Katie Swan Email & Phone Number

London, England, United Kingdom

In my current role at Leyton, I work primarily with our consulting function, managing multiple programs across both technical and financial positions. Due to my dedication to fairness and equality, I also adapted my role to include DEIB. General duties/projects include:- Working with stakeholders to understand and map out consultant learning needs.

Dublin, County Dublin, Ireland

In this role within the Trust and Safety team where I was responsible for delivering and supporting training for agents, SME’s, and Team Leaders. Daily duties included: - Working directly with clients to understand desired training deliverables - Developing new training materials on a wide range of policies, updates, and ad hoc topics - Scheduling and.

In this role, my main tasks were focused on delivering onboarding and targeted training for new and existing methodologies, processes, and policies centred around digital advertising and customer service. Daily duties included but were not limited to: - Scheduling and delivering content to new joiners and senior staff - Tracking agent performance through.

In this role I provided real-time technical support to global digital advertisers. After observing a lack of empathy in communication between agents and clients, I developed a training course based on Cyberpsychology which I delivered to over 100 agents as well as management and stakeholders. Those who took my course were seen to have improved customer.

County Dublin, Ireland

I worked with landlords and tenants to provide outstanding customer service, verify references and create legal documentation. Further responsibilities included training new staff, proofing listings, and organising office supplies. In this role I developed and implemented training materials for newly onboarded staff, ensuring the same quality service.

County Dublin, Ireland

During my time in Dynamic, I provided professional project management for global clients, coordinating the construction of high-end concessions. During my time at the company I implemented numerous processes which aided efficiency and time management for my colleagues

Manhattan, New York, United States

As an intern, I worked primarily on creating social media content for Facebook, Instagram and Twitter. Other duties included data management, client research, and Ad Hoc office work

Master Of Science - Ms, Cyberpsychology

MSc in Cyberpsychology

Bachelor Of Arts (B.A.), English With Film, 2:1

Activities and Societies: Editor for UCDTVWhile my main area of focus was English and Film Studies, I also studied many modules relating.

High School, 510 Points

Activities and Societies: I received the award for “Outstanding Contribution to the School” from the Principal, and was a member of the.