Katie Herstein possesses expertise in salesforce training, instructional design, curriculum development, computer software training, instructor led training and 25 more skills. Colleagues describe her as "Katie is an awesome instructor, she is well-versed in Salesforce CRM and relates relevant scenarios from her experience as a Salesforce Consultant. She applies a blended learning approach to aid the understanding of what is taught. She is very patient and always willing to listen and respond appropriately to questions. She is a mentor!" and "Customer Success in the Cloud means launching customers as quickly as possible on our technology. Our partnership with elucidate has allowed us to quickly deliver world-class training programs to our customers, drastically decreasing time to launch, and increasing customer time to value. Educated users on our software is the key to Customer Success and our training programs have a dramatic impact on reducing churn and increasing user adoption for our customers on a large scale. I… Show more"