Hire, train, schedule, and supervise all members of front of house staffGrow the knowledge, skills, and abilities of all staff members to ensure best possible guest experienceResolve any grievance or conflict with guests and/or staff membersLead point of contact for private event coordination - from procurement, planning, & executionGenerating corporate partnerships with other local businesses on behalf of the restaurantDevelop strategies for restaurant operations through peak seasons and holidays

Creating effective marketing strategies for a brand new restaurant & bar in prime waterfront settingNavigating the service industry marketing landscape amid Covid-19 restrictionsPromoting sales specials via multiple platforms - social media, website, word of mouth, etc.

Adapted to a new working environment with high performance standards by developing positive working relationships with colleagues, managers, and owners and committing to successfully learning new procedures demonstrating my willingness and ability to acclimate to a new working environment and my desire to be a successful and valued team member. Created positive customer service relationships with hundreds of customers by listening to their needs and delivering the desired product to the right place at the right time in the right condition with an enthusiastic attitude showing my ability to understand customer needs and address those needs in the desired fashion. Managed dozens of customers simultaneously by addressing all wants and needs efficiently illustrating my ability to multitask, manage time, and work under pressure.

Resolved conflict and dissatisfaction with customers by acknowledging the complaint and identifying a solution demonstrating my ability to communicate with people outside the business, resolve conflict, and work directly with the public. Maintained positive relationships with management, co-workers, and customers by following procedure, being friendly and outgoing, and satisfying all needs and requests showing my ability to develop and sustain constructive and cooperative relationships with others.

Assisted countless customer by listening to their needs, satisfying those needs, and taking payment using the Jonas POS system highlighting my communication skills and technological capabilities.Monitored Inventory and placing orders with suppliers weekly demonstrating my resource management and documentation skills.Collaborated with catering by setting up venues, serving food, and interacting with attendees highlighting my ability to perform physical activity, my understanding of even coordinating, and my outgoing personality.

Created marketing materials frequently for events such as concerts, carnivals, or public service using Adobe Photoshop, Adobe Illustrator, and Adobe InDesign demonstrating my abilities with the specific software, my understanding of the elements of art and design, and my capacity to think creatively.Worked as a member of the event planning team by designing material for the team's events, organizing, planning, and prioritizing work, scheduling, work and activities, and developing a team atmosphere.