Katie Matheson Landry Email & Phone Number

Tucson, Az, Us

Tucson, Arizona, United States

Project Manager serving the Marketing team, applying Agile methodology to cross-functional project teams and multiple ongoing projects. Use Scrum methodology to drive progress on software-related deliverables. Primary project is development-heavy, integrating multiple vendor systems and data reporting solutions. Set and record goals, timelines, and cost; plan and facilitate meetings; remove blockers or distractions for project teams; push for success, report on achievements and share lessons learned.Program Manager responsible for reporting, data analytics, training, and internal/external communications regarding the Unlimited Wash Club membership program (2m+ monthly members).

Tucson, Arizona, United States

Gained expert knowledge of the Unlimited Wash Club (UWC) membership program, was involved in developing new programs and initiatives to support members. Created policies, procedures, and training documents. Documented new procedures and processes and worked on crossfunctional teams on companywide initiatives. Conducted interviews, onboarding, and new hire training. Met and exceeded team performance goals and metrics.

Tucson, Arizona, United States

Trained, developed, and motivated the Specialist team to exceed performance goals. Developed and executed coaching plans based on individual needs and skills. Ensured team met expectations in all areas: performance, quality, compliance, etc.

Tucson, Arizona Area

Processed customer requests via phone and email, including researching billing issues and system errors. Mainly assisted and supported members of the Unlimited Wash Club.

Grand Rapids, Michigan, United States

Manager of 14-screen theater and all onsite staff members. Reported daily on performance and metrics, coached team members, resolved issues and customer service concerns. Handled cash reconciliation, safety, cleanliness, and general operations. Employment Experience Coordinator: interviewed, hired, onboarded, and trained employees. Created process documents and recorded feedback for current team members. Planned employee events, tracked and reported on employee satisfaction and engagement.

Grand Rapids, Michigan, United States

Shift supervisor; led small teams of employees and managed productivity and quality, including overseeing customer service, cleaning, food preparation, and film projection and screening.

Grand Rapids, Michigan, United States

Created long- and short-form social media content, including creating graphics using Photoshop; wrote copy for web, promoted and participated in local community events.

Greater Grand Rapids, Michigan Area

Single-location brick and mortar pool and spa retailer. Created a monthly e-newsletter, designed graphics for web, social, and print; created and finalized billboard and radio advertising; updated and monitored social media accounts (Facebook and Instagram), created and updated online inventory listings.

Grand Rapids

Podcast startup: created social media accounts, consulted on branding, researched and wrote copy for web and newsletter.

Bachelor'S Degree, French Language And Literature

Activities and Societies: Honors Society, Newspaper Staff, Sexuality and Gender Awareness GroupMaintained higher than a 3.5 GPA for every.

High School

Activities and Societies: Newspaper (staff writer and editor, 3 years), Theatre Company (set builder and running crew, 3 years), Quiz Bowl.