Katie B. Email and Phone Number

Additional Activities:Culture Champion 2022-2024Strategic Spirit Squad Lead 2022-currentBelongIn 2021-2022LEADERSHIP DEVELOPMENT:Subject Matter Expert: Account Center, Dynamics 365, Talent HubNew Hire Mentor Program (2 rounds of new hires)Project Orbit product development feedback group-Demonstrate expert level communication when serving customers by anticipating follow-up questions/concerns and addressing them proactively in all interactions across the… Show more Additional Activities:Culture Champion 2022-2024Strategic Spirit Squad Lead 2022-currentBelongIn 2021-2022LEADERSHIP DEVELOPMENT:Subject Matter Expert: Account Center, Dynamics 365, Talent HubNew Hire Mentor Program (2 rounds of new hires)Project Orbit product development feedback group-Demonstrate expert level communication when serving customers by anticipating follow-up questions/concerns and addressing them proactively in all interactions across the team, GCO executives, and cross-functional leaders/executives/partners. -Solve complex customer issues that require in-depth data analysis and/or knowledge.-Maintain expert knowledge of products, processes & tools. Take full ownership of continuously developing expertise and sharing it with other team members to build their knowledge.-Collaborate with Global cross-functional partners-Manage support for the dedicated portfolio of Global Account Managers and provide backup support for other Strategic Support Partners when needed, ensuring service levels are met. -Share account insights with account team to better support the successof the account.-Build strong lines of communication with peers across locations and teams.-Proactively communicate with peers and stakeholders to expedite decision-making (at a case level) and enhance member experience. -Share member sentiment and feedback with Seniors/Leads and Products team to influence product enhancements Show less

Provide an exceptional customer and member experience via email and live chat Work within a queue-support model to hit specific daily/weekly/monthly targets Analyze and understand client needs, answering all product inquiries and questionsEffectively investigate problems by performing research leveraging appropriate tools, resources, and subject matter expertsDocument all communication with users and accounts accurately and in a timely mannerEnsure all issues are escalated… Show more Provide an exceptional customer and member experience via email and live chat Work within a queue-support model to hit specific daily/weekly/monthly targets Analyze and understand client needs, answering all product inquiries and questionsEffectively investigate problems by performing research leveraging appropriate tools, resources, and subject matter expertsDocument all communication with users and accounts accurately and in a timely mannerEnsure all issues are escalated appropriately to correct departments and managementDevelop and maintain an exceptional understanding of LinkedIn products through ongoing training, while being keenly aware of industry trends Work out of 2 CRM efficiently: Microsoft Dynamics and SalesforceTalent Hub SMEStrategic Support Consultant queue flex Establish effective working relationships with co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect usersUnderstand, embody and execute LinkedIn’s culture and core valuesAdditional Activities:Culture Champion 2021-2022SME: Talent Hub, Dynamics 365 Show less

Contact and negotiate all aspects of current travel assignments with potential Nursing and Allied Health Professionals for current job posting(s)Work daily with Client Managers to match and present qualified health care professionals for placement in our current job openingsAssist Operations staff in accessing, organizing and receiving pre-employment paperwork from placed travelersOngoing weekly follow up with current travelers prior to, during, and after assignmentWork with… Show more Contact and negotiate all aspects of current travel assignments with potential Nursing and Allied Health Professionals for current job posting(s)Work daily with Client Managers to match and present qualified health care professionals for placement in our current job openingsAssist Operations staff in accessing, organizing and receiving pre-employment paperwork from placed travelersOngoing weekly follow up with current travelers prior to, during, and after assignmentWork with Operations and Client Manager to help resolve any issues with travelers (personal or professional)Through referrals, lead sources, and cold contacts develop an ongoing strong network of traveling Health ProfessionalsThis position scope of responsibility is supervisory in nature, not clinical in nature.This position is viewed as a single point of contact for our travelers.This position relies on independent judgment. Most situations include the negotiation of pay packages with our travelers and the traveler qualification process. There is no need for Management approval, unless a deal is less than a certain GPH level. Show less

Part of the Sales Team and works with the Career Consultants and Client Managers to achieve the goal of always providing quality service to our hospitals and travelers through complete and accurate traveler documents.

Obtain and maintain family household budget records and finances.Provide assistance to finance department by creating month end account records.Conduct monthly child safety compliance checks for 56 homes on campus.Provide weekly feedback and establish growth plans for family teachers on household budgets.Train and guide new family teaching couples on household, budget, and expense items

Provide life skill learning oppotunities and teach to positive and negative behaviors to at-risk youth daily. Work in a higher risk community at Boys Town with youth who show higher rates of behaviors.Continue to take supplemental training to further education within the company.

-Guided daily assigned tasks by implementing the Boystown teaching model.-Regulated and steered negative actions to positivity with corrective teaching.-Provided a safe and confidential work environment.-Proactively used feedback from superiors for continuous learning.-Conducted daily horticulture tasks with a group of girls on the Boystown campus.