Murror is your companion in your journey of understanding yourself.We are human-focused, genAI-powered aim at creating and inspiring young people to their self-discovery journey.

Achievements- Reduced 2X% loss ratio in 6 countries & decreased lead time investigation by XX% by launching a data-driven loss prevention system which automatically detects missing parcels and recommends accountability for lost parcels.- Achieved a XX% reduction in customer complaints (150 million MAU) on couriers regionally and elevated courier performance score XX% by successfully launching an end-to-end Courier Performance Management system.Responsibilities- Owned the logistics exception handling and workforce management product strategy & roadmap of a B2B2C eCommerce logistics platform that maximizes the efficiency of delivering products from sellers to buyers, Gross Merchandise Value $20.1B (2022).- Crafted data-driven KPIs, success metrics, and adoption plans through comprehensive market research, data analytics, and extensive collaboration with stakeholders across logistics operations, customer services, and workforce management.- Conducted Voice of Customer Interviews, and defined customer journeys to address user needs and pain points to drive impactful solutions, optimizing logistics operations and improving customer satisfaction.- Led cross-functional teams of 20+ software, data & UED engineers in product development and delivery.- Streamlined complex business & technology solutions into actionable engineering-facing user stories, prioritizing requirements for optimal project alignment and efficient development processes.

Achievements- Forged strategic partnership with BigCommerce and drove new customer acquisition by launching B2B e-commerce solutions.- Secured top ranking in distribution software by Finance Online, raised $10.7M in Series B funding with the successful release of 3 MVPs for BI dashboard & reporting, smart inventory management, and omnichannel ordering and fulfillment management.Responsibilities- Launched 4 B2B2C SaaS products, including an all-in-one business operation suite with a powerful multi-channel order & inventory management system for e-commerce businesses and 3 MVPs.- Managed the product roadmaps of all B2B2C SaaS products in Systum’s ecosystem by aligning key criteria from market trajectories, information gathered through Voice-of-Customer Interviews, company objectives, and effort constraints.- Led a cross-functional team of 30+ engineers, data & UI/UX designers in an Agile developmentenvironment, collaboratively delivering impactful features for SMBs in North American markets.- Established a customer support channel to assist customer-facing teams in addressing customer needs and identifying user pain points for product improvements- Collaborated closely with sales and marketing teams on Go-to-Market strategy for B2B2C SaaS Product; resulting in 200+ SQL leads generated.

"Enable the disabled" MultiGlass - a product supports but not limited to people with difficulties in hand functioning in using the computer, laptop, smartphone. - Top Semi-Finalist VietChallenge 2016 - Analyze the market needs, recommend the development direction and define business strategy

Researched on mining activities of social advocacy accounts using NLP, topic modeling, social network analysis, time series analysis, and text mining techniques.- Conference paper: “Mining Activities Of Social Advocacy Accounts: A Case Study on Autism” in KIIE 2017

- Promoted to form and lead a team of 5 BAs, designers & engineers to enhance & launch 3 mobile and web app products.- Conducted Voice of Customer Interviews with clients from the US, Canada, Japan, and France, translating their requirements and pain points into impactful product features.

- Secured contracts for the first two projects of Danang Branches and served as the youngest member of the QA training and research team.

As the diversity in products and services of CMC Software and the limitation of resources in Process & Quality Department, I was well-trained and self-practiced on job of process and quality field which includes brand new duties and original purpose to assure the process of organization and the quality of projects meet ISO and CMMi standards.Earned skills and knowledge:- In-depth knowledge of CMMi and ISO standards.- Skillful in domestic and international customer relationship management- Documents and templates standardization.- Project process management skills.- Quality-oriented working style.- Testing Web-based applications skills.- End-user support skills.- Self-improvement skills.