Katie Duyunova Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

• Provide technical support to clients, including troubleshooting and resolving issues related to ICT products, cybersecurity solutions, and system performance
• Assist in deploying and integrating ICT products and cybersecurity solutions for clients, ensuring smooth implementation and minimal disruption to their operations
• Build and maintain strong relationships with clients, providing ongoing support, addressing concerns, and guidance to maximize their cybersecurity investment

Sydney, New South Wales, Australia

• Maintain accurate and up-to-date financial records using MYOB, ensuring all transactions are properly documented and organized
• Process payroll efficiently, ensuring compliance with tax regulations and superannuation requirements, while keeping detailed records
• Reconcile bank and credit card statements regularly to ensure transaction accuracy and resolve any discrepancies promptly
• Prepare and lodge BAS and GST returns in strict compliance with ATO regulations, ensuring timely and accurate submissions
• Generate comprehensive financial statements and detailed reports for management review, providing insights and analysis as needed
• Manage accounts payable and receivable by ensuring timely payments and collections, and addressing any issues that arise with vendors or clients

Chelyabinsk, Russia

• Oversee user accounts, group policies, and security permissions within Active Directory to ensure precise user access and seamless authentication processes
• Perform accurate installation, configuration, and maintenance of IT systems, following best practices and user requirements to enhance operational efficiency and user productivity
• Spearhead the smooth transition to and management of Microsoft 365, including deployment, configuration, and oversight of Office applications and cloud services
• Implement systematic troubleshooting methodologies aligned with ITIL incident management practices to effectively diagnose and resolve technical issues at their root causes
• Enforce strict adherence to governance protocols and standards while leveraging Azure services to bolster security and scalability
• Efficiently utilize ticketing systems to monitor and prioritize technical issues, ensuring timely resolution and comprehensive documentation of solutions for future reference and process enhancement

Khabarovsk, Russia

• Uncover customers’ needs and provide meaningful solutions, ensuring high levels of customer satisfaction
• Develop business processes, KPI measurement methods, and market performance enhancements, consistently meeting all KPIs within tight deadlines
• Collaborate with senior stakeholders on the management of supply chain restructuring, increasing monthly turnover by 18%
• Facilitate systems understanding across departments and manage clients' financial cases, improving workflow transitions and tailoring financial plans
• Manage internal projects and coordinate services for corporate and individual customers, ensuring adherence to deadlines and quality standards
• Oversee the safety of bank valuables, ensuring compliance and protection, and maintaining full financial and legal responsibility

Khabarovsk, Russia

• Establish customer relationships by educating clients about the Bank's product value, driving revenue growth through solution education and product offerings
• Manage customer portfolios, address inquiries, and provide tailored financial solutions
• Coordinate account activities, optimize sales strategies, and research industry trends
• Develop and uphold SOPs, enhancing performance and implementing a new branch coaching program
• Promoted from Sales Assistant to Account Manager within six months, demonstrating rapid career progression

Khabarovsk, Russia

• Provide personalized assistance to clients, address inquiries, and promote banking products and services
• Assist the sales team with documentation, maintain customer records, and facilitate effective communication
• Support daily operations through administrative responsibilities, ensuring an efficient workflow in the banking environment

Diploma Of Education, Information Technology, Security Specialist

• Engaged in comprehensive coursework that includes penetration testing, digital forensics, and IoT security. Utilize cutting-edge.

Master'S Degree, Corporate Management, Manager