Katie Leverett Email & Phone Number

Gainesville, Georgia, Us

Drive regional growth and foster relationships with medical providers.

The P4 Foundation works directly with children and families primarily in Georgia impacted by childhood cancer to provide support, hope, and faith-filled encouragement.Your donations to the P4 Foundation go directly to the families of P4 Kids who’ve been diagnosed with childhood cancer. All donations make a difference and go toward:• Extensive treatment costs• Gas, groceries and past due utility bills• Helping families afford fun activities • Funeral and memorial expenses

Denver, Co, Us

• Chief of Staff Responsibilities include national project coordination, on/off site meeting planning and coordination, coordination of leadership meetings, coordination of regional reports and power points, presentations for executive level staff• Goal Planning and tracking. Development of a new process to monitor and track committed goals which includes monthly executive leadership goal check ins, dashboard development and goal monitoring power point templates• Staff engagement score support. Development of strategy to quickly drive changes in staff engagement surveys by addressing needed changes at a divisional level.

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• Coordinate improvement of Commercial Risk Adjustment for Affordable Care Act (ACA RAF) and Risk Adjustment Data Validation (RADV) chart collection results increasing the enterprise value while improving the overall provider experience. • Responsible for Provider Market Operations’ strategy development, end to end process development, implementation into the markets which includes staff training, support and reporting.

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• Lead for East Region initiatives which consists of developing, project planning and strategic planning development and support• Chief of Staff Responsibilities include regional project coordination, off site planning and coordination, coordination of leadership meetings, coordination of regional reports and power points, presentations for executive level staff• Development and management of bi-weekly market review process for the East Region. Developed an end to end process to capture each markets success and challenges, coordination with all 6 Market VPs for development then packaging results in an executive level format for presentation and review by division COO and executive team

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• Split role supporting both National Provider Market Operations (PMO) in a Strategic Engagement role and supporting the East Region as a Manager of Provider Market Operations• Partnering with executive leadership to further develop employee engagement within PMO by developing and managing communications and engagement programs• Development and management of division's employee recognition program• Development and distribution of division's weekly communications: staff focused and an additional communication that is people manager focused• Coordination, communication and promotion of virtual staff engagement activities

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Regional Provider Strategy Focus• Lead for Southeast Go to Market Initiatives which consists of developing, project planning and operationalizing all new educational strategies for our field advocates to educate providers on new technology, policy & procedural changes, new products and customer specific initiatives• Heavy focus on identification of opportunities to lower medical cost while increasing quality. Development of a strategy that focuses on key opportunity providers identified by gaps in care, laboratory and pharmaceutical savings opportunities and utilization of technology to drive savingsChief of Staff Focus• Chief of Staff Responsibilities include regional project coordination, off site planning and coordination, coordination of leadership meetings, coordination of regional reports and power points, presentations for executive level staff• Chief of Staff Responsibilities for SE Provider Relations & Provider Experience Team, regional staff support, operational planning, design and end to end implementation of pilot programming for UHN NetworkRegional Project Management Focus• Development of a resource tool and SharePoint to educate national provider relations team on UHG medical records and process. • Included extensive partnership with cross matrixed teams to research and document processes to develop work instructions to support collaboration.• Project management and process development of the CAT Direct Maintenance pilot/national operational process change. Responsibilities include coordination of leadership updates, maintaining/leading national work group, coordinating SE reporting and coordination/education of project plan objectives

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Focused on driveing process improvements for Physician operational teams. Focus on E2E optimization includes work flow evaluation, SOP/Macro consolidation, system impact evaluation and financial/ staff forecasting.Manage cross matrixed team for E2E Redesign of Military and Veterans (TRICARE) physician loading teams process. Redesigned work instructions based on systems utilized in everyday workflow, redesign of training and launch. Built process to accommodate top 85% of transactions of inventory with expectation to launch remaining transaction types by Q12016Pilot Targeted Goal 10% improvement: Actualized results 37% Savings in Time, 28% Savings in Staffing and 9.16% increase in Quality

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• Program Manager focused on developing innovative ways to ensure Provider Data integrity by working on streamlining processes across the organization to ensure we are leveraging the appropriate technology solutions to drive quality results.• Partnering with C&S National Leadership and National UHN to scope appropriate projects to drive provider data integrity.• Program Development of a National EchoSign initiative which will develop and format a paper forms to e-signature capabilities. Role is to build program, scale, and launch and then hand off to operations team.• Responsibilities included work flow development, staff modeling, program/project management, database development, C&S Health Plan Leadership presentations, National C&S Leadership presentations and coordination of program with National and local UHN• AWARD: PNSO i-Award Winner, Project leader for a proof of concept design for an E-Sign process that feeds into a clearing house and updates down stream systems.

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Program Manager focused on the collection and distribution of Disclosures and PCP Attestations for UnitedHealthcare's Community & State (Medicaid) Health Plans. Responsibilities include work flow development, staff modeling, program/project management, database development, Health Plan Leadership presentation and internal and Health Plan staff education and training.• Managed project manager and indirectly managed an operations team including team lead and 15 customer service associates• Developed and operationalized end to end National Disclosure Process in 7 monthso Launched in UHC Community Plan markets of TN, NM, MS, WA, NJ, FL, NE, KS, RI, MD, NY, IA, MA, MI• Managed tem that drove development and implementation of a new database to where Disclosure forms are keyed, filmed and provides reporting capabilities• Coordinated the launch to leverage existing innovation such as EchoSign enablement and building out auto sanction checking processes.• Developed and transitioned a remediation effort targeting all in scope non-compliant providers in six Community Plan states. Development included staff modeling, governance presentations, executive leadership buy in meetings. Mapping state launches and planned coordination of resources to support.

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• Implementation team member responsible for the development of the hospital facility advocacy program for the state of Georgia; includes identification of phase 1 role out clients, advocates role and responsibilities, and presenting implementation to UHC of GA’s executive staff• Develop professional relationships with upper level management at Georgia hospital systems and account management functions• Face to Face meetings with CEO, CFO, COO in Georgia hospital systems to review AR statistics, develop a plan for the specific training needs for hospital staff, review and manage escalated claims issues• Conduct follow up training to encourage the use of online resources for hospital employees• National SME for ART database which is a contact management program, conducts national trainings for Physician Advocate Team

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• Primary contact for North Georgia Physician escalated issues; responsible for 23 GA counties consisting of 2,100 physicians• Build external relationships with practice managers through face to face in office meetings, specialized training for office staff, large town hall group presentations, convention marketing, JOCs and web-ex trainings• Responsible for re-training physician practices to work escalated issues with provider advocates as opposed to escalation to department of insurance• National SME for ART database which is a contact management program, conducts national trainings for Physician Advocate Team• Development of webinar training session which include extensive knowledge of Microsoft Excel, Power Point and Publisher; webinars focus on bi-monthly newsletters, GA State Health Benefit Plan, Policy & Procedures, www.UnitedHealthcareOnline.com

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• Primary contact for delegated medical groups of 100+ providers in various locations through out Georgia and Tennessee• Responsible for aspects of contracting physician, including identifying network needs and recruitment of new providers• Responsible for new delegation presentations in large group settings, in office specific product training, and relationship development through luncheons and continued group communication

Bs, Marketing

Mba, Health Care Administration