Katie Lee Email and Phone Number
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Katie Lee personal email
Experienced and passionate hospitality professional with proven track record in developing and executing technology strategies in alignment with business goals. Established record of achievement in maximizing efficiency of hotel teams to enable engaging guest experiences. Skilled in all phases of hotel technology deployment, from initial strategic analysis and design through development to production.
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Chief Information OfficerAka Hotels+Hotel Residences Jan 2023 - PresentPlymouth Meeting, Pa, UsLeading the Information Technology team as the AKA brand grows.
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Senior Director, Strategic ApplicationsLoews Hotels & Co Apr 2021 - Jan 2023New York, New York, Us -
Director, Hospitality SystemsSonesta Hotels Mar 2017 - Mar 2021Newton, Massachusetts, UsPromoted to oversee strategy and execution of all applications and peripheral systems for hotel operations and guest experience in 53 domestic hotels. Currently creating and setting standards in place for various hotel systems to aid in the scalability of the rapidly growing company. Also, acting as a bridge between IT and business leaders to ensure delivery of systems best designed to enable hotel profitability. -
Manager Of Hospitality SystemsSonesta Hotels May 2015 - Mar 2017Newton, Massachusetts, UsPromoted to manage IT field operations team, responsible for all hotel IT support while continuing to drive efficiency, security, and scalability in deployed technologies. Expanded role included partnering with two colleagues to lead IT during yearlong CIO search.
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Manager Of Opera Integration And SupportThe Rmr Group Jul 2013 - May 2015Newton, Ma, UsDirectly recruited to oversee OPERA property management system including all integrations. Responsible for optimization of technology deployed, vendor relationships with key partners, and alignment with business imperatives. -
Implementation Manager - Installer Support And Opera Upgrades LabMicros Systems Inc Oct 2011 - May 2013Columbia, Maryland, UsOversaw two teams of high level technical resources in the roll out and support of global implementations for major hotel chains. Work with corporate entities to plan chain-wide upgrades of proprietary software globally. Act as escalation point internally and externally for implementation support cases. -
Senior Implementation SpecialistMicros Systems Inc Aug 2010 - Nov 2011Columbia, Maryland, UsOffer leadership and coaching to Implementation Specialists while providing implementation and support services to independent hotels across North America.
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Implementation SpecialistMicros Systems Inc Jun 2007 - Aug 2010Columbia, Maryland, UsProvide implementation and support services to independent hotels across North America. Consult with Customers to determine and review hardware, software, or system functional specifications. Conduct staff and management training to ensure a smooth installation process and minimize post-installation support requirements. Provide live support coverage on and after the system live date.
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Director Of Guest Services For The Mt. Washington Conference CenterAramark Jan 2005 - Dec 2006Philadelphia, Pennsylvania, UsResponsible for the management and direction of the Front Desk, Housekeeping, Facilities, Audio Visual and Conference Services staff at a 56-room conference center. -
Resident Services Manager For The Mt. Washington Conference CenterAramark Dec 2002 - Dec 2004Philadelphia, Pennsylvania, UsEnsured quality guest service through managing 60 employees in the day to day operations of the Front Desk, Facilities, Housekeeping and Banquets departments of a 56-room conference center. Focused on creating standardized training for the Front Office and Banquets areas. Also lead restructuring of the facilities department to increase efficiency and reduce lay-offs.
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Lead Manager For The Villanova Conference CenterAramark Jul 2002 - Dec 2002Philadelphia, Pennsylvania, UsManagement in training position. Worked in all areas of hotel including Food and Beverage, Front Office, Housekeeping, Sales, and Accounting. Worked closely with Senior Sales Managers to create a Fall Sales Blitz that resulted in 15 leads for the conference center. Acted as Accounting Manager completing hotel's AR, AP, Payroll and Human Resources functions.
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Front Office SupervisorThe Statler Hotel 1999 - 2002Maintained quality guest service by providing leadership to a front office staff of four while on shift.
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Dining Room ManagerThe Chalfonte Hotel 2001 - 2001
Katie Lee Skills
Katie Lee Education Details
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University Of VirginiaManagement Of Information Technology -
Cornell UniversityHotel Administration
Frequently Asked Questions about Katie Lee
What company does Katie Lee work for?
Katie Lee works for Aka Hotels+hotel Residences
What is Katie Lee's role at the current company?
Katie Lee's current role is Chief Information Officer for AKA Hotels + Hotel Residences.
What is Katie Lee's email address?
Katie Lee's email address is kl****@****els.com
What schools did Katie Lee attend?
Katie Lee attended University Of Virginia, Cornell University.
What skills is Katie Lee known for?
Katie Lee has skills like Hospitality, Training, Hotels, Hospitality Industry, Management, Property Management Systems, Leadership, Hospitality Management, Customer Service, Front Office, Food And Beverage, Sales.
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