new starters had compliant right to work documentation. Placement 2: Business development - as a member of business development team I sourced potential new business opportunities in the north of England by conducting online research using online databases such as Linkedin and following up with telephone research. Placement 3: Internal communications team - I assisted the internal communications team publicise and promote internal new and business updates to employees through a variety of channels including the company intranet, the company-wide newsletter and the webinar with our executive director. In addition I supported the running of key internal events including our employee annual awards and our company roadshows which are used to promote the company values to our employees.Placement 4: Boots (WBA) Head Office Nottingham - As a member of the change management team my responsibilities included identifying potential cost savings and working with the account managers to write up business proposals for the client. Assisted managers from across the account with various projects including updating the facilities management website, conducting HR meetings and reviewing the workplace standards audits and CAFM data to identify problem areas within each of the six site. Show less

Ramsgate Kent

OMCS FE and Continuous Improvement team worked to drive global standardisation and connect OMCS teams from 6 international locations, whilst measuring customer relationships in order to lead and manage continuous improvement. Responsibilities:• Manage Global Customer Set Up process and work collaboratively with other business functions to ensure customer data is created in a timely manner and maintained accurately. • Provide monthly analytical reports for the defined KPIs of the… Show more OMCS FE and Continuous Improvement team worked to drive global standardisation and connect OMCS teams from 6 international locations, whilst measuring customer relationships in order to lead and manage continuous improvement. Responsibilities:• Manage Global Customer Set Up process and work collaboratively with other business functions to ensure customer data is created in a timely manner and maintained accurately. • Provide monthly analytical reports for the defined KPIs of the Global Customer Set Up process to key stakeholders and senior leadership. • Lead and/or support OMCS FE continuous improvement projects.• Manage and maintain content of OMCS FE Cummins Connect (Cummins intranet) page• Gain internal ERP system (Oracle) knowledge regarding business processes and data attributes, and support data management on a daily basis. • Analyse Oracle data attributes to identify and resolve errors with customer orders and improve data integrity.• Support process improvement projects launched by the OMCS teams across Power Generation business. Primary focus:o Standardising & removing waste from order management processeso Increasing customer satisfaction• Gain Six Sigma knowledge and experience by participating in different projects • Embrace the Company values and mission; represent and promote Cummins Power Generation to the Customer, internally and externally Show less

Colchester, United Kingdom

During my time working for the Lexden crown, I assisted with the day to day running of the pub working many important shifts including Christmas day, Mother’s day and Father’s Day, working behind the bar and waitressing. I was responsible for opening and closing the pub (including cashing up) and the training of new staff members. In addition to this, I also took on a supervisory role at many catering events with the sister events company including weddings, christenings, and work… Show more During my time working for the Lexden crown, I assisted with the day to day running of the pub working many important shifts including Christmas day, Mother’s day and Father’s Day, working behind the bar and waitressing. I was responsible for opening and closing the pub (including cashing up) and the training of new staff members. In addition to this, I also took on a supervisory role at many catering events with the sister events company including weddings, christenings, and work functions. Show less

Colchester, United Kingdom

During my time at Jones as a sales assistant I was responsible for selling shoes, shoe care and handbags, meeting set sales targets, fitting children’s shoes and fulfilling mystery shopper criteria -I recieved a 100% mystery shopper.

International Business Studies, International Business, 1St Class Honours

Achieved a First Class Hons in International Business Studies, studying a range of subjects including data analytics, accounting.

International Business Studies

Activities and Societies: Social Touch Rugby Social Netball Completed on semester in Toowoomba Queensland from July 2013 - November 2013..