Katie Kavett Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

SCOPE:- Add oversight of Student Services, including one Manager and two Coordinators- Add oversight of Compliance Operations, including one Manager- Add oversight of Information technology, incluidng one Manager- Interim oversight of Student Relations, including one LeadGLOBAL SYSTEMS:- Own the migration of student communications from Slack to Discord, saving the company ~$200K annually; impacted 1100 students with <15 complaints- Own the migration of internal and external ticketing for eight teams from Zendesk to Jira, saving the company ~$200K annually; lead all trainings and documentation creation- Own the migration of technical chat support for students from Zendesk to Discord, allowing for the on-time sunset of Zendesk, in the span of 9 working days- Own the migration of job-searching curriculum from Pathwright to CanvasSTUDENT SERVICES:- Plan and launch new policies and processes that impact numerous cross-functional teamsSTUDENT RELATIONS:- Provide guidance for escalated student complaints and accommodationsCOMPLIANCE:- Streamline existing processes and audits with new dashboards and tooling- Lead the roll-out of new and updated student enrollment documents- Build new processes to proactively create student records- Lead the backfill of student records ahead of two state site visitsDELIVERY OPERATIONS:- Build and launch tooling and processes for the new Advisor roleENROLLMENT OPERATIONS:- Build a robust tool to track enrollment status of 1000+ Enterprise students- Build a tool to consolidate financial statuses from multiple tuition loan providersIT:- Lead an audit of company laptop inventoryTEAM MANAGEMENT:- Directly or indirectly manage four Managers, three Leads, and two Coordinators- Plan roadmap and priorities for the Operations, Student Services, Compliance, and IT teams- Closely monitor ticket response metrics in Jira (formerly Zendesk)(continue executing or supervising all tasks under Senior Operations Manager)

New York City Metropolitan Area

Winner of the 2022 Company Values Award for "Be a Lifelong Learner"DATA COLLECTION AND ORGANIZATION:- Build tracker to monitor the roll-out of numerous large initiatives and their impact on student outcomes- Build numerous dashboards for use across the Student Experience teamGLOBAL EDUCATION OPERATIONS:- Rebuild numerous calendars, tools, and processes to align with new program offerings of Live and Flex- Centralize distribution of swag to all graduates- Collaborate with People Team and Delivery team to launch multiple versions of an employee education benefitCAREER SERVICES OPERATIONS:- Collaborate closely with Career Coaches and Product Managers in the roll-out of GradLeaders to replace in-house job-searching systems, followed one year later by the deprecation of GradLeaders and move to a mix of third-party and in-house tools- Audit student statuses to ensure job-seekers are receiving the correct level of coaching services- Streamline processes to align with the transition from a campus-based model to a discipline-based model- Overhaul all processes to align with the new "Coaching 2.0" model, in close collaboration with Coaching leadership and Product Management- Build new processes to execute all day-to-day work about in-program coaching assignmentsENTERPRISE:- Create documentation about systems setup for Enterprise students across multiple engagements- Identify areas of opportunity for the Operations team to take ownership of assorted recurring processesTEAM MANAGEMENT:- Manage two Leads and two Coordinators- Plan roadmap and priorities for the Operations team- Move the Operation team's intake ticketing system from Monday.com to Zendesk to improve ticket tracking and team response times- Consolidate and organize team's documentation into one central hub- Write a weekly digest to highlight upcoming launches and project priorities for the Operations team(continue executing or supervising all tasks under Operations Manager)

New York City Metropolitan Area

Winner of the 2020 Company Values Award for MVP, encompassing all 6 valuesWinner of the fall 2020 Company Values mini Award for "Pursue Mastery"SCOPE:- Add oversight of Online student operations and one Coordinator- Add oversight of Career Services operations and one CoordinatorGLOBAL EDUCATION OPERATIONS:- Identify and execute areas of consolidation between Campus student processes and Online student processes- Lead the execution of an overhaul and rebuilding of three Slack workspaces for students- Overhaul roster tracking processes based on changes to in-house software and student tracking improvements- Overhaul processes for distribution of swag to graduates, including clearing a nine-month backlog- Streamline processes to align with the transition from a campus-based model to a discipline-based modelCAREER SERVICES OPERATIONS:- Identify and improve processes in need of streamlining- Create a new system for tracking work hours of part-time Career Coaches to ensure their time is properly allocated- Create a new system for projecting graduate numbers up to a year in advance in order to inform Career Coach hiring needs- Build the infrastructure for a pilot program to incentivize graduates to perform job searching activitiesMANAGEMENT:- Manage four Coordinators- Create and maintain a team Monday.com board to delegate and respond to requests and questions from all other departments- Review, update, and consolidate all Operations team documentation- Build a new manual to organize all documentation used by the Operations team(continue executing or supervising all tasks under Education Operations Manager)

New York City Metropolitan Area

GLOBAL CAMPUS OPERATIONS:- Execute custom planning and logistics for campuses with shared staff due to fully-remote model- Create and maintain a team Jira board to respond to requests and questions from other departmentsDATA COLLECTION AND ORGANIZATION:- Develop new ways of organizing and analyzing student data across all campuses- Create dashboards for viewing weekly data about students' remote experience- Create dashboards for viewing and comparing data from student experience surveys, used for company KPIsSTUDENT EXPERIENCE:- Overhaul the existing student survey experience by building a new form from scratch and creating new delivery processesSTAFF EXPERIENCE:- Deliver weekly onboarding session to all new global campus employees- Plan and deliver a hands-on "lunch & learn" lesson about Google SheetsMANAGEMENT:- Manage two Coordinators- Maintain a team Monday board for ease in task tracking(continue executing or supervising all tasks under Education Operations Senior Lead)

New York City Metropolitan Area

GLOBAL CAMPUS OPERATIONS:- Reorganize email lists and Slack channels for all campus teams- Create customized lists of students and alumni for use by Admissions, Finance, and Career Services departmentsDATA COLLECTION AND ORGANIZATION:- Collect and evaluate data for instructors administering admissions interviews- Maintain and audit rosters of students starting every three weeks across 12 campusesSTUDENT EXPERIENCE:- Lead a monthly inter-campus meeting regarding global process changes and idea-sharing between locations- Lead student onboarding experience for the first class at the NYC #3, Austin, and San Francisco campusesMANAGEMENT:- Manage one Coordinator(continue all tasks under Campus Operations Coordinator)

New York City Metropolitan Area

Winner of the 2018 Company Values Award for "Make No Little Plans"GLOBAL CAMPUS OPERATIONS:- Set up organizational systems and documents for all new in-person campuses- Create and maintain a master calendar of all in-person and online classes across all campuses- Create customized calendar views and lists for use by Admissions, Marketing, Finance, and Education departments- Create and improve tools and processes for use by program and community staff at local campuses and at HQ- Audit systems used by all campuses to ensure they are being used effectivelyDATA COLLECTION AND ORGANIZATION:- Collaborate with academics and teacher training teams on assorted data projects- Manage all data collection related to campus health, student retention, pass rates, and student demographics- Manage all data obtained from student surveys- Known company-wide as the expert in Google SheetsSTUDENT EXPERIENCE:- Lead student onboarding experience for the first class at the DC, Houston, Seattle, Denver, and Chicago campuses- Provide administrative support to new campuses until fully staffedSTAFF ONBOARDING AND TRAINING:- Onboard all campus staff and instructors to all necessary systems- Train all campus program and community staff in standard processes and events

New York City Metropolitan Area

OFFICE OPERATIONS:- Manage calendar for HQ staff events- Order snacks and supplies for HQ officeSTAFF ONBOARDING:- Manage ordering and distribution of swag for all new hires- Add new employees to all systems and onboarding eventsTALENT ACQUISITION:- Create dashboards to track hiring pipelines and compare metrics between recruiters- Screen resumes and complete first round screening calls- Assist with logistics for interviewing super-days

Greater New York City Area

Winner of the 2017 Company Values Award for "Be Scrappy"STUDENT EXPERIENCE:- Lead onboarding of all in-person students through orientation talks, icebreakers, and other welcome activities- Plan and execute all community events for in-person students, including guest speakers, mixer lunches, workshops, science fairs, graduations, and happy hours- Create a weekly newsletter for all in-person students and create a yearbook for each cohort of students- Create a manual about how to do all aspects of the job and train four Community Leads from NYC, DC, and London in the roleCAMPUS OPERATIONS:- Coordinate student and staff calendars and room bookings- Act as the main point of contact for external groups hosting events on campus- Maintain the community budget and monitor stock levels for campus supplies- Manage swag distribution process for all students and new employees- Respond to campus emergencies and building issues- Welcome guests to campus and direct them to the appropriate personnelDATA COLLECTION AND ORGANIZATION:- Design spreadsheets to aid instructors and other staff in tracking students' attendance, test scores, attitude and aptitude progress, and biographical data- Program a dashboard to organize and visualize data from surveys given to students four times during the program- Program a dashboard to compare student survey results between multiple campuses- Perform a twice-monthly audit of alumni student information

Howell, New Jersey, United States

Set up Shopify online store from scratch, and teach store owners how to use the site via a written guide and regular demonstrations. Create a system for tracking the inventory of 3000 individually numbered books. Assist with order fulfillment and packaging. Troubleshoot settings and options in Shopify.

Howell, New Jersey, United States

Editor-in-Chief and Contributing Author of "The History of Fisher & Norris Anvil Works," published in May 2020. Edited and rewrote book text, managed processes for tracking edits and sharing versions, and worked with Layout Editor on all design decisions. Researched photos and sources and obtained printing permissions.

New York City Metropolitan Area

Manage organization of a variety of productions, concerts, and events. Interact with and coordinate between performers, designers, directors, producers, and technicians. Run rehearsals, load-in, performances, and strike. Call technical cues to board operators and deck crew. Write daily rehearsal and performance reports for distribution to show and company staff. Maintain the artistic quality and technical elements of long-running shows.HIGHLIGHTS (see https://katiekavett.com/resume/ for full credit list):Broadway: The Snow GeeseOff-Broadway: Church and State, You Will Remember Me, Trial of an American President, A Queen for a Day, Handle With Care, Unbroken Circle, Ars Nova, Pan Asian Rep, MCC, Second StageGalas/Award Shows: NYMF Gala, Little Orchestra Society Gala, NYIT Awards, Theatre World Awards, Billboard Women in Music Awards, PENCIL Benefit Dinner, Drama Desk AwardsConcerts: Rosie's Theater Kids, HeadGame, Jeanine Tesori and Friends at Lincoln Center, The Music of Zack ZadekOff-Off-Broadway/Regional: Then She Fell, Attic Theatre Company, The Theatre Barn, Bristol Valley Theatre, Allenberry Playhouse, North Shore Music Theatre

New York City Metropolitan Area

Stage manage productions and concerts for the Brooklyn-based indie rock band Sky-Pony. Full-length performances include The (virtual) Wildness at Ars Nova, The Wildness at Ars Nova, The Four Humors at the Prototype Festival, and Raptured at the Ukrainian National Home. Concert venues include Rockwood Music Hall, Mercury Lounge, 54 Below, Knitting Factory, and espace. Coordinate band setup and technical elements with house staff. Operate projections during performances. Work with guest musicians, dancers, and choirs.

New York City Metropolitan Area

Stage manage the annual Passing It On concert, the culmination of a year's worth of singing, dancing, and acting classes for children and teenagers in the ACTE II program. Work with RTK staff and designers to plan the schedule. Oversee the venue staff and backstage area to ensure a safe and organized environment for children and guest performers, and call cues for all transitions during the performance.

New York City Metropolitan Area

Worked on a variety of free programming including concerts, dance, art installations, charity events, races, and more. Set up event areas and back-of-house locations. Provided and maintained artist hospitality. Set up stanchions to maintain safety and organization in a busy public-use space. Provided event information to patrons. Experience with outdoor events in all types of inclement weather.

New York City Metropolitan Area

Thanksgiving Inflation Day: Set up barricades, light towers, and signage around the event. Worked as Docent during the balloon inflation, interacting with thousands of visitors and providing information about the balloons.Thanksgiving Parade: Worked as Anemometer Reader to obtain wind speed readings, confirm their accuracy, and distribute the information to police officers and balloon captains.Fourth of July Fireworks: Assisted with set-up of the Macy's party. Maintained hospitality supplies and ensured safety and cleanliness throughout the venue.

New York City Metropolitan Area

Stage Manager or Production Assistant for eight full productions, five concerts, and one reading throughout ten years of the festival. Provided an intimate knowledge of all festival venues, rules, staff, and good practices that proved invaluable for young writing and directing teams.

New York City Metropolitan Area

Designed and created all printed materials for the annual festival, including: 70+ page program guide, signage for multiple venues, badges, ticket stock, playbill template, membership brochure, street team handouts, posters for NYC bus shelters, ads for local magazines, and ads for large digital billboards. Designed and created all printed materials for the annual gala, including: journal, purchased ads, invitation, response cards, envelopes, signage. Sourced quotes from local vendors and negotiated prices. Edited, proofed, and approved all materials before printing.

New York City Metropolitan Area

Stage Manager for the NYC premiere of an interactive app-connected full-length improvised musical, performed in three venues in the span of five years. Worked with programmers to create and improve an app that let the audience provide and vote on suggestions, and ran the back-end live during performances. Called lighting cues during each performance, based on standard types of songs and an understanding of the performers' improv styles. Managed internal paperwork including calendars, performer schedules, and planning documents. Trained substitute stage managers.

New York City Metropolitan Area

Main point of contact for all scheduling and technical needs of up to 30 shows. Organized conflicts to group musicals into performance groups and program the entire festival schedule. Coordinated rental and borrowed set pieces with the theater and outside groups. Hired, trained, and supervised all designers, run crew, and interns. Led tech rehearsals and called lighting and sound cues for all performances.

New York City Metropolitan Area

Worked at the Players Theatre and the HERE Arts Center, and filled in at other venues around downtown NYC. Worked with festival staff to learn the needs of all shows in the venue and organize sharing of equipment. Planned schedule of tech rehearsals and changeovers. Onsite for every rehearsal and performance to maintain the schedule, ensure performer and audience safety, and assist in backstage and front-of-house operations as needed.

New York City Metropolitan Area

Hired and trained five part-time staff and 50 volunteers as house managers, box office staff, ushers, and runners for three venues. Set up all performances of a three-week festival in SmartTix. Onsite daily to supervise front-of-house operations and to assist during busy performances.

Brooklyn, New York, United States

Worked on all shows and events in the 20th Anniversary Season. Communicated with artists before each event to ascertain their design and technical needs. Ran each tech rehearsal and was on deck during performances to assist with scene shifts and costume changes. Assisted with audience hospitality after each performance. Worked with artists ranging from elementary school students to experienced multimedia performers.

Bs, Mechanical Engineering

Activities and Societies: Franklin W. Olin Players, The Babson Players, Olin College Yearbook, Olin Volunteer Admissions League

Education record