Katie Glaser work email
- Valid
- Valid
- Valid
- Valid
Katie Glaser personal email
Senior leader with a proven track record of success in driving operational excellence, improving customer retention, and leading sales engineering and customer experience teams across global organizations. With extensive experience in sales operations, customer success, and technical leadership, I specialize in building high-performing teams, optimizing processes, and delivering strong results for Fortune 500 and enterprise clients.In my leadership roles, I focus on empowering teams to work from their strengths, standardizing processes to increase efficiency, and driving significant cost savings. My ability to lead cross-functional, global teams has enabled me to successfully guide organizations through major transformations, including mergers and acquisitions, restructures, and the implementation of new technologies.Key highlights of my career include achieving industry-leading customer retention rates, reducing operating costs, and developing innovative strategies to drive revenue growth. I excel at partnering with C-level executives, developing and executing strategic initiatives, and delivering exceptional customer outcomes.With a people-first leadership style, I prioritize integrity, transparency, and positivity, fostering a collaborative and motivated workforce that consistently delivers results. My focus is always on providing a superior customer experience while simultaneously driving operational efficiencies and optimizing team performance.
-
Sr. Director Renewals + Customer RetentionC1 Sep 2023 - PresentBloomington, Minnesota, UsGlobal team leader working to improve the ability of field renewals sales teams to be consultative and customer focused while simultaneously optimizing the underlying engine of customer renewals and annuity business. Apply Customer Experience principals to bring automation and skills-based routing concepts to enhance the ability of the team to move administrative work to the back-office and enable our field team of Renewals Sucess Managers to be customer-facing and strategic. -
Cto - Sales Engineering, U.S. EastC1 Mar 2019 - Oct 2023Bloomington, Minnesota, UsStrategic Leader responsible for the technical development of elite technology Sales Solution Architects and Design Engineers for Unified Communication, Customer Experience, Data Center, Enterprise Networking and Cybersecurity Solutions for Enterprise Business. Integrated smaller regions of sales engineers together to share skills and workload. Engaged with customers at all levels to position technology solutions to solve business problems.
-
Team Lead - Cx/Cc Solutions ArchitectC1 Oct 2017 - Mar 2019Bloomington, Minnesota, UsLead team of Collaboration and Customer Experience Specialist Solution Architects responsible for consulting with customers on their daily CC/CX operations and strategic goals.
-
Contact Center Solutions ArchitectC1 Aug 2015 - Mar 2019Bloomington, Minnesota, UsContact Center Solutions Architect with 15 years of experience in the industry. Works with enterprise customers developing technology strategies that align with the needs of their contact centers and back-offices. Passionate about delivering superior customer service andcreating efficiencies in the work environment. Pre-sales consultations to support the account teams with enterprise businesses looking to find a balance between growing revenues throughimplementing technology that improves the customer experience andcarefully managing the bottom-line by doing things as efficiently as possible.
-
Strategic Account Manager & Customer Engagement Solutions SpecialistAvaya Jan 2012 - Aug 2015Morristown, New Jersey, UsAccount manager for eastern Iowa territory and Iowa Governement and Healthcare providing customers with voice and data networking solutions. -
National Account ManagerVanran Communications Services, Inc. May 2008 - Jan 2012Norcorss, Georgia, UsAssist businesses with enabling communications as a strategic asset. Work with medium to large national businesses developing and implementing a strategic telecommunications plan focusing on the Avaya platform.VanRan Communications Services is an Avaya Business Partner and Certified Woman-Owned Small Business (Ranked nationally in the top 500 Woman-Owned Businesses)*Won major national accounts and telecommunications solution sales including *Increased company revenue through direct-solution sales of Avaya products including : CM software, servers and gateways, CMS, Call Recording, AES, Partner, IP Office*Initiated weekly conference calls for remote sales reps to strategize on prospecting and account development*Researched & generated prospective customers; *Prepared and presented written and oral presentations to customers -
National Account ManagerAccent Communications Jun 2000 - May 2008Minneapolis Mn, Mn, Us•Solution sales and account management for major national accounts including •Won “Vendor of Choice” for cabling and MAC work for major national account•Increased revenue in existing accounts by providing a total solution: Avaya systems and parts, cabling, fiber installations, MAC work, maintenance, leasing•Researched & Developed National Technician Database; Maintained working relationships with national network of technicians -
Direct Support ProfessionalThe Mentor Network Sep 2004 - Apr 20055Th Floor, Boston, UsI have had the opportunity to work with individuals with disabilities as a Direct Support Professional on and off since 1997 as my time has permitted.Through this position I have been able to work with consumers who have developmental disabilities assisting them with day-to-day living tasks, skill development, completing social skills, healthy living and other programs.This position has allowed me to use my talents to give back to others fostering a better sense of understanding and patience.
Katie Glaser Skills
Katie Glaser Education Details
-
University Of MinnesotaMulti-Disciplinary Studies -
Riverland Community CollegeContinuing Education Classes
Frequently Asked Questions about Katie Glaser
What company does Katie Glaser work for?
Katie Glaser works for C1
What is Katie Glaser's role at the current company?
Katie Glaser's current role is Customer Focused | People Leader | Puzzle Solver.
What is Katie Glaser's email address?
Katie Glaser's email address is kg****@****aya.com
What schools did Katie Glaser attend?
Katie Glaser attended University Of Minnesota, Riverland Community College.
What are some of Katie Glaser's interests?
Katie Glaser has interest in Volleyball, Networking, Volunteering, Non Profit, Fishing, Softball.
What skills is Katie Glaser known for?
Katie Glaser has skills like Engineering, Finance.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial