Katie Gallanes Email & Phone Number

Los Angeles, Ca, Us

San Francisco, California, Us

San Francisco, California, Us

Irvine, Ca, Us

- Managed >100 growth accounts- Owned all client onboardings and project implementations- Managed contracts after the sales process and executed expansions and renewals- Provided customers with valuable insights to help them achieve their business objectives, including pulling reports and analyzing data- Developed success plans and conducted quarterly business reviews at the executive level- Developed cross-functional relationships at the user and executive level across multiple brands- Subject matter expert in e-Commerce and product suite

New York, Ny, Us

- Managed a portfolio of enterprise, mid-market, and SMB accounts totaling >$2M in annual recurring revenue- Designed implementation playbooks and led new product configurations for live customers- Managed and led all live customer file migrations- Achieved 100% client retention rate- Increased revenue on active accounts by identifying and executing upsells and add-ons- Travelled onsite to integrate new software applications that met the business needs of the client- Served as subject matter expert by translating business goals into a technical reality- Collaborated with sales, marketing, and product teams to drive customer success and profitability- Onboarded, implemented, and trained new clients as a Salesforce technical resource- Maintained high levels of customer engagement and satisfaction to foster long-term​ business ​relationships

Malibu, Ca, Us

- Implemented university-wide event management system native to Salesforce- Generated over 1M in ticket sales in 4 months- Trained and managed 100 staff users in Salesforce and 3P application system- Managed and reported on 800+ events in CRM system- Partnered with end users to understand, translate, define, and document project requirements, milestones, and deliverables- Led, monitored, investigated, and provided solutions and product support to users in a timely manner- Collaborated with colleagues on departmental, division-wide, and institutional process improvements to shorten the time required to deliver products- Implemented software upgrades, testing, configuration change management, and product evaluation to ensure quality, consistency, and stakeholder satisfaction - Created custom fields and workflows to augment product functionality - Excelled in system administration and user training for development of digital marketing campaigns and event promotions, ensuring positive outcomes and measurements of campaign effectiveness- Built on business analysis, customer support, and technical skills to serve as subject matter expert to integrate third party application platform into existing systems - Conducted and monitored daily event data integrity for Salesforce org- Developed policies and best practices for event creation, reporting, data management, and performance metric analytics - Explored opportunities to increase the value of events as they relate to the overall Salesforce CRM initiative - Member and advisor on Fonteva Customer Advisory Board- Member and advisor in CRM governance and overall administration of University Salesforce orgs

Los Angeles, Ca, Us

- Project manager for maps and customer information, including creation and execution of new Gold Line and Expo Line station maps- Created successful numbering system for map cases throughout LA transportation system to streamline maintenance requests and ad tracking- Managed high volume of in-house projects and innovative sports-related transportation/promotional campaigns, including marketing for Dodger Stadium fan mobility options as well as revenue generating marketing mobility concepts rolled out for USC and UCLA football games- Coordinated design, production, and distribution of onboard bus and rail media- Met with departments on a regular basis to assess marketing needs and assists in the development of major campaigns- Coordinated outdoor media and advertising buys- Developed project briefs and communication plans- Managed web content

Malibu, Ca, Us

- Received a full scholarship to play soccer at Pepperdine University- Four year Division I soccer player and starter, 2 year team captain- Led team to #3 NCAA national ranking and multiple conference championships- Balanced studies with an intense athletic training regimen