Drove Revenue, Comp and NOP* Analyzed store's performance indicators against goals and developed plans to improve underachieving areas.* Monitored at a high level several key components: Customer Service/Operations to ensure customer loyalty, Sales Departments to ensure Sales Proficiency, Staffing levels, Shrink, Product flow/replenishment, Merchandising and Pricing Accuracy.* Provided direction and development of management staff to ensure SOP execution and achievement of store financial and people goals.* Conducted regular store meetings and attended District/Territory meetings and participated in special projects/initiatives.* Worked closely with District/Territory staff on implementing new programs and initiatives and ensuring SOP execution.* Coached, trained and role played with employees to ensure proper solutions are being offered to customer's based on lifestyle discovery

Coached, trained and taught store on how to build a Lab culture including Business and Customer Acumen.* Launched new tests and initiatives and ensure the integrity of the tests aren't compromised to ensure variables are isolated.* Analyzed revenue, margin, NOP, customer and employee insights and present in The Three Legged Stool and EARR formats.* Analyzed and present data to determine if tests are to be fixed, closed or scaled and to determine any iterations to be made.* Helped maintain and teach foundational excellence and the importance of it in a Lab store.* Presented data to the store, district and corporate via Golden Triangles, business reviews and VPE walks.* Tested the new Store Operating Model of Customer Assistants, Sales Operators, and Personal Shopping Assistants. Provided valuable insight to corporate partners that was incorporated in the roll out* Tested Home Automation with Control 4. * Coordinated weekly Think Tank meetings to allow employees to contribute their ideas and find ways to better serve our customers. * Trained employees on Jill segment, how to find her unique needs, and provide solutions for our local Jill Customer* Ensured the foundational excellence of the store is always in place to provide an enabled lab environment.* Was the Innovation sponsor for the Atlanta Market Technology Council. This council consists of employees across 9 stores in T6. We test sub-optimized technologies in the stores. We are currently testing Slingbox in all 9 stores. The sponsors provide training and metorship for the employees on how to properly run innovations in a store. * Worked on team that created the Home Automation Engagement Model for our Control 4 test in Atlanta

Coached, trained and taught sales team how to identify segments through lifestyle discovery questions.* Motivated team to focus on selling strategies, execute company initiatives, and provide excellent customer service end to end.* Analyzed revenue, margin, NOP, customer frequency and retention trends.* Conducted daily, monthly, and yearly profit and loss analysis.* Collected customer and employee insight by utilizing the Psyche walk, observation and interview tools.* Oversaw and maintained proper merchandising standards on the sales floor. Key Accomplishments:1. Nominated for the SOP Assessment team.2. Won Territory Banner for November 2006.

Accompanied buyers during visits to and inspections of property, advised them on the suitability and value of the homes they visited.* Advised clients on market conditions, prices, mortgages, legal requirements and related matters. Acted as an intermediary in negotiations between buyers and sellers, generally representing one or the other.* Conferred with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements were met before closing dates.* Reviewed property listings, trade journals, relevant literature, attended conventions, seminars, and staff and association meetings in order to remain knowledgeable about real estate markets.

Managed all Sales Specialists performance while working with employees to achieve individual and budgeted sales goals.* Achieved sales and margin budgets by managing the growth and profitability of Commercial Business Accounts.* Ensured maximum productivity by monitoring sales as compared to payroll expense, controlling expenses, identifying sales opportunities, and setting the standard for providing exceptional service by interacting with customers.Key Accomplishment:1. Led team to exceed sales budgets for the fourth quarter in specialty sales by 20%.

Coached, trained, motivated, and led employees in selling lifestyle enhanced technology.* Managed store revenues and margins by inspiring a 60+ member sales team to exceed sales objectives.* Facilitated product and sales strategy trainings; recruited, hired, and trained employees.* Analyzed revenue and margin trends; conducted strategic merchandising and sales interaction training.* Conducted daily, monthly, and yearly profit and loss analysis.* Hired and trained employees.Key Accomplishments:1. Earned district Top Gun Award, 2003.2. Led team from 540th to 38th in sales.3. Won district banner for the months of April and May 2004.4. Nominated for and enrolled in Best Buy's prestigious Harvest Leadership Group.5. Successfully completed the company's Retail Management Series training.

Negotiated and closed all final contracts; prepared and followed annual budget.* Monitored company expenses, as well as legal and contractual requirements.* Supervised the development of sales trainees for growth in a commission-based environment.Key Accomplishment:1. Managed a sales team which rose in rank from 25th to 3rd in the company.