•Provide accurate payoff quotes to internal and external customers•Process payments, payoffs, advances, and adjustments to loans•Provide customer service to internal and external customers regarding loans•Complete any maintenance requests to any loan•Abide by Loan Operations policies and procedures

•Completed new account opening for new and existing customers•Preform a high volume of transactions for customers •Provided cross-selling products and services to customers to meet their financial needs•Abide by policies and procedures to protect customers from potential fraud•Resolved any problems that occurred for the customer

•Assist with the day-to-day operations within the Credit Union•Verified loan packets before sending them to Loan Department•Supervised team of 5 branch employees and made recommendations regarding performance evaluations•Trained and developed new team members in alignment with branch service standards and objectives•Coached and developed branch staff by offering constructive feedback and training opportunities

•Assisting members by making cash deposits, loan payments, cashing checks, making withdrawals, and recording/posting night drop and mail deposits.•Issuing cashier checks, money orders and travel cards to members.•Following Regulation D, CC, E and along with Bank Secrecy Act.•Answering account questions for members Balancing my Teller Drawer at the end of the day Filling account cards, split forms and pulling closed account cards.•Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.