Collaborates closely with Afara’s founder and Director of Operations to (1) design, implement, and monitor the organization’s internal culture and engagement amongst its volunteers and (2) build an online community platform to empower people through resources, tools, and community dialog with the goal of increased cross-cultural understanding as a means to a meaningful and permanent change in the dismantling of systemic racism and oppression.• Organizational Strategic Planning & Analysis: Analyzes organizational culture and provides strategy recommendations for improvement and increased volunteer engagement.• Relationship Management: Builds and maintains strong relationships with organizational leadership to ensure strong volunteer performance and team culture amongst a virtual, fully remote staff. • Volunteer Engagement: Aids in the development of updated onboarding materials and training curricula to ensure volunteers experience a positive, responsive, and informative onboarding process. Collaborates with organizational leadership to develop continuing education and professional development opportunities for volunteers.• Community Engagement: Leads in the development of an online community platform that encompasses an internal LMS for the Afara community. The Afara Collective is an early-stage non-profit organization committed to a multicultural approach to anti-racism education. We seek to create transformational and experiential opportunities that facilitate individuals in their efforts to unpack and unlearn bias.

Facilitates discussion-based courses on both Moorpark and Oxnard Community College campuses which focus on further development of learners’ communication skills and a better understanding of basic communication principles. Works with 32-64 learners per semester through in-person, hybrid, and eLearning environments. • Implements instructional design and adult learning theory to build course content and supplemental learning materials. • Builds, manages, and maintains LMS system accessed by the learners each semester. • Uses learning objectives to measure, assess, and track learners’ performance and provide feedback. • Facilitates development in both written and oral communication skills, critical thinking, and argumentation.• Incorporates a hands-on approach to illustrate the relevance between learners’ personal experiences and the larger, abstract concepts from the course content.• Fosters a collaborative and equitable learning environment for participants of all learning abilities and socioeconomic backgrounds. • Mediates discussions with opposing viewpoints to ensure conversations remain thoughtful and productive.

Collaborated with Dole’s Sales teams and multiple brokerage houses to ensure that all monetary transactions to, from, and within customer accounts were valid and applied accurately. • Built a training program and created supplemental training materials to keep content knowledge for this position readily available and easily accessible. • Served as an SME regarding financial policies, procedures, and customer specific accounts for both the brokerage houses and newly hired/less experienced Regional Sales Managers. • Regular implementation of SWOT analyses to improve the dispute management process to reduce the outstanding short pay balance across 30 customers’ accounts by $1.5 million within a 3-year period.• Analyzed customer account data to pinpoint trends and lead cross-departmental teams to research and resolve outstanding short pays in a timely manner. • Monitored customer account data in order to proactively alert Credit Managers and Regional Sales Managers of any current or potential issues and advised on best strategies for conflict resolution.

Closely collaborated with the Accounts Receivable and Accounting departments to help facilitate and ensure the timely completion of the Finance Department’s daily needs. • Implemented needs analyses to identify shortcomings on the desk and develop more efficient processes to increase productivity and work flow.• Built two training programs and other supplemental training materials to improve accessibility of content knowledge. Training programs have since been used to train 4 temporary and 1 permanent employees. • Trained and mentored two other employees for the Finance Support Associate position.

Closely collaborated with the Basic Course Director to ensure the overall success of the department’s Basic Course. Managed communication with the program’s 1,200 – 1,500 learners (per semester); in addition to assisting in interviewing, training, and mentoring the program’s 30 Graduate Teaching Assistants. • Facilitated train the trainer workshops for the department’s Graduate Teaching Assistants.• Reorganized and oversaw the oral communication component of the department’s Test Out program. • Expanded course development materials for instructors and helped facilitate their implementation into the Basic Course program.• Aided with annual department needs assessments of the Basic Course program. • Observed Graduate Teaching Assistants in the classroom and provided feedback. • Trained Graduate Teaching Assistants to use classroom technologies.Honors & Awards:• Outstanding Graduate Colleague Award• Outstanding Service Award • Certificate of Achievement • 2015/2016 Mentor Award • Graduate Student Spotlight

Facilitated discussion-based classes which focused on further development of students' communication skills and facilitated a better understanding of basic communication principles. • Used learning objectives to measure, assess, and track learners’ performance and provide feedback. • Built, managed, and maintained LMS system accessed by the learners each semester. • Facilitated the development in both written and oral communication skills, critical thinking, and argumentation.• Fostered a collaborative and equitable learning environment for participants of all learning abilities and socioeconomic backgrounds. • Mediated discussions with opposing viewpoints to ensure conversations remain thoughtful and productive.

Coached students in events focusing on original research writing (i.e. informative and persuasive style speaking) and limited preparation (i.e. impromptu and extemporaneous style speaking).• Extensively coached students on the verbal and nonverbal elements of their delivery. • Assisted in the development of critical thinking and argumentation skills.• Guided the writing/construction process of students' speeches.• Academic and personal mentoring for students on the team.• Served as a judge at regular season, state, and national level speech tournaments.

Responsible for the health, safety, and overall well being for 30-60 campers and 3-6 other counselors (varied weekly depending on enrollment). • Oversaw and facilitated all activity rotations for one camp division.• Mediated disputes between counselors and implemented conflict management solutions.• Facilitated deescalation and behavioral re-direction with upset or misbehaving children.• Developed and maintained strong relationships and open communication with parents and/or legal guardians.• Taught problem solving and interpersonal communication skills.• Ensured safe environment for students to interact and play.• Responsible for ensuring children received daily medications from the camp nurse on time.

Member of a 20 person team which was responsible for the health, safety, and overall well being for the children attending the school.• Facilitated deescalation and behavioral re-direction with upset or misbehaving children.• Developed and maintained strong relationships and open communication with parents and/or legal guardians.• Taught problem solving and interpersonal communication skills.• Ensured safe environment for students to interact and play.

Coached students in events focusing on original research writing (i.e. informative and persuasive style speaking) and limited preparation (i.e. impromptu and extemporaneous style speaking).• Extensively coached students on the verbal and nonverbal elements of their delivery. • Assisted in the development of critical thinking and argumentation skills.• Guided the writing/construction process of students' speeches.• Closely collaborated with the team's other coaches to ensure effective coaching approaches were being used and the information given during the coaching sessions were appropriate for each student's skill level and experience• Academic and personal mentoring for students on the team.• Served as a judge at regular season, state, and national level speech tournaments.

Member of a 5 person team which was responsible for the health, safety, and overall well being of the campers assigned to our division. • Facilitated deescalation and behavioral re-direction with upset or misbehaving children.• Developed and maintained strong relationships and open communication with parents and/or legal guardians.• Taught problem solving and interpersonal communication skills.• Ensured safe environment for students to interact and play.