Katie Evitts Email & Phone Number

St Louis, Missouri, United States

Personal Property Appraiser I | Corporate Personal Property (7/19–6/21)Oversaw more than 1,600 business accounts generating $120 million+ in annual tax revenue. Audited corporate returns and contacted businesses and third-party tax preparers with questions and discrepancy issues. Researched businesses nationwide to identify owners and verify tax histories. Conducted regular onsite visits to survey tangible personal property.Used multiple NADAGuides to find values for vehicles produced in 2012, 2020 and 2021; used Excel spreadsheet to automate assessed value calculations for liable years 2020 and 2021.Caught and followed up 2-year, $40 million balancing error on corporate account.

Greater St. Louis Area

Educated taxpayers on reporting requirements. Researched personal property tax histories and provided documentation needed for vehicle licensing purposes. Also audited tax declarations in a high-volume, short-staffed environment where taxpayers were often short-tempered and/or emotional. Prepared and processed paperwork required to correct errors on taxpayer records.Made the document retrieval process easier and faster by taking initiative to purge .75 million hard copy documents and reorganizing remaining files—a massive project completed in 3 weeks.Improved customer relations by creating script explaining the personal property tax process to taxpayers clearly and succinctly, a practice subsequently embraced by peers.Played a key role in vast data entry project enabling migration from legacy personal property tax database to DevNet. Researched MO Department of Revenue database for missing VINs needed to properly document ~35,000 accounts.Beta tested new taxpayer portal and proofread content for clarity, grammar and spelling errors.Enabled voicemail tracking and follow-up during busy declaration season using simple Google form and sheets.Trained new hire in systems and procedures.Often asked to perform highly detailed assignments. Volunteered for housekeeping/organizational tasks to improve the work environment for everyone.

Greater St. Louis Area

Answered telephone inquiries related to CPA engagements in a high-stress, high-volume tax season environment. Scheduled, greeted and calmed clients as they waited for service providers. Obtained confidential client information. Managed multiple filing system(s). Invited to return for a third tax season.

Greater St. Louis Area

Provided administrative support, event planning and personal services for a diverse customer base, ranging from entertainment to healthcare. Managed membership lists for small nonprofits and business entities; designed and distributed meeting notices and newsletters. Organized business and home offices.Coordinated special events for 50-300 guests. Coordinated 7-city national concert tour for Latin entertainer; performed data management, social media management (Facebook, Twitter), staffing, logistics and vendor management.Edited newsletter content for history-related nonprofit and distributed monthly electronic issues to 200 history buffs.

Maryville, Il

Provided administrative support to 5 area managers during 14-event Relay for Life fundraising season. Executed special projects focusing on web content, inventory management, promotional materials and information management.Updated 2015 Gala website using Convio WYSIWYG web editor.Took initiative to learn Convio CRM software to provide more administrative support than required.

Greater St. Louis Area

Educated clients on event equipment to meet their needs and explained policies. Resolved escalated customer issues.Reduced equipment/linen replacement costs by taking initiative to improve tracking and identification of damaged and/or missing items and streamlining the return verification process.Reduced the learning curve for new hires by creating quick-reference materials for Sirius ordering platform.Earned customer accolades for creating ordering templates that reduced errors and facilitated timely invoicing.

At Home Representative

Ranked in the top 5% for customer service excellenceParticipated in Beta Testing new software platformsPerformed emergency help desk duties

Greater St. Louis Area