Kate Gibson Email & Phone Number

Scottsdale, Az, Us

Seattle, Wa, Us

I lead cross-departmental collaboration with various business units to identify customer issues that drive problems and impact bottom-line growth. I investigate potential areas of concern and conduct data analysis to identify bottlenecks within processes for remediation.Highlights of accomplishments in this role include:• Craft strategic roadmaps and present narratives to make interesting arguments for change among leadership and influencers within the organization through my research-based approach to communication• I manage projects by obtaining executive support and defining project schedules and processes to define success and advancement• Manage stakeholder relationships to partner in navigating change processes to bolster customer satisfaction and service

Seattle, Wa, Us

I designed and developed an entire program based on data-derived impacts to bolster customer support. Using my research, I leveraged success within prototypes and tests to expand the program to 40 business teams across 14 global regions to manage success and drive business improvement.Highlights of accomplishments in this role include:• I deployed customized tools to identify systemic operational problems within the company, creating pathways for swift resolution• Produced savings of over $40M by leading my teams to mine potential areas of concern and engage in preventative customer service• Trained all customer support representatives to utilize an internal heartbeat tool to manage all customer input, reducing customer-related issues during peak sales periods • Created a toolkit and hosted 40+ workshops reaching 100+ business teams to market program through adoption

Mesa, Arizona, Us

Oversaw larger key accounts within a broader territory through my advocacy of the Voice-of-Client (VOC), acting as an industry expert, and positioning Verra Mobility as a strategic partner for clients. I navigated stakeholder relationships to build trust and credibility.Highlights of accomplishments in this role include:• I landed an $8M contract by selling Colorado Springs as a new customer, implementing 20 red light cameras within the community through collaboration with city leaders and contractors• Constructed a data reporting tool for the company to create a vast database for easy tracking and resolution of client problems, establishing clarity in resolving user errors, establishing workflow processes, and sharing business intelligence• Applied political acumen to build relationships between elected officials, decision-makers, and myself to cultivate new business and capture renewal agreements with current clients

Mesa, Az, Us

Engaged the media as the primary press contact for the organization, facilitating strong two-way communication through my commitment to honesty and my passion for brand messaging. I oversaw a team of 10 members in launching public relationship campaigns across identified regions.Highlights of accomplishments in this role include:• I drove press coverage expansion, resulting in a spot on The Today Show, a print story in USA Today, and an average of 5 US stories per week• Supported advocacy positions to increase safety awareness by supporting legislation, crafting public awareness campaigns across 300+ communities, and building a public awareness toolkit for client use

Phoenix, Az, Us

In this role, I liaised with a portfolio of 12 clientele as the primary public affairs/government relations contact, particularly surrounding campaign management, relationship building, audience targeting practices, community outreach efforts, and event/meeting coordination. I also conducted all administrative duties, including phone line management, inventory control, reporting, and overall support. Some key achievements from this role include: -- Contributed to the organization and execution of public meetings for ADOT for the South Mountain Freeway Project and the Smoke Free Arizona Campaign. -- Supported executives with media monitoring, legislative monitoring, and research surrounding media talking points.

Phoenix, Arizona, Us

During my time with the AZ House of Representatives, I gained working knowledge of core public relations (PR) knowledge as a key administrative resource for policy advisors and chief of staff with a focus on end-to-end member relations, legislative research, and constituent correspondence efforts. Some key achievements from this role include: -- Entrusted to appropriately distribute proposed legislation and sensitive communications within strict deadlines and high-pressure project settings. -- Chosen to attend and discreetly compile notes for the Appropriations & Rules Committee and several interim committee meetings in addition to other components of the legislative process.