Katie Dustin, Pmp, Csm Email & Phone Number

Alameda, California, United States

Founded and chaired the Project Management Community (PMC), a 115-member employee research group where like-minded colleagues made connections, found support, received training and shared best practices about project management:*Planned and hosted monthly sessions open to all staff on project management-related topics such as scheduling, team management and conflict resolution.*Facilitated monthly networking lunches to promote a sense of inclusion in the project management community.*Managed group communications including a website, list-serve and knowledge base.

Alameda, California, United States

Managed strategic projects within the IT Department; accountable for project execution from beginning to end; provided direction, management and assistance to cross-functional teams; tracked project status, budgets, schedules and deliverables; assesses project issues and developed resolutions. Successful projects included:*Infrastructure build and move-in to four new buildings.*Replacement of 100+ laptops.*Migration of ~200 email mailboxes to the cloud.*Creation and management of intake and operations for single sign-on requests.*Coordination of enterprise-wide multi-day IT demo event.

Led the PPMO: managed the technology and procurement project portfolios; facilitated governance of project requests to support divisional strategy; supervised team of project managers; oversaw stakeholder communications; and managed individual projects according to PMI standards. Specific successes included:*Created in-flight and queued project portfolio dashboards accessible 24/7.*Managed numerous (from small to enterprise) projects to successful completion.*Guided over 200 project requests through the governance process.*Created an internship program for aspiring project managers.*Created a monthly community discussion forum for 57 project managers.*Created and completed annual strategic plans.

Berkeley, Ca

Created and facilitated an informal community where questions, experiences and challenges about project management were shared. Fifty-seven staff from all levels of project management experience (from none to tons) joined in the first month. Monthly discussion topics centered on project management terminology, templates, tools and continuing education.

Founded, managed and grew the Cal Assessment Network (CAN), a 900-member community of practice where like-minded colleagues made connections, found support, received training and shared best practices on the topic of assessment:*Planned and hosted 117 monthly campus-wide sessions with organizational leaders on topics that ranged from survey creation to data visualization.*Facilitated networking lunches to promote a sense of inclusion in the assessment community.*Managed group communications including a website, list-serve and knowledge base.

Berkeley, Ca

Oversaw business services strategy, planning and daily operations for the largest technology department at UC Berkeley. Supported the personnel, facilities, procurement and administrative needs of over 500 IT professionals and managed a staff of nine.

Berkeley, Ca

Oversaw the day-to-day logistics for a multi-million dollar, three year, 220+ member project. The Student Information Systems project replaced UC Berkeley's constellation of aging, disparate, and internally built and maintained student systems with a modern, nimble and effective vendor-supported system that integrated the work of admissions, enrollment, registration, financial aid, student accounts, and advising. *Supported executive leadership by researching complex, often confidential issues and offering recommendations. *Coordinated human resources including hiring, on-boarding and off-boarding.*Defined, documented, implemented and continuously improved essential processes in purchasing, security and event planning.*Managed physical space including office moves, supplies and equipment.*Established and promoted a productive and supportive workplace culture.*Did everything and anything it took to remove roadblocks from the team so they could do their best work.

Berkeley, Ca

Worked closely with senior leadership, end users and technical project teams to align and correctly resource large project and software application portfolios. Used knowledge of leadership, project management, business process analysis, strategic planning and organizational assessment skills to: *Supported multiple, concurrent project efforts with clear, concise functional documentation. *Interviewed functional and technical staff to assess the health, fit and risk of 31 applications.*Identified areas in existing operations for new opportunities to improve student services. *Performed necessary business process analyses, requirements gathering and validation activities. *Prepared alternative solutions analyses, conversion plans and multi-year technology resource plans. *Communicated objectives, assumptions, alternatives and solutions to both technical and non-technical audiences.

Berkeley, Ca

*Collected and analyzed data to support planning and policy decisions.*Developed, implemented and evaluated office-wide strategic plan.*Managed innovative software development project.*Assessed office operations and recommended improvements.Key Areas of Experience*Academic Policy*Assessment and Evaluation*Business Process Analysis*Project Management*Team Leadership

Berkeley, Ca

Oversaw the day-to-day operations of an advising center serving 700 students: *Supervised four professional and 72 student staff.*Streamlined administrative procedures.*Managed communications including list-serves and websites.*Interpreted and upheld academic policy.*Resolved complex student advising issues.

Berkeley, Ca

*Taught weekly discussion sections of Letters and Science 1, “Exploring the Liberal Arts” to 15 first-year students.*Developed curriculum with team of fellow section leaders and faculty instructor.*Created innovative techniques for discussing reading and lecture materials.*Graded assignments and resolved disputes.

Berkeley, Ca

Managed the daily operations of a residence hall academic center for 1,200 students. Personally provided: *Academic and career advising. *Study strategies courses for first-year students. *Coordination of faculty lectures and dinners. *Continual cycle of assessment and improvement.Supervised up to fifty paid and volunteer student staff each semester who provided: *On-site computing services. *Tutoring. *Peer advising. *Foreign language dinner conversations.

Ph.D. Program, Physical Anthropology

Activities and Societies: Completed three out of seven years of program including all coursework, foreign language requirements.

M.P.A. Course Work, Public Administration

A.B., Physical Anthropology

Pre-Med